H-1B Visa Technical Customer Support Jobs
Technical Customer Support roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a field like computer science, information systems, or engineering. Many employers in SaaS, enterprise software, and managed services have active LCA filing histories for this occupation code, making it a viable H-1B path.
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Get Access To All JobsLocation:
Rosemont, IL, US, 60018
Cassopolis, Michigan, MI, US, 49031
Henderson, Kentucky, KY, US, 42420
Career area: Sales & Marketing
Department: North America
Job Type: Permanent
Apply by: December 28, 2026
Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.
What we offer you
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Work Location: Casopolis, MI; Henderson, KY or Remote
Salary Range: $150,000 - $160,000
Job Summary
Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
What you will be doing
CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
- Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
- New and optimized alloy needs for the customer
- New opportunities and new products
- Plan and execute CTS program with head of CTS and sales managers
- Assist the sales team with technical expertise
- Support customers on technical issues:
- Offering extensive support on metallurgical matters.
- Be the communication link between customer needs and requirements towards the production units – cast houses.
- Support cast houses on technical issues:
- Customer requirements of the product
- Continuous improvements and new product offering
- Maintenance of product quality and market quality demands
- Manage and resolve customer claims and complaints
- Use AMBS processes and procedure in executing all activities.
- Define and follow-up R&D projects and ensure customer and market driven programs are executed.
- Participate and take active role in Industry and Technical forums to influence the agenda.
What will make you successful?
Required Education/Experience:
- Master’s degree or doctorate from an accredited University is required.
- Material Science/Metallurgy background is required.
- Minimum of 5 years’ experience in the aluminum extrusion industry is desirable.
- Willingness to travel as required supporting customers (minimum of 30-50% travel).
Preferred Skills/Qualifications:
- Strong background in aluminum casting and/or extrusion process and operations
- Knowledge of alloys for automotive application and OEM qualification and production requirements.
- Strong technical and scientific skills relating to the science and technology behind aluminum processing
- Close adherence to best practices and strong attention to detail
- Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
- High level of professionalism, drive and enthusiasm.
- Ability to work according to Hydro culture and values.
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026.
As part of our recruitment process, we may use job-related assessments in selected roles. These tools help us better understand work-related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
- Hydro is a leading aluminium and renewable energy company committed to a sustainable future
- Founded: 1905
- Number of employees: 32,000
- Company presence in around 40 countries worldwide
- President and CEO: Eivind Kallevik
Location:
Rosemont, IL, US, 60018
Cassopolis, Michigan, MI, US, 49031
Henderson, Kentucky, KY, US, 42420
Career area: Sales & Marketing
Department: North America
Job Type: Permanent
Apply by: December 28, 2026
Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.
What we offer you
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Work Location: Casopolis, MI; Henderson, KY or Remote
Salary Range: $150,000 - $160,000
Job Summary
Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
What you will be doing
CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
- Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
- New and optimized alloy needs for the customer
- New opportunities and new products
- Plan and execute CTS program with head of CTS and sales managers
- Assist the sales team with technical expertise
- Support customers on technical issues:
- Offering extensive support on metallurgical matters.
- Be the communication link between customer needs and requirements towards the production units – cast houses.
- Support cast houses on technical issues:
- Customer requirements of the product
- Continuous improvements and new product offering
- Maintenance of product quality and market quality demands
- Manage and resolve customer claims and complaints
- Use AMBS processes and procedure in executing all activities.
- Define and follow-up R&D projects and ensure customer and market driven programs are executed.
- Participate and take active role in Industry and Technical forums to influence the agenda.
What will make you successful?
Required Education/Experience:
- Master’s degree or doctorate from an accredited University is required.
- Material Science/Metallurgy background is required.
- Minimum of 5 years’ experience in the aluminum extrusion industry is desirable.
- Willingness to travel as required supporting customers (minimum of 30-50% travel).
Preferred Skills/Qualifications:
- Strong background in aluminum casting and/or extrusion process and operations
- Knowledge of alloys for automotive application and OEM qualification and production requirements.
- Strong technical and scientific skills relating to the science and technology behind aluminum processing
- Close adherence to best practices and strong attention to detail
- Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
- High level of professionalism, drive and enthusiasm.
- Ability to work according to Hydro culture and values.
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026.
As part of our recruitment process, we may use job-related assessments in selected roles. These tools help us better understand work-related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
- Hydro is a leading aluminium and renewable energy company committed to a sustainable future
- Founded: 1905
- Number of employees: 32,000
- Company presence in around 40 countries worldwide
- President and CEO: Eivind Kallevik
See all 197+ H-1B Visa Technical Customer Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Technical Customer Support Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Technical Customer Support
Verify your role meets specialty occupation
Technical Customer Support qualifies for H-1B only when the job requires a specific bachelor's degree, not just any degree. Pull the O*NET profile for your SOC code and confirm the education requirement matches your offer letter's job duties.
Search LCA filings by occupation code
Use the OFLC Wage Search to filter Labor Condition Applications by the technical support SOC code before applying. Employers with recent certified LCAs for this role have already cleared DOL's prevailing-wage process and are more likely to sponsor again.
Find verified sponsoring employers on Migrate Mate
Filter by Technical Customer Support roles on Migrate Mate to see which employers have active H-1B LCA filing history for this occupation. That filing record tells you who has sponsored this role before, not just who claims they will.
Clarify the cap-subject versus cap-exempt question early
If a prospective employer is a university, nonprofit research institution, or government entity, your H-1B petition is cap-exempt and can be filed any time. Confirm the employer's category with USCIS before you factor lottery timing into your job search plan.
Negotiate your start date around the October 1 cap date
Cap-subject H-1B petitions can only start on October 1. If you receive an offer in April after lottery selection, your earliest authorized start is six months away. Build that gap into your offer negotiation so both parties are aligned on the timeline.
Document employer-specific training in your support role
Technical Customer Support RFEs often challenge whether the role genuinely requires a degree. Gather product architecture documentation, escalation workflows, and integration specs you work with daily. These materials help your employer demonstrate the role's technical complexity to USCIS.
H-1B Visa Technical Customer Support: Frequently Asked Questions
Does Technical Customer Support qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. A Technical Customer Support position that requires a bachelor's degree in computer science, information systems, or a related engineering field can qualify. Roles framed as general customer service or help desk work, where any degree is acceptable, are more likely to receive an RFE from USCIS challenging specialty occupation status. Your offer letter's stated requirements carry significant weight in that determination.
Which employers typically sponsor H-1B visas for Technical Customer Support roles?
SaaS companies, enterprise software vendors, cloud infrastructure providers, and managed IT services firms are among the most common sponsors for this role. These employers often need candidates with deep product knowledge who can support enterprise clients, making a technical degree requirement defensible. Migrate Mate lets you filter specifically for Technical Customer Support openings at employers with verified LCA filing history, so you're not guessing at sponsorship willingness.
Can my employer file an H-1B for me if they've never sponsored a visa before?
Yes. Any U.S. employer with a valid EIN can file an H-1B petition for the first time. The employer must first obtain a certified LCA from DOL confirming the offered wage meets prevailing wage levels for the role and location. First-time sponsors sometimes underestimate the documentation burden, so confirming their HR team or immigration counsel understands the LCA-first requirement before you accept an offer is worthwhile.
What happens to my H-1B status if I'm laid off from a Technical Customer Support role?
USCIS provides a 60-day grace period after involuntary termination, during which you remain in lawful status and can pursue a new employer to file a transfer petition. Your new employer files an H-1B transfer petition and you can begin work upon filing, not just approval, under portability rules. If the 60-day window closes before a transfer petition is filed, you'd need to leave the U.S. or switch to another valid status.
How does the H-1B prevailing wage requirement affect Technical Customer Support job offers?
DOL requires your employer to pay at least the prevailing wage for Technical Customer Support in the specific metro area where you'll work, as determined by the OFLC Wage Search. There are four wage levels based on experience and complexity. Level I and Level II wages apply to most support roles, but if your duties include significant technical architecture or cross-functional product work, your employer may need to benchmark at Level III to accurately reflect the role.