Customer Support Manager Jobs in USA with Visa Sponsorship
Customer Support Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, communications, or information systems. Employers across tech, SaaS, and financial services file LCAs regularly for this title, making it a realistic target for international candidates with management experience.
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Get Access To All JobsDate: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
Date: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
See all Customer Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Support Manager
Document your management scope precisely
Specialty occupation status depends on your role requiring a specific degree, not just any bachelor's. List the systems you own, team size you managed, and cross-functional decisions you drove to show the position exceeds general supervision.
Target SaaS and enterprise tech employers
Software companies with dedicated customer success or support operations are the heaviest LCA filers for this title. Their support managers handle product escalations and technical workflows that tie directly to a degree requirement, strengthening the specialty occupation argument.
Use Migrate Mate to find verified sponsors
Search Migrate Mate's job board to identify employers with confirmed LCA filing history for Customer Support Manager roles. This filters out postings from companies that have never sponsored, saving you weeks of outreach to non-starters.
Check prevailing wage before salary negotiations
Your employer's LCA must certify wages meet DOL prevailing wage levels for your work location. Run your title and metro area through the OFLC Wage Search before negotiating so your offer lands above the threshold and clears LCA certification without delays.
Get your degree evaluated if it's non-U.S.
USCIS accepts foreign degrees for H-1B specialty occupation if a credential evaluation confirms U.S. equivalency. Order a course-by-course evaluation from a NACES-member service before your employer files Form I-129 to prevent an RFE on educational qualifications.
Ask about cap-exempt filing during offer stage
If you're on F-1 OPT or already in H-1B status with a previous employer, your new employer can file a transfer petition or request cap-exempt processing under specific conditions. Clarify this with HR before accepting an offer to avoid a gap in work authorization.
Frequently Asked Questions
Does a Customer Support Manager role qualify as a specialty occupation for H-1B sponsorship?
It depends on how the position is scoped. Generic customer service management rarely qualifies, but roles requiring a bachelor's degree in business, communications, information systems, or a related field can meet USCIS's specialty occupation standard. The job description must show that a specific degree is a minimum requirement, not just preferred. Technical support manager roles at software companies tend to have the strongest case.
Which visa types can sponsoring employers use for a Customer Support Manager?
H-1B is the most common path if the role qualifies as a specialty occupation. TN visa is available to Canadian and Mexican nationals if the position maps to an eligible USMCA profession, though Customer Support Manager is not a listed TN category and would not qualify. For permanent residence, employers can sponsor through the EB-2 or EB-3 green card categories after completing PERM labor certification with DOL.
How do I find employers who actively sponsor Customer Support Manager roles?
Migrate Mate lists employers with verified LCA filing history for this title, so you can search by role and location without guessing at which companies sponsor. Focusing your applications on companies that have filed LCAs before is the most direct way to avoid wasting time on employers unfamiliar with the sponsorship process.
What degree does USCIS expect for a sponsored Customer Support Manager position?
USCIS looks for a bachelor's degree in a field directly related to the job's core duties. Business administration, communications, management information systems, and operations management are the most defensible choices. A general liberal arts degree paired with years of experience is harder to defend unless your employer documents why that specific background is required. O*NET lists the typical education level and tasks associated with this role, which employers often reference in their H-1B petition.
Can my employer start the green card process while I'm on H-1B as a Customer Support Manager?
Yes. H-1B allows dual intent, meaning you can pursue permanent residence without jeopardizing your nonimmigrant status. Your employer would file a PERM labor certification with DOL to prove no qualified U.S. workers are available, then file an I-140 immigrant petition with USCIS. EB-3 is the most common category for this role, requiring two or more years of experience. Priority date backlogs apply for certain countries of birth.
What is the prevailing wage requirement for sponsored Customer Support Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.