Client Service Manager Jobs in USA with Visa Sponsorship
Client Service Managers handle customer relationships, resolve complex issues, and ensure client satisfaction across industries like finance, healthcare, and technology. Most positions qualify as specialty occupations for H-1B sponsorship when they require a bachelor's degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Client Services Manager in our Healthcare Business Solutions (HBS) department! The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
This individual will oversee eCommerce Customer Accounts for Shop CPR. Customer account setup, accounts receivable process execution and process alignment across the American Heart Association’s third-party eCommerce fulfillment vendor and sales channels. This role ensures a flawless customer experience by aligning customer facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of integrity and has direct contact with customers and internal key partners. And is directly responsible for maintaining process consistency in account setup, accounts receivable and account administration of our invoiced customers.
- Lead all aspects of onboarding and account set up for eCommerce accounts
- Lead all aspects of 3rd party vendor Accounts Receivable staff and directly engage with internal staff and customers
- Document and develop guidelines and SOPs using AI-enabled tools such as MS Copilot
- Align, improve and document key eCommerce customer processes across Finance, Operations, and Customer Service
- Monitor goals and performance metrics; adjust processes to meet customer needs
- Engage with users across Association platforms including LMS, Professional Education Portfolio, and Heartsaver Direct
Qualifications
Client Services Manager Experience:
- Bachelor's degree or equivalent business experience. Bachelor’s degree in Business preferred
- Minimum three (3) years cross-functional professional business experience or project management experience
- Direct customer contact; so must have excellent written and verbal communication skills
- Ability to multitask and work both independently and collaboratively
- Experience managing complex projects and working with financial systems such as Oracle and Netsuite
- Strong customer-centric mindset and ability to track and monitor account adherence
- Comfortable conveying timelines, managing expectations, and handling multiple priorities
- The ideal candidate is organized, a self-starter and able to motivate others while using a data-driven approach
Office Management Experience:
- Experience with accounts receivable collections, proactively following up with customers to ensure timely payments
- Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts
- Experience handling invoice payment reconciliations to customer account
Travel:
- Ability to travel up to 5% local and overnight stay
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities
Join our Talent Community! Join our Talent Community to receive updates on new opportunities and future events.
Location:
US-TX-Dallas
Posted Date
2 hours ago (3/13/2026 2:59 PM)
Requisition ID
2026-17277
Job Category
Health Strategies
Position Type
Full Time
Overview
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Client Services Manager in our Healthcare Business Solutions (HBS) department! The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
This individual will oversee eCommerce Customer Accounts for Shop CPR. Customer account setup, accounts receivable process execution and process alignment across the American Heart Association’s third-party eCommerce fulfillment vendor and sales channels. This role ensures a flawless customer experience by aligning customer facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of integrity and has direct contact with customers and internal key partners. And is directly responsible for maintaining process consistency in account setup, accounts receivable and account administration of our invoiced customers.
- Lead all aspects of onboarding and account set up for eCommerce accounts
- Lead all aspects of 3rd party vendor Accounts Receivable staff and directly engage with internal staff and customers
- Document and develop guidelines and SOPs using AI-enabled tools such as MS Copilot
- Align, improve and document key eCommerce customer processes across Finance, Operations, and Customer Service
- Monitor goals and performance metrics; adjust processes to meet customer needs
- Engage with users across Association platforms including LMS, Professional Education Portfolio, and Heartsaver Direct
Qualifications
Client Services Manager Experience:
- Bachelor's degree or equivalent business experience. Bachelor’s degree in Business preferred
- Minimum three (3) years cross-functional professional business experience or project management experience
- Direct customer contact; so must have excellent written and verbal communication skills
- Ability to multitask and work both independently and collaboratively
- Experience managing complex projects and working with financial systems such as Oracle and Netsuite
- Strong customer-centric mindset and ability to track and monitor account adherence
- Comfortable conveying timelines, managing expectations, and handling multiple priorities
- The ideal candidate is organized, a self-starter and able to motivate others while using a data-driven approach
Office Management Experience:
- Experience with accounts receivable collections, proactively following up with customers to ensure timely payments
- Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts
- Experience handling invoice payment reconciliations to customer account
Travel:
- Ability to travel up to 5% local and overnight stay
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities
Join our Talent Community! Join our Talent Community to receive updates on new opportunities and future events.
Location:
US-TX-Dallas
Posted Date
2 hours ago (3/13/2026 2:59 PM)
Requisition ID
2026-17277
Job Category
Health Strategies
Position Type
Full Time
How to Get Visa Sponsorship as a Client Service Manager
Target companies with established client bases
Focus on mid-to-large companies managing enterprise clients or complex service agreements. These employers understand the value of experienced client managers and often sponsor visas for retention roles.
Emphasize relationship management expertise
Highlight your ability to manage key accounts, resolve escalations, and maintain client satisfaction metrics. Document specific examples of client retention rates or relationship improvements you've achieved.
Show technical systems knowledge
Many client service roles require CRM expertise, data analysis, or industry-specific software. Demonstrating proficiency with Salesforce, HubSpot, or specialized platforms strengthens your specialty occupation case.
Research the company's client portfolio
Understanding an employer's key clients and service challenges shows genuine interest and helps you articulate why your specific background makes you valuable for their visa investment.
Consider adjacent titles that sponsor
Account Manager, Customer Success Manager, and Client Relationship Manager roles often have similar responsibilities but may have different sponsorship rates. Expand your search across these variations.
Prepare for degree-to-role questions
Be ready to explain how your educational background connects to client management responsibilities, especially if your degree isn't in business. Emphasize transferable analytical and communication skills.
Client Service Manager jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Do Client Service Manager roles qualify for H-1B visas?
Yes, when the position requires a bachelor's degree in a specific field like business administration, communications, or marketing. The role must involve specialized knowledge of client relationship strategies, industry regulations, or complex service delivery processes that justify degree-level expertise.
What degree fields work best for Client Service Manager sponsorship?
Business administration, communications, marketing, and psychology degrees align well with client service responsibilities. Some specialized roles may accept degrees in the industry they serve (healthcare administration for medical clients, finance for financial services). The key is showing how your education applies to complex client management challenges.
Which industries sponsor Client Service Managers most often?
Technology companies, financial services firms, healthcare organizations, and consulting companies frequently sponsor these roles. B2B companies with enterprise clients or complex service agreements tend to value experienced client managers and are more willing to invest in visa sponsorship for qualified candidates.
How competitive are H-1B approvals for Client Service Manager positions?
Approval rates depend on how well the role demonstrates specialty occupation requirements. Positions involving strategic account management, complex problem-solving, or industry-specific expertise typically have stronger approval chances than basic customer service roles. Document the analytical and specialized aspects of your responsibilities clearly.
Can Client Service Manager experience lead to other sponsored roles?
Yes, client service experience often transfers to Account Manager, Customer Success Manager, Business Development, or Sales roles that commonly receive sponsorship. Your client relationship skills and industry knowledge become valuable for companies seeking to expand their customer base or improve retention rates.
What is the prevailing wage requirement for sponsored Client Service Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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