H-1B Visa Technical Support Specialist Jobs
Technical Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Many employers in software, healthcare IT, and managed services sponsor H-1B workers in this role, with the 85,000-slot annual cap and October 1 start date shaping your timeline.
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Get Access To All JobsWHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
UT Southwestern is seeking a Technical Support Specialist II to provide desktop, printer, and peripheral support for faculty and staff. This role focuses on troubleshooting hardware/software issues, installing approved equipment, and ensuring all systems meet Information Security requirements. The primary work hours are 8 am - 5 pm Monday - Friday. Please note, this is not a remote position. It is 100% on campus.
Key Responsibilities
- Diagnose and resolve routine computer, printer, and peripheral issues.
- Perform preventive maintenance and basic repairs.
- Install approved software, PCs, printers, and related devices.
- Escalate complex issues to senior technical staff.
- Maintain compliance with Information Security standards.
- Support general IT needs as assigned.
Ideal Candidate
Someone who is customer-focused, detail-oriented, and comfortable working hands-on with end-user devices in a fast-paced academic medical environment.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or equivalent.
Experience
4 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
Licenses and Certifications
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days.
Preferred
Education
- Associate's Degree in related field, or
- Bachelor's Degree in related field.
JOB DUTIES
Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
- Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
- Performs preventative maintenance of end user devices and associated peripherals.
- Lifecycle management of end user devices to include deployment and decommissioning of assets.
- After hours staff will work the Service Desk role as needed.
- Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
- Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
- Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
UT Southwestern is seeking a Technical Support Specialist II to provide desktop, printer, and peripheral support for faculty and staff. This role focuses on troubleshooting hardware/software issues, installing approved equipment, and ensuring all systems meet Information Security requirements. The primary work hours are 8 am - 5 pm Monday - Friday. Please note, this is not a remote position. It is 100% on campus.
Key Responsibilities
- Diagnose and resolve routine computer, printer, and peripheral issues.
- Perform preventive maintenance and basic repairs.
- Install approved software, PCs, printers, and related devices.
- Escalate complex issues to senior technical staff.
- Maintain compliance with Information Security standards.
- Support general IT needs as assigned.
Ideal Candidate
Someone who is customer-focused, detail-oriented, and comfortable working hands-on with end-user devices in a fast-paced academic medical environment.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or equivalent.
Experience
4 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
Licenses and Certifications
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days.
Preferred
Education
- Associate's Degree in related field, or
- Bachelor's Degree in related field.
JOB DUTIES
Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
- Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
- Performs preventative maintenance of end user devices and associated peripherals.
- Lifecycle management of end user devices to include deployment and decommissioning of assets.
- After hours staff will work the Service Desk role as needed.
- Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
- Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
- Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
See all 534+ H-1B Visa Technical Support Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Specialist
Verify your degree matches the role
Technical Support Specialist petitions require a specialty occupation showing your degree directly relates to the job duties. If your degree is in a general field like business, prepare documentation connecting your coursework to IT systems, networking, or the specific technical domain the role covers.
Target employers with E-Verify enrollment
STEM OPT extensions require your employer to be E-Verify enrolled, and many H-1B sponsors already are. Filtering for E-Verify-registered companies in technical support cuts out employers who can't bridge your OPT to an H-1B cap-gap period.
Check prevailing wage before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for Technical Support Specialist roles in your metro area before you negotiate. Your offer must meet the DOL wage level your employer certifies on the LCA, so knowing the floor protects you from underpayment issues at filing.
Search verified H-1B sponsors on Migrate Mate
Filter Technical Support Specialist openings by employers with documented H-1B LCA filing history on Migrate Mate. This shows you which companies have actually sponsored the role before, not just which ones claim to be open to sponsorship during interviews.
Ask about cap-exempt employer options
Universities, nonprofit research institutions, and certain government-affiliated organizations are cap-exempt, meaning you can file an H-1B petition any time of year without entering the lottery. Technical support roles at hospital systems or research universities often qualify and are worth targeting if you've already used your lottery registration.
File premium processing if your start date is tight
If your OPT expires close to October 1, premium processing gets USCIS to adjudicate your I-129 within 15 business days. Confirm your employer is willing to cover or split the cost during offer negotiation, before the petition is drafted.
H-1B Visa Technical Support Specialist: Frequently Asked Questions
Does a Technical Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires the position to normally require a bachelor's degree in a specific field like computer science, information systems, or engineering. Generic helpdesk roles with no degree requirement won't qualify, but mid- to senior-level technical support positions tied to complex software platforms or enterprise infrastructure generally do. The employer's job description and internal requirements carry significant weight in adjudication.
Which industries sponsor H-1B visas most often for Technical Support Specialists?
Software companies, managed service providers, healthcare IT vendors, and cloud infrastructure firms file LCAs for Technical Support Specialists with regularity. Enterprise software companies that deploy complex systems often need degreed specialists on-site or remotely. You can browse employers with verified H-1B filing history for this role on Migrate Mate, filtered by industry and location.
Can I transfer my H-1B to a new employer if I change technical support jobs?
Yes. Under H-1B portability rules established by AC21, you can start working for a new employer as soon as they file a new I-129 petition on your behalf, as long as your prior H-1B was approved and you've been in valid status. The new employer files independently; your previous employer's petition doesn't need to be withdrawn first.
What happens to my H-1B status if my technical support role shifts to remote work in a different state?
Your employer must file a new LCA with DOL for each new work location, including permanent remote arrangements, because prevailing wages are tied to the work site's metropolitan area. If the new location has a higher DOL wage level than what's certified on your current LCA, your employer may need to amend your H-1B petition with USCIS before you begin working from that location.
How does the H-1B lottery affect my timeline as a Technical Support Specialist job seeker?
USCIS opens H-1B registrations each March for a lottery that selects from the 65,000 regular cap plus 20,000 advanced-degree exemption slots. If selected, your employer can file the full I-129 petition starting April 1 for an October 1 start date. If you're on OPT when October 1 arrives and your petition is pending or approved, the cap-gap rule extends your work authorization automatically until adjudication.