H-1B Visa Front Desk Agent Jobs
Front Desk Agent roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in hospitality management, business administration, or a related field. Employers in hotel chains, corporate campuses, and healthcare facilities file LCAs under SOC code 43-4081, and cap-subject petitions enter the annual lottery each April.
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Get Access To All JobsINTRODUCTION
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
ROLE
Front Desk Agent
Overview:
This team member will be responsible for providing an exceptional luxury arrival and departure experience consistent with Forbes Four-Star service standards, while serving as an ambassador throughout each guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services.
As a Forbes Four-Star luxury hotel, Mokara Hotel & Spa is committed to delivering exceptional, personalized service experiences. Front Desk Agents are expected to uphold Forbes service standards by demonstrating professionalism, attention to detail, anticipatory guest service, and a passion for creating memorable guest experiences.
Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell-Door, and Ideal Services teams.
Responsibilities:
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
- Deliver personalized and anticipatory service in alignment with Forbes Four-Star standards.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments.
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Handle guest concerns with urgency, empathy, and professionalism while ensuring complete resolution.
- Recognize and respond to guest preferences to create memorable luxury experiences.
- Maintain a polished and professional appearance and demeanor at all times.
- Issue safe deposit boxes to guests and ensure security of key.
- Monitor, send, and distribute guest faxes.
- Generate, print, and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages, and promotions.
QUALIFICATIONS:
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to compute accurate mathematical calculations.
- Ability to think clearly, quickly, and make concise decisions.
- Ability to prioritize, organize, and follow up.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Ability to stand for entire shift.
- Previous customer service experience required.
- Previous hotel front desk experience is strongly preferred.
- Luxury hotel or Forbes-rated property experience preferred.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Strong interpersonal skills with a passion for luxury hospitality and elevated guest service.
- Professional appearance and polished communication skills required.
- Ability to maintain composure and provide exceptional service in a fast-paced luxury environment.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
ROLE
Front Desk Agent
Overview:
This team member will be responsible for providing an exceptional luxury arrival and departure experience consistent with Forbes Four-Star service standards, while serving as an ambassador throughout each guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services.
As a Forbes Four-Star luxury hotel, Mokara Hotel & Spa is committed to delivering exceptional, personalized service experiences. Front Desk Agents are expected to uphold Forbes service standards by demonstrating professionalism, attention to detail, anticipatory guest service, and a passion for creating memorable guest experiences.
Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell-Door, and Ideal Services teams.
Responsibilities:
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
- Deliver personalized and anticipatory service in alignment with Forbes Four-Star standards.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments.
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Handle guest concerns with urgency, empathy, and professionalism while ensuring complete resolution.
- Recognize and respond to guest preferences to create memorable luxury experiences.
- Maintain a polished and professional appearance and demeanor at all times.
- Issue safe deposit boxes to guests and ensure security of key.
- Monitor, send, and distribute guest faxes.
- Generate, print, and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages, and promotions.
QUALIFICATIONS:
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to compute accurate mathematical calculations.
- Ability to think clearly, quickly, and make concise decisions.
- Ability to prioritize, organize, and follow up.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Ability to stand for entire shift.
- Previous customer service experience required.
- Previous hotel front desk experience is strongly preferred.
- Luxury hotel or Forbes-rated property experience preferred.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Strong interpersonal skills with a passion for luxury hospitality and elevated guest service.
- Professional appearance and polished communication skills required.
- Ability to maintain composure and provide exceptional service in a fast-paced luxury environment.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
See all 31+ H-1B Visa Front Desk Agent Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Front Desk Agent
Verify your degree matches the role
USCIS requires a direct relationship between your bachelor's degree field and the Front Desk Agent duties. A hospitality management, business, or communications degree strengthens your case. A degree in an unrelated field raises specialty occupation questions your employer will need to address in the petition.
Check the prevailing wage before negotiating
Run your offer against the OFLC Wage Search using SOC code 43-4081 and your work location. Your employer's LCA must certify a wage at or above the prevailing level for that area, so knowing the number before you negotiate protects both you and the petition.
Target employers registered with E-Verify
H-1B employers must be enrolled in E-Verify before USCIS approves a cap-subject petition. When targeting hospitality groups or corporate campuses, confirm E-Verify enrollment upfront. It's a filing prerequisite, not an optional step, and a non-enrolled employer cannot sponsor you.
Use Migrate Mate to find verified sponsors
Search Migrate Mate to identify employers who have filed LCAs for Front Desk Agent roles. The platform filters by DOL Labor Condition Application data, so you're targeting companies with a documented history of H-1B sponsorship for this occupation, not just employers who claim to sponsor.
Submit your petition before the April deadline
USCIS opens H-1B cap registration each March for the fiscal year starting October 1. Front Desk Agent roles are cap-subject, so your employer must register during that window. Missing it means waiting a full year for the next lottery cycle.
Review the O*NET profile for your job description
Pull the O*NET profile for Front Desk Agents before your employer drafts the job description. The occupation tasks and required knowledge listed there directly support the specialty occupation argument in the I-129 petition and reduce the risk of a Request for Evidence.
H-1B Visa Front Desk Agent: Frequently Asked Questions
Does a Front Desk Agent role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires that the position normally requires at least a bachelor's degree in a specific field. A hotel front desk agent posting that lists a bachelor's in hospitality management or business administration as a minimum requirement is a stronger case than one that lists the degree as preferred. The employer's job description and industry norms both factor into USCIS's determination.
Which employers sponsor H-1B visas for Front Desk Agent positions?
Sponsorship for this role is most common at large hotel chains, corporate campus hospitality teams, and healthcare facility front offices where the employer has established an H-1B filing program. You can browse verified H-1B sponsors for Front Desk Agent roles on Migrate Mate, which filters listings by DOL LCA filing history for this specific occupation.
What SOC code does USCIS and DOL use for Front Desk Agents?
Front Desk Agents are typically classified under SOC code 43-4081, Hotel, Motel, and Resort Desk Clerks, for LCA and prevailing wage purposes. Your employer uses this code when filing the LCA with DOL. If your duties span a broader administrative or guest services scope, the employer may use a different SOC code, which affects the prevailing wage level DOL certifies.
Can my employer file for H-1B sponsorship if I'm currently on OPT?
Yes. If you're working as a Front Desk Agent on OPT and your employer files an H-1B petition before your OPT expires, cap-gap protection extends your work authorization through September 30 of that fiscal year if you're selected in the lottery. Your employer must file before the OPT end date for cap-gap to apply.
How long does the H-1B process take for a Front Desk Agent role?
After lottery selection in April, your employer files the full I-129 petition between April and June for an October 1 start date. Standard USCIS processing runs several months, though premium processing is available for a faster decision. The DOL LCA certification, which comes before the I-129, typically processes within seven business days once filed.