H-1B Visa Support Manager Jobs
H-1B visa jobs for Support Managers sit at the intersection of technical knowledge and people leadership. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, certifying that your role meets specialty occupation standards and prevailing wage requirements for your worksite location.
Find H-1B Visa Support Manager JobsOverview
Showing 5 of 1,010+ Support Manager jobs
See all 1,010+ Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Manager roles.
Get Access To All JobsJob Requisition ID #
26WD102117
Position Overview
Digital Workplace Services is seeking an IT Site Support Manager to lead a multi-location technical support team, reporting to the Technology Site Support Senior Manager. This onsite role is based at Autodesk’s One Market headquarters in San Francisco and offers a unique opportunity to shape a welcoming, hospitality-focused technology support experience. Site Support provides personalized, rapid-response hardware and software support through Tech Lounges, device setup, executive white-glove services, and onsite technical assistance.
The team also supports key initiatives including office relocations and buildouts, technology deployments, flagship events, and mergers and acquisitions. You will lead a team of onsite IT professionals responsible for daily operations, escalations, and customer support at headquarters and across the AMER region, while partnering with global peers. This role requires strong people leadership, operational discipline, and the ability to balance resources and priorities to deliver a world-class customer experience.
Responsibilities
Team Leadership
- Lead and develop a team of 6-12 IT Support Specialists, ensuring service levels, customer experience, and performance expectations are consistently met
- Provide coaching, mentorship, and regular performance feedback while fostering a collaborative, customer-focused culture
- Manage staffing, priorities, and resources to effectively support business and site needs
Service & Customer Experience
- Lead the Tech Lounge, delivering a welcoming, hospitality-focused, high-touch support experience
- Own service delivery, escalations, and continuous improvement, ensuring issues are resolved promptly and professionally
- Build strong partnerships across IT and the business to understand needs and continuously improve the employee technology experience
Technical & Executive Support
- Provide effective support for Windows, Mac, mobile devices, collaboration tools, meeting spaces, and office technology
- Provide and oversee white-glove technical support for executives, senior stakeholders, and critical business events
- Ensure complex technical issues are effectively diagnosed, escalated, and resolved with minimal business disruption
Workplace Technology & Asset Management
- Ensure meeting rooms, collaboration spaces, and workplace technologies are operational, reliable, and well maintained
- Oversee hardware lifecycle activities, including provisioning, deployment, shipping, recovery, inventory, and asset tracking
- Partner with Network, Infrastructure, Security, and other IT teams to maintain reliable workplace technology and infrastructure
Projects & Continuous Improvement
- Lead and support local and global technology initiatives, including device rollouts, network upgrades, office moves, and workplace technology improvements
- Coordinate resources and cross-functional teams to ensure projects are delivered successfully
- Identify opportunities to simplify processes, improve operational efficiency, and enhance customer experience
Minimum qualifications
- 5+ years of experience leading diverse and/or distributed IT support teams in an enterprise organization greater than 5k employees
- Fluid in Microsoft Office applications
- Experience managing IT support operations, including service levels, escalations, and customer satisfaction
- Working knowledge of ITIL principles and IT service management practices
- Ability to manage and prioritize multiple projects, operational responsibilities, and competing business needs
- Strong customer-service orientation with experience supporting employees, executives, or other internal customers in a high-touch environment
- Ability to provide on-call or after-hours support during critical incidents, projects, or business events as needed
Preferred qualifications
- Experience in hospitality, retail, concierge, or another high-touch customer service environment
- Experience with ITSM platforms such as ServiceNow
- Formal ITIL training or ITIL Foundation certification
- Project management experience supporting cross-functional technology initiatives
- Experience supporting executive/VIP users and technology-enabled workplace environments
- Would like the candidate to have a strong customer service focus, hospitality like
- Prefer 7 years+ (although I say 5 years above, more is preferred) people leadership in a large organization, 5k or more employees
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,930. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Job Requisition ID #
26WD102117
Position Overview
Digital Workplace Services is seeking an IT Site Support Manager to lead a multi-location technical support team, reporting to the Technology Site Support Senior Manager. This onsite role is based at Autodesk’s One Market headquarters in San Francisco and offers a unique opportunity to shape a welcoming, hospitality-focused technology support experience. Site Support provides personalized, rapid-response hardware and software support through Tech Lounges, device setup, executive white-glove services, and onsite technical assistance.
The team also supports key initiatives including office relocations and buildouts, technology deployments, flagship events, and mergers and acquisitions. You will lead a team of onsite IT professionals responsible for daily operations, escalations, and customer support at headquarters and across the AMER region, while partnering with global peers. This role requires strong people leadership, operational discipline, and the ability to balance resources and priorities to deliver a world-class customer experience.
Responsibilities
Team Leadership
- Lead and develop a team of 6-12 IT Support Specialists, ensuring service levels, customer experience, and performance expectations are consistently met
- Provide coaching, mentorship, and regular performance feedback while fostering a collaborative, customer-focused culture
- Manage staffing, priorities, and resources to effectively support business and site needs
Service & Customer Experience
- Lead the Tech Lounge, delivering a welcoming, hospitality-focused, high-touch support experience
- Own service delivery, escalations, and continuous improvement, ensuring issues are resolved promptly and professionally
- Build strong partnerships across IT and the business to understand needs and continuously improve the employee technology experience
Technical & Executive Support
- Provide effective support for Windows, Mac, mobile devices, collaboration tools, meeting spaces, and office technology
- Provide and oversee white-glove technical support for executives, senior stakeholders, and critical business events
- Ensure complex technical issues are effectively diagnosed, escalated, and resolved with minimal business disruption
Workplace Technology & Asset Management
- Ensure meeting rooms, collaboration spaces, and workplace technologies are operational, reliable, and well maintained
- Oversee hardware lifecycle activities, including provisioning, deployment, shipping, recovery, inventory, and asset tracking
- Partner with Network, Infrastructure, Security, and other IT teams to maintain reliable workplace technology and infrastructure
Projects & Continuous Improvement
- Lead and support local and global technology initiatives, including device rollouts, network upgrades, office moves, and workplace technology improvements
- Coordinate resources and cross-functional teams to ensure projects are delivered successfully
- Identify opportunities to simplify processes, improve operational efficiency, and enhance customer experience
Minimum qualifications
- 5+ years of experience leading diverse and/or distributed IT support teams in an enterprise organization greater than 5k employees
- Fluid in Microsoft Office applications
- Experience managing IT support operations, including service levels, escalations, and customer satisfaction
- Working knowledge of ITIL principles and IT service management practices
- Ability to manage and prioritize multiple projects, operational responsibilities, and competing business needs
- Strong customer-service orientation with experience supporting employees, executives, or other internal customers in a high-touch environment
- Ability to provide on-call or after-hours support during critical incidents, projects, or business events as needed
Preferred qualifications
- Experience in hospitality, retail, concierge, or another high-touch customer service environment
- Experience with ITSM platforms such as ServiceNow
- Formal ITIL training or ITIL Foundation certification
- Project management experience supporting cross-functional technology initiatives
- Experience supporting executive/VIP users and technology-enabled workplace environments
- Would like the candidate to have a strong customer service focus, hospitality like
- Prefer 7 years+ (although I say 5 years above, more is preferred) people leadership in a large organization, 5k or more employees
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,930. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
See all 1,010+ H-1B Visa Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Support Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Manager
Map your degree to your duties
USCIS evaluates whether your bachelor's degree directly relates to Support Manager responsibilities. Build a clear narrative connecting your field of study to duties like technical escalation handling, SLA management, and cross-functional coordination before your employer files the I-129.
Verify prevailing wages by worksite
Your employer must file a separate LCA for each worksite where you'll work. Use the OFLC Wage Search to confirm the prevailing wage at each location, since rates vary significantly between metro areas and directly affect what your employer must certify.
Target employers with active LCA history
Find Support Manager roles at employers with verified H-1B visa sponsorship history using Migrate Mate, which surfaces companies that have filed LCAs for this occupation so you're not guessing which employers will actually sponsor.
Review the O*NET profile before interviews
The O*NET occupation profile for Support Managers lists the core tasks USCIS expects the role to include. Align your resume and interview answers to these duties so your employer's specialty occupation documentation is consistent with how you describe the job.
Ask about cap-exempt employer status early
Universities, nonprofit research organizations, and certain government-affiliated entities are exempt from the annual H-1B cap and its selection process. If your Support Manager role is at one of these employers, you can file at any time without waiting for the registration window.
Clarify the 60-day grace period with your employer
If your H-1B employment ends involuntarily, you have a 60-day grace period to find a new sponsoring employer and have a new petition filed. Confirm with your next employer that they can initiate the transfer quickly enough to keep your status valid.
H-1B Visa Support Manager: Frequently Asked Questions
Does a Support Manager role qualify as a specialty occupation for H-1B purposes?
It depends on how the position is structured. A Support Manager role qualifies when the employer can demonstrate it requires a bachelor's degree in a specific field such as computer science, information systems, or business administration. Roles that mix technical oversight with degree-level analytical responsibilities are stronger candidates. USCIS looks at whether a degree in a directly related field is a minimum requirement for the position, not just preferred.
What documentation does my employer need to sponsor me as a Support Manager?
Your employer must obtain a certified Labor Condition Application from DOL, then file Form I-129 with USCIS. They'll need to document that your Support Manager duties constitute a specialty occupation, that the offered wage meets or exceeds the prevailing wage for your worksite, and that you hold a qualifying degree. If your worksite changes, a new LCA is required for each additional location.
How long does H-1B status last for a Support Manager role?
H-1B status is initially granted for up to three years and can be extended to a maximum of six years. Extensions beyond six years are possible only if you have an approved immigrant visa petition (Form I-140) or a pending PERM labor certification that has been filed for at least 365 days. Remaining in H-1B status requires continuous employment with a sponsoring employer.
How do I find employers who sponsor H-1B visas for Support Manager positions?
Migrate Mate lists employers with verified H-1B LCA filing history for Support Manager roles, so you can focus your search on companies that have sponsored this position before rather than applying broadly and hoping. Looking at LCA disclosure data by occupation code also helps you identify which industries file most frequently for this title, including technology, healthcare, and financial services.
Can I transfer my H-1B to a new employer if I change Support Manager jobs?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a new I-129 petition on your behalf, provided you're currently in valid H-1B status and have not violated the terms of your existing visa. Your new employer must file their own certified LCA for your worksite before submitting the I-129 to USCIS. The 60-day grace period applies if your previous employment ended involuntarily.