Technical Customer Support Visa Sponsorship Jobs in Maryland
Maryland's technical customer support market is anchored by federal IT contractors, cybersecurity firms, and healthcare technology companies concentrated around Baltimore, Rockville, and the Washington D.C. corridor. Employers like Leidos, Booz Allen Hamilton, and Tenable regularly hire for technical support roles and have established visa sponsorship programs for qualified international candidates.
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Perform a variety of technical support activities for hydroprocessing catalyst technologies, including but not limited to Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating.
The successful individual will provide technical service, develop technical proposals, and support catalyst loadings and unit startups.
The position is remote work primarily based in North America.
Responsibilities
- Act as the main technical contact for all assigned customers in the region.
- Prepare, organize, and lead customer site visits for technical reviews and data updates. This includes interpreting operating data to monitor catalyst performance, recommending operating guidelines, analyzing and leveraging R&D data to recommend applications tailored to customer needs, and estimating catalyst life.
- Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
- Support customers by addressing operating questions and providing process troubleshooting, strengthening customer relationships.
- Support R&D efforts by providing unit operating data and analyzing R&D results to apply to customer-specific situations.
- Prepare technical estimates for proposals and present them to customers.
- Work may also include plant test runs and presenting industry technical papers.
- Work safely in refinery environment.
Required Qualifications
- Ability to communicate effectively with clients to sell the value of our technology.
- Ability to present data, findings, and technical proposals to all levels of customer management.
- Ability to work independently and as part of a team in a remote work environment, with the ability to travel as required (up to 40%, typical 20–30%).
- Knowledge of refining technology, operations, and economics, with the ability to develop value propositions and communicate them effectively to customers.
- Understanding how equipment functions in the field and overall plant operations.
- Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required.
- Ability to interact effectively with individuals of varying experience levels, roles, and cultural backgrounds.
- B.S. in Chemical Engineering or a related technical field.
- 10+ years’ refinery experience with an understanding in hydroprocessing design, operations, kinetics, and data analysis.
- Ability to obtain a TWIC (Transportation Worker Identification Card), if not already in possession of one.
Preferred Qualifications
- Knowledge of hydroprocessing specific equipment.
- Knowledge of FCC operations and specific equipment.
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Grace Wellness Program
- Flexible Workplace with maximum overlap with the core hours
- Retirement Plans
- 401(k) Company Match
- Paid Vacation and Holidays
- Parental Leave
- Tuition Reimbursement
- Company Donation Match Program
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
Job Description
Perform a variety of technical support activities for hydroprocessing catalyst technologies, including but not limited to Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating.
The successful individual will provide technical service, develop technical proposals, and support catalyst loadings and unit startups.
The position is remote work primarily based in North America.
Responsibilities
- Act as the main technical contact for all assigned customers in the region.
- Prepare, organize, and lead customer site visits for technical reviews and data updates. This includes interpreting operating data to monitor catalyst performance, recommending operating guidelines, analyzing and leveraging R&D data to recommend applications tailored to customer needs, and estimating catalyst life.
- Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
- Support customers by addressing operating questions and providing process troubleshooting, strengthening customer relationships.
- Support R&D efforts by providing unit operating data and analyzing R&D results to apply to customer-specific situations.
- Prepare technical estimates for proposals and present them to customers.
- Work may also include plant test runs and presenting industry technical papers.
- Work safely in refinery environment.
Required Qualifications
- Ability to communicate effectively with clients to sell the value of our technology.
- Ability to present data, findings, and technical proposals to all levels of customer management.
- Ability to work independently and as part of a team in a remote work environment, with the ability to travel as required (up to 40%, typical 20–30%).
- Knowledge of refining technology, operations, and economics, with the ability to develop value propositions and communicate them effectively to customers.
- Understanding how equipment functions in the field and overall plant operations.
- Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required.
- Ability to interact effectively with individuals of varying experience levels, roles, and cultural backgrounds.
- B.S. in Chemical Engineering or a related technical field.
- 10+ years’ refinery experience with an understanding in hydroprocessing design, operations, kinetics, and data analysis.
- Ability to obtain a TWIC (Transportation Worker Identification Card), if not already in possession of one.
Preferred Qualifications
- Knowledge of hydroprocessing specific equipment.
- Knowledge of FCC operations and specific equipment.
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Grace Wellness Program
- Flexible Workplace with maximum overlap with the core hours
- Retirement Plans
- 401(k) Company Match
- Paid Vacation and Holidays
- Parental Leave
- Tuition Reimbursement
- Company Donation Match Program
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
Technical Customer Support Job Roles in Maryland
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Search Technical Customer Support Jobs in MarylandTechnical Customer Support Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Maryland?
Federal IT contractors and cybersecurity companies are among the most active sponsors for technical customer support roles in Maryland. Employers like Leidos, Booz Allen Hamilton, Tenable, and Ciena have a track record of H-1B visa sponsorship for technical roles. Healthcare technology firms concentrated in the Baltimore-Rockville corridor also hire internationally for support positions that require specialized product or systems knowledge.
Which visa types are most common for technical customer support roles in Maryland?
The H-1B is the most common visa category for technical customer support roles in Maryland, particularly where the position requires a bachelor's degree in computer science, information systems, or a related field and involves diagnosing complex software or infrastructure issues. Candidates already authorized through OPT or STEM OPT are frequently sponsored for H-1B by Maryland employers who value the prior working relationship before committing to full sponsorship.
Which cities in Maryland have the most technical customer support sponsorship jobs?
Rockville and Bethesda lead in technical customer support sponsorship activity, largely due to the concentration of federal contractors and life sciences technology companies along the I-270 corridor. Baltimore is a strong secondary market, particularly for healthcare IT and cybersecurity support roles tied to firms and hospital systems based there. Columbia and Gaithersburg also host significant employer clusters in cloud services and enterprise software.
How to find technical customer support visa sponsorship jobs in Maryland?
Migrate Mate is built specifically for international job seekers and filters technical customer support roles in Maryland that include visa sponsorship. Rather than sorting through thousands of unfiltered postings, you can browse Maryland-specific listings from employers who have sponsored H-1B and other work visas in the past. Migrate Mate's focus on sponsorship-ready employers makes it a practical starting point for candidates on OPT or seeking H-1B sponsorship in the state.
Are there state-specific considerations for technical customer support sponsorship jobs in Maryland?
Maryland's high concentration of federal contractors means many technical customer support roles require security clearances, which can complicate sponsorship for candidates who are not U.S. citizens or permanent residents. Employers without clearance-dependent work are generally more open to sponsorship. The state also benefits from university pipelines through the University of Maryland and Johns Hopkins, which means Maryland employers are accustomed to hiring international STEM graduates into technical roles.
What is the prevailing wage for sponsored technical customer support jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.