Customer Service Sales Representative Jobs in USA with Visa Sponsorship
Customer service sales representative roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, marketing, or communications. Employers in retail, financial services, and telecom sectors have active LCA filing histories, making this a viable path for F-1 OPT holders and international candidates with the right credentials.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
See all Customer Service Sales Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Sales Representative roles.
Get Access To All JobsTips for Finding Customer Service Sales Representative Jobs
Match your degree to the role
H-1B eligibility hinges on your degree field directly relating to the customer service sales duties listed in the job description. A business, marketing, or communications degree is your strongest credential. A degree in an unrelated field raises RFE risk.
Target employers with LCA filing history
Financial services firms, telecom companies, and enterprise software vendors regularly file LCAs for customer-facing sales roles. Use Migrate Mate to search employers with verified sponsorship history for this role, so you're not applying blind to companies that have never sponsored.
Verify prevailing wage before negotiating
Your employer must pay at least the DOL prevailing wage for your role and location under the LCA. Use the OFLC Wage Search to look up the wage level for your city before salary discussions, so you know the floor your employer must meet.
Flag consultative sales experience in your resume
Employers sponsoring customer service sales reps face specialty occupation scrutiny. Emphasizing complex product knowledge, needs analysis, or B2B relationship management in your resume helps position the role as requiring specialized degree-level expertise, not just frontline service.
Confirm E-Verify enrollment if you are on STEM OPT
If you're extending OPT under STEM authorization and your employer wants to hire you into a customer service sales role, confirm the company is enrolled in E-Verify. STEM OPT requires E-Verify enrollment by law, and many smaller retail or service employers are not enrolled.
Get the LCA filed before your OPT expires
USCIS must receive the H-1B petition while your OPT EAD is still valid, or you'll have a gap in work authorization. Work with your employer to get the LCA certified by DOL and the I-129 petition ready to file well before your EAD expiration date.
Frequently Asked Questions
Does a customer service sales representative role qualify as a specialty occupation for H-1B?
It depends on how the role is defined. USCIS requires that the position normally requires at least a bachelor's degree in a directly related field. A customer service sales role tied to complex financial products, enterprise software, or technical solutions is more likely to qualify than a general retail or call center position. The employer's job description needs to clearly show why a degree is necessary for the specific duties.
Which visa types realistically cover customer service sales representative jobs?
H-1B is the primary option for degree-holding international candidates, though it requires the role to meet specialty occupation standards. F-1 students can work in this role during OPT or STEM OPT if the position relates to their degree field. TN visa is not available for this role since customer service sales representative is not on the USMCA profession list. J-1 visa trainee status may apply in some structured training contexts through a designated sponsor organization.
How do I find employers who sponsor customer service sales representative roles?
Migrate Mate lists U.S. employers with verified LCA filing history for customer-facing and sales roles, searchable by city and job type. This shows you which companies have already gone through the sponsorship process for similar positions, so you can focus your applications on employers who are known to sponsor rather than guessing.
Does my employer need to do anything special for the LCA if the role involves remote or hybrid work?
Yes. If you work remotely from a location different from the address listed on the LCA, your employer may need to file an amended LCA or post the required public access file notice at your actual work location. DOL rules require the LCA to reflect the specific worksite where you perform your duties, and prevailing wage levels are tied to that location.
Can a customer service sales representative role qualify for a green card through PERM?
It's possible but difficult. PERM labor certification requires the employer to prove no qualified U.S. workers are available for the position, and customer service sales roles typically attract many domestic applicants. The employer must also define minimum requirements that genuinely reflect the job's needs. USCIS then adjudicates the EB-2 or EB-3 petition based on those requirements, and country-of-birth backlogs may apply depending on your nationality.
What is the prevailing wage requirement for sponsored Customer Service Sales Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.