Technical Customer Support Visa Sponsorship Jobs in North Carolina

INTRODUCTION

The IT Customer and Commercial Solutions Architect is a senior technical leadership role responsible for defining the technical direction and ensuring the successful delivery of solutions across our global customer and commercial application ecosystem. This role serves as the critical bridge between business needs and our software engineering teams to enable seamless, end-to-end digital capabilities for selling and servicing products. The architect will design and oversee robust, modern integrations across marketing platforms, customer relationship management (CRM) portals, e-commerce storefronts, subscription billing systems, product information management (PIM) databases, pricing, customer connectivity, customer support, and sales incentive platforms to support standalone business operations and future integration with enterprise platforms.

ROLE AND RESPONSIBILITIES

- Architectural Leadership: Run architectural design workshops with business stakeholders to gather requirements, identify capabilities, and design scalable future-state architectures for the customer and commercial application ecosystem.
- Solution Integration: Design end-to-end data flows and integration pipelines connecting front-end marketing and commerce applications, middle-tier CRM and service systems, pricing and billing platforms, customer connectivity services, and back-office ERP and enterprise data warehouse systems.
- Technical Guidance: Create comprehensive software architecture documents and partner closely with developers, systems managers, analysts, and product owners during implementation to ensure alignment with design specifications.
- Process Optimization: Map and refine complex commercial processes, including lead-to-revenue, quote-to-order, RMA, pricing, customer onboarding, EDI/API connectivity, entitlement, subscription billing, licensing, renewals, asset management, customer service, and sales incentives.
- Technical Governance: Review and approve major integrations, application changes, and technical designs. Maintain application roadmaps, integration inventory, architecture standards, and technical documentation.
- Security and Compliance: Support security, identity and access management, data governance, privacy, compliance, secure credential handling, and alignment with global coding and architecture standards.
- Operational Health: Ensure the high availability, security, performance, resiliency, and supportability of business-critical customer-facing and transactional platforms. Troubleshoot and support resolution of complex cross-platform issues.
- Vendor and Delivery Coordination: Coordinate with vendors, implementation partners, offshore teams, and internal IT organizations on system improvements, technical issues, upgrades, and delivery activities.
- Business Transition Support: Support acquisitions, divestitures, TSA exits, system transitions, Day 1 readiness, and post-transition stabilization objectives while aligning architecture plans with broader business milestones.

BASIC QUALIFICATIONS

- Bachelor of Science in Computer Science, Software Engineering, Computer Engineering, or a related technical discipline.
- 5+ years of experience as a Solutions Architect, Technical Lead, or Enterprise Architect within a global commercial environment.
- Deep technical and functional experience across the customer and commercial technology stack, including:
- CRM & Service: Salesforce.com (Sales, Service, and Quote Management) and SAP CRM for returns/RMA.
- Digital Experience & E-Commerce: SAP Hybris or equivalent enterprise e-commerce platforms, customer portals, and partner relationship management solutions.
- Marketing Automation: Adobe Experience Manager, Marketo, Demandbase, digital analytics, and digital asset management.
- Subscription Billing & Licensing: Zuora Subscription Billing, Flexera, Revenera, and entitlement or software monetization capabilities.
- Pricing & Commercial Operations: PROS, pricing administration, quoting, discount approval, and pricing governance capabilities.
- Customer Connectivity: E2Open, EDI platforms, APIs, FTP services, trading partner onboarding, and machine-to-machine connectivity.
- Customer Support & Contact Center: NICE CXOne, Zendesk, Oracle RightNow, ServiceNow, digital chat, and voice-of-customer platforms.
- Sales Incentive & Compensation: Callidus SIP, SAP Commissions, territory management, quota platforms, and compensation analytics.
- Master Data Management: Informatica Product Information Master, customer master data, and related data governance capabilities.
- Extensive experience with integration platforms, specifically Dell Boomi or a similar iPaaS, and integration patterns including REST/SOAP APIs, ESB, event-driven, batch, and real-time architectures.
- Proven experience defining architectural designs, leading workshops, running architectural reviews, and managing deliveries with co-located and offshore engineering teams in an Agile/Scrum environment.
- Experience coordinating vendors, implementation partners, and IT teams, with strong communication, stakeholder management, and problem-solving skills.

PREFERRED QUALIFICATIONS

- Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
- Generous 401(k) with company match.
- Paid time off and holidays.
- Opportunity to participate in incentive programs for all full-time employees.
- Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
- Education reimbursement opportunities.
- Scholarship program for children of Brady employees.
- A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
- Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
- Dress-for-your-day dress code.
- Charitable contributions matched through Brady's Matching Gift program.

ADDITIONAL DETAILS

Who we are:

Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation. We help organizations make work safer, more productive, and more connected by transforming everyday critical information into actionable intelligence. Our end-to-end platform unites two powerful pillars:
- Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
- Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.