H-1B Visa Technical Support Specialist Jobs
Technical Support Specialist roles qualify for H-1B sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Many employers in software, healthcare IT, and managed services sponsor H-1B workers in this role, with the 85,000-slot annual cap and October 1 start date shaping your timeline.
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Technical Support Specialist - Construction
Requisition ID: 4352
Job Location: Racine - Wisconsin - United States
Category for Job Posting: Dealer and Customer Service
Job Type for Job Posting: Full Time
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
- Provide expert technical advice to dealership service department personnel and Field Service team members,
- Provide input to improve reliability and serviceability of CNH Construction products, and
- Provide input to improve service information technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key Responsibilities
Job duties include:
- Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
- Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
- Striving to maximize customer uptime by providing the complete, correct response on first interaction.
- Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
- Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
- Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
- Becoming a “product expert" on assigned products.
- Other duties as assigned.
Experience Required
A qualified candidate will have:
- Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience.
- Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
- Desire to support dealership and customer operations.
- Excellent written and oral communication skills.
- Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
- Experience with remote support.
- Experience with dealership service department activities.
- A working knowledge of construction products and applications.
Pay Transparency
The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Job Description
Technical Support Specialist - Construction
Requisition ID: 4352
Job Location: Racine - Wisconsin - United States
Category for Job Posting: Dealer and Customer Service
Job Type for Job Posting: Full Time
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
- Provide expert technical advice to dealership service department personnel and Field Service team members,
- Provide input to improve reliability and serviceability of CNH Construction products, and
- Provide input to improve service information technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key Responsibilities
Job duties include:
- Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
- Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
- Striving to maximize customer uptime by providing the complete, correct response on first interaction.
- Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
- Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
- Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
- Becoming a “product expert" on assigned products.
- Other duties as assigned.
Experience Required
A qualified candidate will have:
- Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience.
- Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
- Desire to support dealership and customer operations.
- Excellent written and oral communication skills.
- Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
- Experience with remote support.
- Experience with dealership service department activities.
- A working knowledge of construction products and applications.
Pay Transparency
The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Specialist
Verify your degree matches the role
Technical Support Specialist petitions require a specialty occupation showing your degree directly relates to the job duties. If your degree is in a general field like business, prepare documentation connecting your coursework to IT systems, networking, or the specific technical domain the role covers.
Check prevailing wage before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for Technical Support Specialist roles in your metro area before you negotiate. Your offer must meet the DOL wage level your employer certifies on the LCA, so knowing the floor protects you from underpayment issues at filing.
Search verified H-1B sponsors on Migrate Mate
Filter Technical Support Specialist openings by employers with documented H-1B LCA filing history on Migrate Mate. This shows you which companies have actually sponsored the role before, not just which ones claim to be open to sponsorship during interviews.
Ask about cap-exempt employer options
Universities, nonprofit research institutions, and certain government-affiliated organizations are cap-exempt, meaning you can file an H-1B petition any time of year without entering the lottery. Technical support roles at hospital systems or research universities often qualify and are worth targeting if you've already used your lottery registration.
Technical Support Specialist jobs are hiring across the US. Find yours.
Find Technical Support Specialist JobsTechnical Support Specialist H-1B Visa: Frequently Asked Questions
Does a Technical Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires the position to normally require a bachelor's degree in a specific field like computer science, information systems, or engineering. Generic helpdesk roles with no degree requirement won't qualify, but mid- to senior-level technical support positions tied to complex software platforms or enterprise infrastructure generally do. The employer's job description and internal requirements carry significant weight in adjudication.
Which industries sponsor H-1B visas most often for Technical Support Specialists?
Software companies, managed service providers, healthcare IT vendors, and cloud infrastructure firms file LCAs for Technical Support Specialists with regularity. Enterprise software companies that deploy complex systems often need degreed specialists on-site or remotely. You can browse employers with verified H-1B filing history for this role on Migrate Mate, filtered by industry and location.
Can I transfer my H-1B to a new employer if I change technical support jobs?
Yes. Under H-1B portability rules established by AC21, you can start working for a new employer as soon as they file a new I-129 petition on your behalf, as long as your prior H-1B was approved and you've been in valid status. The new employer files independently; your previous employer's petition doesn't need to be withdrawn first.
What happens to my H-1B status if my technical support role shifts to remote work in a different state?
Your employer must file a new LCA with DOL for each new work location, including permanent remote arrangements, because prevailing wages are tied to the work site's metropolitan area. If the new location has a higher DOL wage level than what's certified on your current LCA, your employer may need to amend your H-1B petition with USCIS before you begin working from that location.
How does the H-1B lottery affect my timeline as a Technical Support Specialist job seeker?
USCIS opens H-1B registrations each March for a lottery that selects from the 65,000 regular cap plus 20,000 advanced-degree exemption slots. If selected, your employer can file the full I-129 petition starting April 1 for an October 1 start date. If you're on OPT when October 1 arrives and your petition is pending or approved, the cap-gap rule extends your work authorization automatically until adjudication.
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