Call Center Specialist Jobs in USA with Visa Sponsorship
Call Center Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as communications or business. Many employers in healthcare, finance, and tech sponsor these roles and file LCAs with DOL to certify prevailing wages before hiring internationally.
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Get Access To All JobsCall Center Specialist I – Information Technology
Join Maury Regional Health as a Call Center Specialist I– Information Technology and put your customer service skills, technical knowledge, and problem-solving abilities to work supporting the technology needs of our healthcare professionals. Play an important role in connecting employees with timely technical assistance, maintaining efficient communication, and supporting reliable technology services throughout our health system while advancing our mission of delivering Clinical excellence. Compassionate care. Every patient. Every day.
Location
MRMC First Stop Urgent Care
1218 Trotwood Ave.
Columbia, TN 38401
Shift
Full-Time, Afternoon Shift
11am-7:30p
Job Summary
The Call Center Specialist plays an essential role in supporting the daily technology needs of Maury Regional Health by serving as a primary point of contact for technical assistance and application support. This position contributes to efficient IT service delivery, effective communication, and timely resolution of technology-related concerns that impact healthcare operations. As a valued member of the Information Technology team, the Call Center Specialist helps maintain reliable support services that allow healthcare professionals to focus on delivering safe, high-quality patient care.
Responsibilities
- Respond to incoming telephone calls and email requests for technical assistance and application support, providing professional and courteous customer service to employees and other authorized users.
- Gather, verify, and accurately document customer information, reported technical concerns, and relevant details to support effective troubleshooting and issue resolution.
- Identify and categorize technical and application-related requests, following established procedures and guidelines to determine appropriate routing and support requirements.
- Route unresolved technical issues and service requests to appropriate IT subject matter experts or support teams to facilitate timely assistance and resolution.
- Follow established instructions, troubleshooting procedures, and departmental protocols while working under immediate supervision to ensure consistent and accurate technical support services.
- Maintain clear communication with customers and IT team members regarding reported issues, support requests, and appropriate next steps while contributing to efficient daily call center operations.
Qualifications
- Associate Degree in Computer Science (Preferred)
- 2 Years of Information Technology Experience (Preferred)
Why Maury Regional Health
Join an award-winning health system committed to serving the healthcare needs of southern Middle Tennessee! Benefit-eligible positions include:
- Comprehensive Medical, Dental, and Vision plans
- Employer-paid life insurance
- Retirement savings plan with employer-matching
- Paid Time Off (PTO)
- Educational Assistance, Tuition Reimbursement and Student Loan Forgiveness
- Career advancement navigation opportunities
- Adoption assistance services
- Financial planning programs
Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.
Call Center Specialist I – Information Technology
Join Maury Regional Health as a Call Center Specialist I– Information Technology and put your customer service skills, technical knowledge, and problem-solving abilities to work supporting the technology needs of our healthcare professionals. Play an important role in connecting employees with timely technical assistance, maintaining efficient communication, and supporting reliable technology services throughout our health system while advancing our mission of delivering Clinical excellence. Compassionate care. Every patient. Every day.
Location
MRMC First Stop Urgent Care
1218 Trotwood Ave.
Columbia, TN 38401
Shift
Full-Time, Afternoon Shift
11am-7:30p
Job Summary
The Call Center Specialist plays an essential role in supporting the daily technology needs of Maury Regional Health by serving as a primary point of contact for technical assistance and application support. This position contributes to efficient IT service delivery, effective communication, and timely resolution of technology-related concerns that impact healthcare operations. As a valued member of the Information Technology team, the Call Center Specialist helps maintain reliable support services that allow healthcare professionals to focus on delivering safe, high-quality patient care.
Responsibilities
- Respond to incoming telephone calls and email requests for technical assistance and application support, providing professional and courteous customer service to employees and other authorized users.
- Gather, verify, and accurately document customer information, reported technical concerns, and relevant details to support effective troubleshooting and issue resolution.
- Identify and categorize technical and application-related requests, following established procedures and guidelines to determine appropriate routing and support requirements.
- Route unresolved technical issues and service requests to appropriate IT subject matter experts or support teams to facilitate timely assistance and resolution.
- Follow established instructions, troubleshooting procedures, and departmental protocols while working under immediate supervision to ensure consistent and accurate technical support services.
- Maintain clear communication with customers and IT team members regarding reported issues, support requests, and appropriate next steps while contributing to efficient daily call center operations.
Qualifications
- Associate Degree in Computer Science (Preferred)
- 2 Years of Information Technology Experience (Preferred)
Why Maury Regional Health
Join an award-winning health system committed to serving the healthcare needs of southern Middle Tennessee! Benefit-eligible positions include:
- Comprehensive Medical, Dental, and Vision plans
- Employer-paid life insurance
- Retirement savings plan with employer-matching
- Paid Time Off (PTO)
- Educational Assistance, Tuition Reimbursement and Student Loan Forgiveness
- Career advancement navigation opportunities
- Adoption assistance services
- Financial planning programs
Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Call Center Specialist
Verify your degree aligns with the role
H-1B sponsorship requires specialty occupation status, meaning your degree must directly relate to the Call Center Specialist role. A communications, business, or information systems degree strengthens your case far more than an unrelated field.
Target industries with active LCA filings
Healthcare networks, financial services firms, and enterprise tech companies file LCAs for call center roles more consistently than retail or logistics. Focusing your search on these sectors improves your odds of finding a willing sponsor.
Search verified sponsors on Migrate Mate
Use Migrate Mate to browse Call Center Specialist roles at employers with confirmed LCA filing history. This cuts out the guesswork of cold-applying to companies that have never sponsored internationally.
Check prevailing wage tiers before accepting offers
Your employer must pay at least the DOL prevailing wage for your location and role level. Run your job title and metro area through the OFLC Wage Search before negotiating so you know the minimum wage the LCA must certify.
Ask HR about their H-1B cap-subject experience
Some call center employers have only hired TN or E-3 visa workers and have never navigated the H-1B annual cap and selection process. Confirm early whether their immigration counsel has handled cap-subject petitions before you invest time in their pipeline.
Prepare a specialty occupation documentation package
USCIS scrutinizes call center roles more closely than engineering or IT positions. Gather job postings from comparable roles requiring your degree, your official transcripts, and any professional credentials before your employer files the I-129 petition.
Frequently Asked Questions
Do Call Center Specialist roles qualify as specialty occupations for H-1B purposes?
They can, but it depends on how the employer defines the role. If the job posting requires a bachelor's degree in a specific field such as communications, business administration, or healthcare management, it has a stronger specialty occupation argument. Generic listings that accept any degree or substitute years of experience weaken the case and increase the risk of a USCIS Request for Evidence.
Which visa types are realistic for international Call Center Specialists?
H-1B is the primary path if the role qualifies as a specialty occupation. TN visa is available to Canadian and Mexican nationals if the position fits a qualifying USMCA profession. F-1 students may work on OPT or STEM OPT if the role relates to their degree field. Each path has different employer filing requirements, so confirm which applies before accepting an offer.
How do I find call center employers who actually sponsor visas?
Migrate Mate lists employers with verified LCA filing histories for Call Center Specialist roles, so you can focus your applications on companies that have sponsored internationally before rather than guessing based on company size or industry reputation.
Does a call center job require a degree for sponsorship, or can experience substitute?
For H-1B sponsorship specifically, the role must normally require at least a bachelor's degree in a directly related field. While three years of relevant work experience can sometimes substitute for one year of education under USCIS equivalency rules, roles that accept any background without a degree requirement typically fail the specialty occupation test and are unlikely to be approved.
Will working remotely as a Call Center Specialist affect my visa sponsorship?
Yes. Your employer must file an LCA listing every location where you'll work for more than 30 consecutive days. If you move to a new metro area, the prevailing wage certified on the original LCA may no longer meet DOL requirements for your new location, and an amended LCA or H-1B petition may be needed. Always notify your employer's immigration counsel before relocating.
What is the prevailing wage requirement for sponsored Call Center Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.