H-1B Visa Customer Success Representative Jobs
Customer Success Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Many SaaS, enterprise software, and tech companies file H-1B petitions for these roles, and the annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsINTRODUCTION
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
THE ROLE:
The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments.
This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.
Main Responsibilities:
- Develop a deep understanding of our clients’ organizations and build strong relationships with multiple contacts in their business.
- Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
- Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
- Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
- Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
- Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director.
- Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
- Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide.
- Responsible for formalizing, maintaining and analyzing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
- Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.
WHAT YOU’LL BRING:
- Ideally has experience with sports betting or sports technology related industries.
- A minimum of 3 years proven success in a B2B commercial role.
- Experience contributing to the end-to-end sales process for high-value deals and strategic customers.
- Strong communication skills both written & verbal.
- Proven creative problem-solving approach and strong analytical skills.
- Highly organized and data-driven with excellent attention to detail.
- High level of technical proficiency at Excel/Salesforce or other CRM systems.
- A willingness to travel internationally (sometimes at short notice).
- Passion & interest in sports and/or sports betting.
This role offers an annualized salary of $100,000 - $120,000, plus variable compensation, and includes eligibility for Genius Sports Group’s benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
One team, being brave, driving change.
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
INTRODUCTION
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
THE ROLE:
The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments.
This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.
Main Responsibilities:
- Develop a deep understanding of our clients’ organizations and build strong relationships with multiple contacts in their business.
- Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
- Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
- Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
- Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
- Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director.
- Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
- Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide.
- Responsible for formalizing, maintaining and analyzing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
- Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.
WHAT YOU’LL BRING:
- Ideally has experience with sports betting or sports technology related industries.
- A minimum of 3 years proven success in a B2B commercial role.
- Experience contributing to the end-to-end sales process for high-value deals and strategic customers.
- Strong communication skills both written & verbal.
- Proven creative problem-solving approach and strong analytical skills.
- Highly organized and data-driven with excellent attention to detail.
- High level of technical proficiency at Excel/Salesforce or other CRM systems.
- A willingness to travel internationally (sometimes at short notice).
- Passion & interest in sports and/or sports betting.
This role offers an annualized salary of $100,000 - $120,000, plus variable compensation, and includes eligibility for Genius Sports Group’s benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
One team, being brave, driving change.
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
See all 739+ H-1B Visa Customer Success Representative Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Representative
Verify your role meets specialty occupation
USCIS requires Customer Success Representative positions to demand a specific bachelor's degree, not just any degree. Check the O*NET profile for this occupation to confirm the education requirements before applying to roles that list a degree as preferred rather than required.
Target SaaS and enterprise software employers
Tech companies selling B2B software consistently file H-1B petitions for customer success roles because the work is specialized and degree-dependent. Search Migrate Mate to filter employers with verified H-1B LCA filing history for this exact job title.
Use OFLC Wage Search before negotiating
Your employer must pay at least the prevailing wage for your location and job level. Run your title and metro area through OFLC Wage Search so you know whether an offer meets DOL's Level I or Level II wage before you accept.
Confirm E-Verify enrollment during offer stage
H-1B employers must be enrolled in E-Verify. Ask your recruiter directly during the offer process, not after signing. A company that hasn't enrolled can't legally employ you on H-1B status and will need to complete enrollment before USCIS approves your petition.
Time your applications ahead of April registration
H-1B cap registrations open each March, and your employer must submit before the deadline for an October 1 start date. Start securing offers by January or February so your employer has time to prepare the LCA filing and I-129 petition without rushing.
Document customer-facing specialization for your petition
Gather materials that show your role requires specialized knowledge: product documentation, technical training certifications, and onboarding records. USCIS scrutinizes customer success roles more closely than traditional tech positions, so concrete evidence of specialized duties strengthens your petition.
H-1B Visa Customer Success Representative: Frequently Asked Questions
Does a Customer Success Representative job qualify for H-1B sponsorship?
It depends on how the role is defined. USCIS requires the position to be a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, communications, or information systems. Roles at SaaS or enterprise software companies that involve technical onboarding, product expertise, and account strategy are more likely to qualify than general support roles with no degree requirement.
Which employers sponsor H-1B visas for customer success roles?
SaaS companies, enterprise software vendors, and cloud platform providers are the most consistent sponsors for customer success positions. These employers file Labor Condition Applications with the DOL that are publicly disclosed, so you can verify sponsorship history before applying. Migrate Mate surfaces employers with confirmed H-1B LCA filings for this job title, so you're not guessing about willingness to sponsor.
Can I switch employers on H-1B and keep my Customer Success Representative title?
Yes. H-1B portability under AC21 lets you change employers after your petition has been pending for 180 days, as long as the new role is in the same or a similar occupational classification. Your new employer must file an H-1B transfer petition before your current status expires. The specialty occupation standard still applies to the new position.
What documents does my employer need to file an H-1B petition for this role?
Your employer files the LCA with DOL first, then submits Form I-129 to USCIS with supporting documentation. For a customer success role, the petition should include the job description showing degree requirements, evidence of the employer's business, your academic credentials, and any certifications that demonstrate specialized product or technical knowledge. A strong job description clearly tying the role to your specific degree field reduces the risk of a Request for Evidence.
How does the H-1B lottery affect my job search timeline for customer success roles?
USCIS opens H-1B cap registration each March and selects registrations in a lottery. If selected, your employer can file your petition from April 1 for an October 1 start date. That means you need an offer in place by late February at the latest. If you're not selected, cap-exempt employers such as universities and nonprofit research organizations aren't subject to the lottery and can file year-round.