H-1B Visa Customer Success Representative Jobs
Customer Success Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Many SaaS, enterprise software, and tech companies file H-1B petitions for these roles, and the annual cap means timing your job search around the April lottery window matters.
Find H-1B Visa Customer Success Representative JobsOverview
Showing 5 of 943+ Customer Success Representative jobs
See all 943+ Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative roles.
Get Access To All JobsPassionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating for our patients, and driving towards excellence in all that we do. We believe in putting the needs of our customers and patients first, ensuring that every interaction is handled with empathy, professionalism, and a genuine desire to make a positive impact. By working collaboratively and supporting one another, we strive to create an environment where everyone can thrive and deliver the highest quality of service.
What You'll Do:
- Serve as a critical touchpoint between Tempus and our provider, care team, and pathology customers while demonstrating a positive and professional image through phone and email communications.
- Successfully manage a high volume of client-facing interactions and establish strong, sustainable rapport with laboratory employees, sales representatives, and internal stakeholders.
- Conduct strategic outreach to ensure customers have the supplies and information needed to successfully order tests, interpret results, and leverage Tempus services to support best-in-class patient care.
- Follow-up with customers to obtain information related to patient progress and outcomes to help build insights along the continuum of care.
- Work with customers to triage order issues, both on a one-off basis and if Tempus notices any repeated trends.
- Document all communication and maintain a database of client information in SFDC.
- Use proactive problem-solving skills to create and offer solutions to customers of varied complexity.
- Follow all team SOPs and document and/or escalate any deviations.
- Work cross-functionally to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and email communications with providers and care teams.
- Provide phone and email support and education to customers and patients about Tempus products and services.
- Lead/assist in clinical data delivery for Tempus-sequenced patients.
- Work in a team towards group goals regarding client growth and operational efficiency.
- Mentor and support junior team members, sharing best practices and providing guidance to help them achieve their KPIs.
- Identify opportunities for process improvements and contribute to the development and implementation of new strategies to enhance customer satisfaction and operational efficiency.
- Monitor queues to ensure timely responses and resolution of customer inquiries.
- Investigate long-tail issues to identify root causes and implement corrective actions.
- Help manage team schedules and out-of-office (OOO) coverage to ensure consistent service levels.
- Ensure quality assurance by reviewing customer interactions and providing feedback to team members.
- Monitor KPIs and SLAs to ensure team performance meets or exceeds targets.
- Lead retraining efforts to ensure all team members are up-to-date with the latest processes and best practices.
- Support new product and service launches within the region, ensuring smooth implementation and customer adoption.
- Provide leadership and support to the team when the manager is out of the office (OOO).
- Working shifts are 8 hours and range from 7am-7pm CST Monday through Friday.
Required Knowledge and Skills:
- 4-year college degree preferred, preferably in Biological Sciences or a similar discipline.
- At least two years of experience in a Customer Success role at Tempus, with a proven track record of meeting and exceeding KPIs.
- Exceptional customer service skills and strong interpersonal skills.
- Exceptional written and oral communication skills, with a high level of professionalism and enthusiasm.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Ability to understand and communicate scientific and/or technical information.
- Highly organized and systematic, with superb attention to detail and the ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- Ability to work well under pressure and maintain a professional and positive demeanor.
- Adaptable to changing procedures, policies, and work environment.
- General office equipment and software knowledge and computer proficiency.
- Bilingual skills are a huge plus.
$63,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About us
Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.
We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.
Why Work Here?
We’re looking for people who can change the world.
Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating for our patients, and driving towards excellence in all that we do. We believe in putting the needs of our customers and patients first, ensuring that every interaction is handled with empathy, professionalism, and a genuine desire to make a positive impact. By working collaboratively and supporting one another, we strive to create an environment where everyone can thrive and deliver the highest quality of service.
What You'll Do:
- Serve as a critical touchpoint between Tempus and our provider, care team, and pathology customers while demonstrating a positive and professional image through phone and email communications.
- Successfully manage a high volume of client-facing interactions and establish strong, sustainable rapport with laboratory employees, sales representatives, and internal stakeholders.
- Conduct strategic outreach to ensure customers have the supplies and information needed to successfully order tests, interpret results, and leverage Tempus services to support best-in-class patient care.
- Follow-up with customers to obtain information related to patient progress and outcomes to help build insights along the continuum of care.
- Work with customers to triage order issues, both on a one-off basis and if Tempus notices any repeated trends.
- Document all communication and maintain a database of client information in SFDC.
- Use proactive problem-solving skills to create and offer solutions to customers of varied complexity.
- Follow all team SOPs and document and/or escalate any deviations.
- Work cross-functionally to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and email communications with providers and care teams.
- Provide phone and email support and education to customers and patients about Tempus products and services.
- Lead/assist in clinical data delivery for Tempus-sequenced patients.
- Work in a team towards group goals regarding client growth and operational efficiency.
- Mentor and support junior team members, sharing best practices and providing guidance to help them achieve their KPIs.
- Identify opportunities for process improvements and contribute to the development and implementation of new strategies to enhance customer satisfaction and operational efficiency.
- Monitor queues to ensure timely responses and resolution of customer inquiries.
- Investigate long-tail issues to identify root causes and implement corrective actions.
- Help manage team schedules and out-of-office (OOO) coverage to ensure consistent service levels.
- Ensure quality assurance by reviewing customer interactions and providing feedback to team members.
- Monitor KPIs and SLAs to ensure team performance meets or exceeds targets.
- Lead retraining efforts to ensure all team members are up-to-date with the latest processes and best practices.
- Support new product and service launches within the region, ensuring smooth implementation and customer adoption.
- Provide leadership and support to the team when the manager is out of the office (OOO).
- Working shifts are 8 hours and range from 7am-7pm CST Monday through Friday.
Required Knowledge and Skills:
- 4-year college degree preferred, preferably in Biological Sciences or a similar discipline.
- At least two years of experience in a Customer Success role at Tempus, with a proven track record of meeting and exceeding KPIs.
- Exceptional customer service skills and strong interpersonal skills.
- Exceptional written and oral communication skills, with a high level of professionalism and enthusiasm.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Ability to understand and communicate scientific and/or technical information.
- Highly organized and systematic, with superb attention to detail and the ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- Ability to work well under pressure and maintain a professional and positive demeanor.
- Adaptable to changing procedures, policies, and work environment.
- General office equipment and software knowledge and computer proficiency.
- Bilingual skills are a huge plus.
$63,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About us
Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.
We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.
Why Work Here?
We’re looking for people who can change the world.
Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.
See all 943+ H-1B Visa Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Representative
Verify your role meets specialty occupation
USCIS requires Customer Success Representative positions to demand a specific bachelor's degree, not just any degree. Check the O*NET profile for this occupation to confirm the education requirements before applying to roles that list a degree as preferred rather than required.
Target SaaS and enterprise software employers
Tech companies selling B2B software consistently file H-1B petitions for customer success roles because the work is specialized and degree-dependent. Search Migrate Mate to filter employers with verified H-1B LCA filing history for this exact job title.
Use OFLC Wage Search before negotiating
Your employer must pay at least the prevailing wage for your location and job level. Run your title and metro area through OFLC Wage Search so you know whether an offer meets DOL's Level I or Level II wage before you accept.
Confirm E-Verify enrollment during offer stage
H-1B employers must be enrolled in E-Verify. Ask your recruiter directly during the offer process, not after signing. A company that hasn't enrolled can't legally employ you on H-1B status and will need to complete enrollment before USCIS approves your petition.
Time your applications ahead of April registration
H-1B cap registrations open each March, and your employer must submit before the deadline for an October 1 start date. Start securing offers by January or February so your employer has time to prepare the LCA filing and I-129 petition without rushing.
Document customer-facing specialization for your petition
Gather materials that show your role requires specialized knowledge: product documentation, technical training certifications, and onboarding records. USCIS scrutinizes customer success roles more closely than traditional tech positions, so concrete evidence of specialized duties strengthens your petition.
H-1B Visa Customer Success Representative: Frequently Asked Questions
Does a Customer Success Representative job qualify for H-1B sponsorship?
It depends on how the role is defined. USCIS requires the position to be a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, communications, or information systems. Roles at SaaS or enterprise software companies that involve technical onboarding, product expertise, and account strategy are more likely to qualify than general support roles with no degree requirement.
Which employers sponsor H-1B visas for customer success roles?
SaaS companies, enterprise software vendors, and cloud platform providers are the most consistent sponsors for customer success positions. These employers file Labor Condition Applications with the DOL that are publicly disclosed, so you can verify sponsorship history before applying. Migrate Mate surfaces employers with confirmed H-1B LCA filings for this job title, so you're not guessing about willingness to sponsor.
Can I switch employers on H-1B and keep my Customer Success Representative title?
Yes. H-1B portability under AC21 lets you change employers after your petition has been pending for 180 days, as long as the new role is in the same or a similar occupational classification. Your new employer must file an H-1B transfer petition before your current status expires. The specialty occupation standard still applies to the new position.
What documents does my employer need to file an H-1B petition for this role?
Your employer files the LCA with DOL first, then submits Form I-129 to USCIS with supporting documentation. For a customer success role, the petition should include the job description showing degree requirements, evidence of the employer's business, your academic credentials, and any certifications that demonstrate specialized product or technical knowledge. A strong job description clearly tying the role to your specific degree field reduces the risk of a Request for Evidence.
How does the H-1B lottery affect my job search timeline for customer success roles?
USCIS opens H-1B cap registration each March and selects registrations in a lottery. If selected, your employer can file your petition from April 1 for an October 1 start date. That means you need an offer in place by late February at the latest. If you're not selected, cap-exempt employers such as universities and nonprofit research organizations aren't subject to the lottery and can file year-round.