H-1B Visa Customer Support Representative Jobs
Customer Support Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field, such as communications, business, or information systems. Employers in tech, SaaS, and financial services regularly file LCAs for these roles. Finding one with active H-1B filing history is the critical first step.
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Get Access To All JobsINTRODUCTION
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals (with bilingual French/English skills) to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
ROLE AND RESPONSIBILITIES
In this position, you will use a variety of tools, resources and applications to:
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions, and follow up with customers as needed
BASIC QUALIFICATIONS
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Proficiency in both verbal and written French and English skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
PREFERRED QUALIFICATIONS
We will supply equipment, but to work from home, you must have:
- Excellent Internet connectivity:
+ Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!
+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.
This role is US based. You must live and work in the US at all times during employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
INTRODUCTION
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals (with bilingual French/English skills) to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
ROLE AND RESPONSIBILITIES
In this position, you will use a variety of tools, resources and applications to:
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions, and follow up with customers as needed
BASIC QUALIFICATIONS
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Proficiency in both verbal and written French and English skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
PREFERRED QUALIFICATIONS
We will supply equipment, but to work from home, you must have:
- Excellent Internet connectivity:
+ Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!
+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.
This role is US based. You must live and work in the US at all times during employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Support Representative
Verify your degree aligns with the role
USCIS requires your bachelor's degree to directly relate to the Customer Support Representative position. A degree in communications, business administration, or information systems typically satisfies the specialty occupation requirement. A general studies degree rarely does.
Target employers with LCA filing history
Use Migrate Mate to filter Customer Support Representative roles by employers who have previously filed Labor Condition Applications. Past LCA activity is the clearest signal that a company understands the H-1B process and won't back out after an offer.
Check the prevailing wage before negotiating
Run the O*NET occupation code for Customer Support Representatives through the OFLC Wage Search before any salary discussion. Your employer must pay at least the DOL prevailing wage for your location and experience level, so knowing Level I through IV thresholds protects you at the offer stage.
Confirm E-Verify enrollment before accepting an offer
Ask directly whether the employer is enrolled in E-Verify before signing. Companies that haven't enrolled sometimes discover compliance gaps only after filing starts, which delays your I-129 and can push your start date past cap deadlines.
File Form I-129 ahead of the October 1 start date
H-1B cap-subject petitions must be submitted after April 1 for an October 1 start. If your employer misses the filing window, you lose the cap slot for that fiscal year. Confirm your employer has a petitioning attorney engaged well before the registration period opens in March.
Document specialized software skills in your petition
Customer support roles in tech companies often require proficiency in CRM platforms like Salesforce or ticketing systems like Zendesk. Your I-129 petition should explicitly tie these technical requirements back to your degree field to strengthen the specialty occupation argument with USCIS.
H-1B Visa Customer Support Representative: Frequently Asked Questions
Does a Customer Support Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires at least a bachelor's degree in a specific, directly related field. Generic customer service roles often don't qualify, but positions requiring a degree in information systems, communications, or business administration, especially at tech or SaaS companies, regularly receive H-1B approval.
Which employers sponsor H-1B visas for Customer Support Representative jobs?
Tech companies, SaaS platforms, financial services firms, and enterprise software providers are the most active H-1B sponsors for customer support roles because their positions carry genuine degree requirements tied to complex products. Browse Migrate Mate to find Customer Support Representative openings filtered by employers with verified H-1B LCA filing history.
Can I transfer my H-1B to a new Customer Support Representative job mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed, not approved, as long as your previous H-1B was approved and you've been in valid status. The new employer must file a new I-129 and certify a new LCA at the correct prevailing wage for your new location.
What happens to my H-1B status if I'm laid off from a Customer Support Representative role?
USCIS provides a 60-day grace period after involuntary termination to find a new sponsoring employer, file a change of status, or prepare to depart. During that window, you can't work, but a new employer can file a cap-exempt H-1B transfer petition. Acting within the first 30 days gives your new employer time to file before the grace period closes.
How does the H-1B prevailing wage requirement affect Customer Support Representative roles?
The DOL sets four prevailing wage levels based on experience and complexity for each occupation and geographic area. Your employer must pay at least the certified wage level stated in the LCA. Customer support roles in high-cost metros like San Francisco or New York carry higher prevailing wages than the same title in smaller markets, which affects where employers are willing to sponsor.