Customer Service Lead Visa Sponsorship Jobs in Illinois
Illinois customer service lead roles span Chicago's finance, healthcare, and technology sectors, with major employers like United Airlines, Walgreens, and Hyatt Hotels historically filing work visa petitions for operations and service management positions. Roles are concentrated in Chicago and its suburbs, including Downers Grove and Schaumburg, where large corporate headquarters maintain international hiring programs.
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Get Access To All JobsLocation: Chicago
Other locations: Anywhere in Country
Salary: Competitive
Date: Oct 20, 2026
Job description
Requisition ID: 1754540
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY helps utilities organizations transform their operations through innovative SAP solutions that improve efficiency, enhance customer experiences, and support regulatory compliance. We work with clients across the utility value chain, helping them navigate complex business and technology transformations from strategy through execution.
As an SAP IS-U Customer Service Senior Consultant, you will support the design, configuration, testing, and implementation of customer-facing SAP IS-U solutions. You will work closely with business stakeholders and technical teams to translate utility service-operation requirements into effective functional solutions that support customer, account, contract, premise, service-request, and customer-contact processes across the meter-to-cash lifecycle.
Your key responsibilities
In this role, you will work with clients and internal teams to deliver SAP IS-U Customer Service solutions. You will apply your functional knowledge, analytical skills, and utility industry experience to address complex customer-service requirements and support successful project delivery. This position may require regular travel to meet client needs. Key responsibilities include:
- Gathering and analyzing requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes.
- Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
- Designing and supporting service-request, notification, correspondence, and customer-contact processes in alignment with the deployed SAP IS-U and contact-center solutions.
- Translating service-operation requirements into reliable customer, account, contract, premise, and service-request workflows.
- Coordinating end-to-end process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems.
- Analyzing customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations.
- Designing and documenting business requirements and end-to-end process flows for customer self-service web, mobile, and interactive voice response solutions integrated with SAP IS-U Customer Service and meter-to-cash processes.
- Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
- Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
- Supporting customer, account, contract, premise, and service-point data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.
- Supporting cutover, data validation, production incidents, operational procedures, and post-go-live stabilization for customer and contract processes.
- Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions.
- Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.
Skills and attributes for success
To thrive in this role, you will need a combination of SAP IS-U Customer Service knowledge, utility industry experience, and strong client-service skills. Your ability to analyze complex customer-lifecycle requirements, collaborate across functional and technical teams, and communicate clearly will be important to delivering successful outcomes.
- Strong functional knowledge of SAP IS-U Customer Service and the broader utility meter-to-cash process.
- Hands-on knowledge of SAP IS-U business partner, contract account, utility contract, premise, service connection, and customer-service concepts.
- Experience with utility customer-lifecycle processes, including customer and account maintenance, move-in and move-out, transfers, start and stop service, service requests, notifications, and customer contacts.
- Understanding of customer-service dependencies involving Billing, FI-CA, Device Management, Work Management, field service, digital channels, and contact-center platforms.
- Ability to translate business, regulatory, operational, and customer-experience requirements into practical SAP IS-U functional designs.
- Strong analytical and problem-solving skills, including the ability to investigate customer-impacting exceptions and identify root causes.
- Ability to collaborate effectively with business, functional, technical, data, and integration teams.
- Strong written and verbal communication skills, with the ability to explain functional requirements and solution decisions to business and technology stakeholders.
- Ability to manage assigned deliverables, dependencies, risks, and priorities in a client-service environment.
To qualify for the role, you must have:
- A bachelor’s degree.
- Typically, no less than 3 to 4 years of SAP IS-U or SAP Utilities experience, including at least three years of hands-on experience in SAP IS-U Customer Service.
- Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
- Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
- Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in and move-out, transfers, and start and stop service.
- An understanding of meter-to-cash processes and the dependencies among Customer Service, Billing, FI-CA, Device Management, Work Management, field service, and connected systems.
- Experience preparing functional specifications, configuration documentation, test scenarios, process flows, data mappings, and other project documentation.
- Experience executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, cutover, and production stabilization.
- Experience supporting customer and contract data conversion activities, including data mapping, validation, reconciliation, or cutover readiness.
- Experience working with business users, technical teams, integration teams, and project stakeholders to resolve functional and cross-workstream issues.
- Strong analytical, communication, problem-solving, and stakeholder-management skills.
- A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.
Ideally, you’ll also have:
- Prior consulting experience.
- Experience with SAP S/4HANA Utilities.
- Experience with SAP CRM, SAP Sales and Service Cloud, formerly SAP C4C, or a modern contact-center platform.
- Experience with regulated or deregulated utility customer-service processes.
- Experience designing or supporting customer self-service web, mobile, interactive voice response, correspondence, or omnichannel solutions.
- Experience integrating SAP IS-U Customer Service with digital channels, contact-center platforms, field-service applications, or external customer-experience solutions.
- Experience supporting high-volume utility customer-service operations or large-scale meter-to-cash transformations.
- Knowledge of utility regulatory requirements, market operations, and customer-communication requirements.
- Experience supporting customer and contract data conversion, cutover, operational readiness, reconciliation, or post-go-live production support.
What we look for
We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
- The salary range for this job is:
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900
- Bay Area California offices – $128,100 to $213,400
- All other offices locations in the US, including Sacramento – $102,500 to $187,900
- Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Are you ready to shape your future with confidence? Apply today.
- To make the most of your application experience, please limit yourself to two applications within a six-month period.
- EY accepts applications for this position on an on-going basis.
- For those living in California, please click here for additional information.
- At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Location: Chicago
Other locations: Anywhere in Country
Salary: Competitive
Date: Oct 20, 2026
Job description
Requisition ID: 1754540
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY helps utilities organizations transform their operations through innovative SAP solutions that improve efficiency, enhance customer experiences, and support regulatory compliance. We work with clients across the utility value chain, helping them navigate complex business and technology transformations from strategy through execution.
As an SAP IS-U Customer Service Senior Consultant, you will support the design, configuration, testing, and implementation of customer-facing SAP IS-U solutions. You will work closely with business stakeholders and technical teams to translate utility service-operation requirements into effective functional solutions that support customer, account, contract, premise, service-request, and customer-contact processes across the meter-to-cash lifecycle.
Your key responsibilities
In this role, you will work with clients and internal teams to deliver SAP IS-U Customer Service solutions. You will apply your functional knowledge, analytical skills, and utility industry experience to address complex customer-service requirements and support successful project delivery. This position may require regular travel to meet client needs. Key responsibilities include:
- Gathering and analyzing requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes.
- Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
- Designing and supporting service-request, notification, correspondence, and customer-contact processes in alignment with the deployed SAP IS-U and contact-center solutions.
- Translating service-operation requirements into reliable customer, account, contract, premise, and service-request workflows.
- Coordinating end-to-end process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems.
- Analyzing customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations.
- Designing and documenting business requirements and end-to-end process flows for customer self-service web, mobile, and interactive voice response solutions integrated with SAP IS-U Customer Service and meter-to-cash processes.
- Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
- Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
- Supporting customer, account, contract, premise, and service-point data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.
- Supporting cutover, data validation, production incidents, operational procedures, and post-go-live stabilization for customer and contract processes.
- Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions.
- Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.
Skills and attributes for success
To thrive in this role, you will need a combination of SAP IS-U Customer Service knowledge, utility industry experience, and strong client-service skills. Your ability to analyze complex customer-lifecycle requirements, collaborate across functional and technical teams, and communicate clearly will be important to delivering successful outcomes.
- Strong functional knowledge of SAP IS-U Customer Service and the broader utility meter-to-cash process.
- Hands-on knowledge of SAP IS-U business partner, contract account, utility contract, premise, service connection, and customer-service concepts.
- Experience with utility customer-lifecycle processes, including customer and account maintenance, move-in and move-out, transfers, start and stop service, service requests, notifications, and customer contacts.
- Understanding of customer-service dependencies involving Billing, FI-CA, Device Management, Work Management, field service, digital channels, and contact-center platforms.
- Ability to translate business, regulatory, operational, and customer-experience requirements into practical SAP IS-U functional designs.
- Strong analytical and problem-solving skills, including the ability to investigate customer-impacting exceptions and identify root causes.
- Ability to collaborate effectively with business, functional, technical, data, and integration teams.
- Strong written and verbal communication skills, with the ability to explain functional requirements and solution decisions to business and technology stakeholders.
- Ability to manage assigned deliverables, dependencies, risks, and priorities in a client-service environment.
To qualify for the role, you must have:
- A bachelor’s degree.
- Typically, no less than 3 to 4 years of SAP IS-U or SAP Utilities experience, including at least three years of hands-on experience in SAP IS-U Customer Service.
- Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
- Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
- Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in and move-out, transfers, and start and stop service.
- An understanding of meter-to-cash processes and the dependencies among Customer Service, Billing, FI-CA, Device Management, Work Management, field service, and connected systems.
- Experience preparing functional specifications, configuration documentation, test scenarios, process flows, data mappings, and other project documentation.
- Experience executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, cutover, and production stabilization.
- Experience supporting customer and contract data conversion activities, including data mapping, validation, reconciliation, or cutover readiness.
- Experience working with business users, technical teams, integration teams, and project stakeholders to resolve functional and cross-workstream issues.
- Strong analytical, communication, problem-solving, and stakeholder-management skills.
- A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.
Ideally, you’ll also have:
- Prior consulting experience.
- Experience with SAP S/4HANA Utilities.
- Experience with SAP CRM, SAP Sales and Service Cloud, formerly SAP C4C, or a modern contact-center platform.
- Experience with regulated or deregulated utility customer-service processes.
- Experience designing or supporting customer self-service web, mobile, interactive voice response, correspondence, or omnichannel solutions.
- Experience integrating SAP IS-U Customer Service with digital channels, contact-center platforms, field-service applications, or external customer-experience solutions.
- Experience supporting high-volume utility customer-service operations or large-scale meter-to-cash transformations.
- Knowledge of utility regulatory requirements, market operations, and customer-communication requirements.
- Experience supporting customer and contract data conversion, cutover, operational readiness, reconciliation, or post-go-live production support.
What we look for
We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
- The salary range for this job is:
- New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900
- Bay Area California offices – $128,100 to $213,400
- All other offices locations in the US, including Sacramento – $102,500 to $187,900
- Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Are you ready to shape your future with confidence? Apply today.
- To make the most of your application experience, please limit yourself to two applications within a six-month period.
- EY accepts applications for this position on an on-going basis.
- For those living in California, please click here for additional information.
- At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Customer Service Lead Job Roles in Illinois
See all 230+ Customer Service Lead Jobs in Illinois
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Search Customer Service Lead Jobs in IllinoisCustomer Service Lead Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer service leads in Illinois?
Large Illinois-based corporations with established immigration programs are the most consistent sponsors for customer service lead roles. Companies like United Airlines, Walgreens Boots Alliance, Hyatt Hotels, and Aon have histories of filing H-1B visa petitions for service operations and client-facing management positions. Smaller regional firms sponsor less frequently, so targeting enterprise-level employers with dedicated HR and immigration support teams gives applicants the strongest footing.
Which visa types are most common for customer service lead roles in Illinois?
The H-1B is the most common visa category for customer service lead positions in Illinois, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business administration, communications, or operations management. Some multinational employers also use the L-1B for intracompany transferees moving into lead-level service roles from an overseas office within the same organization.
Which cities in Illinois have the most customer service lead sponsorship jobs?
Chicago accounts for the majority of visa-sponsored customer service lead positions in Illinois, driven by its concentration of corporate headquarters in finance, healthcare, hospitality, and technology. The suburban collar counties, particularly DuPage County cities like Downers Grove and Naperville, and Cook County suburbs like Schaumburg, also host significant employer campuses where service operations teams are based and international hiring occurs.
How to find customer service lead visa sponsorship jobs in Illinois?
Migrate Mate is built specifically for international job seekers and filters customer service lead roles in Illinois by visa sponsorship willingness, saving significant time over general job searches. The platform surfaces employers with active sponsorship histories so you can focus applications on companies already set up to file petitions. Searching by role and state on Migrate Mate lets you compare open positions across Chicago and suburban Illinois employers in one place.
Are there state-specific or role-specific considerations for customer service leads seeking sponsorship in Illinois?
Illinois follows federal prevailing wage requirements, so sponsoring employers must certify that the offered compensation meets Department of Labor wage levels for the specific role and geographic area, which is assessed by county. Customer service lead positions in Chicago metro are subject to higher prevailing wage thresholds than downstate Illinois locations. Applicants should also note that Illinois has a relatively deep university pipeline, meaning sponsored roles at larger firms tend to attract competitive candidate pools.
What is the prevailing wage for sponsored customer service lead jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.