Customer Success Lead Jobs in USA with Visa Sponsorship
Customer Success Lead roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, communications, or information systems. Many SaaS and enterprise tech employers file LCAs regularly for this title, making it one of the more sponsorship-accessible roles in client-facing operations.
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Get Access To All JobsSCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
SCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See all 92+ Customer Success Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Lead roles.
Get Access To All JobsTips for Finding Customer Success Lead Jobs
Map your degree to the role
Customer Success Lead is a specialty occupation only when the employer can show a bachelor's in a specific field is required, not just preferred. Frame your degree in business administration, information systems, or communications as directly tied to the technical onboarding and retention work the role involves.
Verify LCA filings before applying
Target employers who have filed Labor Condition Applications for customer success titles before. DOL public disclosure data shows which companies have already established prevailing wage levels for this role, which signals an established sponsorship process rather than a first-time filing.
Search verified sponsors on Migrate Mate
Use Migrate Mate to find employers with confirmed LCA filing history for Customer Success Lead roles, filtered by city and industry. This saves you from cold-applying to companies that have never sponsored the title or don't yet have an immigration process in place.
Benchmark your salary against prevailing wage
Before accepting an offer, run your job title, location, and experience level through the OFLC Wage Search to find the prevailing wage for your area. Your offered salary must meet or exceed this figure for the LCA to be certified by DOL, so flag any shortfall before signing.
Clarify sponsorship scope during offer negotiations
Ask explicitly whether the employer will cover H-1B filing fees and whether they sponsor renewals and eventual green card proceedings. Some companies sponsor initial H-1B status but stop at the PERM stage, which matters significantly for long-term planning in a Customer Success Lead career track.
Account for the H-1B cap timeline in your job search
The H-1B cap and lottery mean your start date could be delayed by up to 12 months from when you receive an offer. Prioritize employers with cap-exempt status, such as nonprofits or universities, or plan your search timeline so an offer aligns with the annual registration window.
Frequently Asked Questions
Does a Customer Success Lead role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires that the position normally requires a bachelor's degree in a specific field, not just any degree. Customer Success Lead roles tied to SaaS platforms, enterprise software, or technical products are more defensible than general account management roles because the employer can demonstrate that domain knowledge from a specific discipline is essential.
Which visa types are realistic for Customer Success Lead candidates seeking sponsorship?
H-1B is the most common path for Customer Success Lead roles at U.S. employers. Australian citizens can apply for the E-3 visa, which has no lottery and renews indefinitely. Canadian and Mexican nationals may qualify for TN visa status under USMCA if the role fits a listed profession. Each option requires a qualifying job offer and employer participation in the filing process.
How do I find employers who have actually sponsored Customer Success Lead roles before?
Migrate Mate lists U.S. employers with verified LCA filing history for customer success titles, so you can search by role and city instead of guessing which companies sponsor. This is more reliable than relying on job descriptions, which rarely state sponsorship history directly.
Will a three-year bachelor's degree from Australia count toward H-1B specialty occupation requirements?
USCIS generally accepts a three-year Australian bachelor's degree as equivalent to a U.S. four-year degree, but you may need a credential evaluation from a recognized organization to document the equivalency. Some employers request this evaluation as part of the I-129 petition package, so it's worth obtaining one before the offer stage rather than scrambling after.
Can I transfer my H-1B to a new Customer Success Lead role at a different employer?
Yes. Under H-1B portability, you can start working for a new employer once they file a new I-129 petition on your behalf, without waiting for USCIS to approve it. The new role must still qualify as a specialty occupation, and your new employer files a fresh LCA with DOL before submitting the petition. There's no need to restart your status period from scratch.
What is the prevailing wage requirement for sponsored Customer Success Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.