Customer Success Engineer Visa Sponsorship Jobs in Massachusetts
Customer success engineer roles in Massachusetts are concentrated in Greater Boston, where companies like HubSpot, Wayfair, Klaviyo, and a dense cluster of enterprise SaaS firms regularly hire for technical post-sales positions. The state's strong software and biotech sectors make it one of the more active markets for customer success engineering sponsorship outside major West Coast hubs.
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Get Access To All JobsINTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
INTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
Customer Success Engineer Job Roles in Massachusetts
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Search Customer Success Engineer Jobs in MassachusettsCustomer Success Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success engineers in Massachusetts?
Boston-area technology companies are the primary sponsors for customer success engineer roles in Massachusetts. HubSpot, Klaviyo, Wayfair, Rapid7, and Drift have historically filed H-1B visa petitions for technical customer-facing roles. Enterprise software vendors with Boston offices, including Veeva Systems and Pegasystems, also sponsor this role category. Sponsorship activity tends to concentrate in the Route 128 corridor and the Seaport District.
Which visa types are most common for customer success engineer roles in Massachusetts?
The H-1B is the most common visa category for customer success engineers in Massachusetts, as the role typically requires a bachelor's degree in computer science, engineering, or a related technical field, satisfying the specialty occupation standard. Candidates already holding O-1 visa or L-1 visa status, or those on OPT, are also commonly hired. E-3 visas are available to Australian citizens if the role qualifies as a specialty occupation.
Which cities in Massachusetts have the most customer success engineer sponsorship jobs?
Boston and Cambridge account for the largest share of customer success engineer sponsorship jobs in Massachusetts, driven by the concentration of SaaS, cybersecurity, and life sciences software companies. Waltham and Burlington along the Route 128 corridor also have meaningful employer density, with several established technology firms headquartered there. Smaller clusters exist in Somerville and the broader Greater Boston metro.
How to find customer success engineer visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to search for customer success engineer roles in Massachusetts without sorting through employers who don't sponsor. You can narrow results to the state and role category to see which Boston-area and Route 128 companies are actively hiring and have a sponsorship history for this type of technical post-sales position.
Are there state-specific considerations for customer success engineers seeking sponsorship in Massachusetts?
Massachusetts employers filing H-1B petitions for customer success engineers must comply with Department of Labor prevailing wage requirements, which reflect the Boston metro area's competitive technology compensation benchmarks. The state's university pipeline, including MIT, Northeastern, and Boston University, supplies a steady stream of OPT-eligible candidates, so many local employers are familiar with the sponsorship process for technical roles. Industry experience in SaaS or enterprise software strengthens applications significantly.
What is the prevailing wage for sponsored customer success engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.