H-1B Visa System Support Specialist Jobs
System Support Specialist roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers file the Labor Condition Application before your H-1B petition, certifying they'll pay the prevailing wage for your location and role level.
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RI Research Systems Operations
Position Title:
Research System Support Administrator - Research Administration
Job Family Group:
Professional Staff
Job Description Summary:
This individual will provide end user support for systems managed and supported by the University of Kansas Research Administration. This position will be responsible for creating and maintaining records, and support data quality, in e-Regulatory management systems for clinical studies; assist in training research staff in data entry and routine data management; conduct regular data quality checks; and generate routine data reports for projects approved by the Director as needed.
Job Description:
Key Roles and Responsibilities
80% Operational Support:
- Provide training for various levels of end users based upon vendor provided training materials.
- Works with system owners to develop needed reports for end users.
- Provides advanced reporting to customers using research systems.
- Troubleshoot and resolve software/application issues when they arise. Contact the vendor on all issues that require vendor intervention.
- Participate in internal quality assurance efforts and system performance monitoring.
- Responsible for creating and maintaining folders and records for individual clinical studies and other research projects.
- Create and modify overall menus/drop-down choices and templates to support functionality.
- Assists in the development and maintenance of Standard Operating Procedures (SOPs) and development of system user manuals related to the clinical information management systems.
20% Application Support:
- Update and maintain systems to remain compliant with federal and other regulatory guidelines.
- Manage software/application user roles and permissions. Create accounts and expire or remove termed accounts.
- Monitor software/application logs.
- Keep up with new features and modify the software/application configuration as needed.
- Work with the vendor to schedule updates.
- Work with the vendor to coordinate downtime, when the software/application is unavailable to end-users, as necessary.
- Work closely with Research Technical Support staff to provide reference information.
- Archive data, when necessary, understand the software/application data recovery process and support data security management.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
Required Qualifications:
Work Experience
4 years’ experience in an academic or health-related research environment. Education may substitute for experience on a year for year basis.
Preferred Qualifications:
Education
Bachelor’s Degree in healthcare or a related field.
Work Experience
- Working knowledgeable of ICH/GCP guidelines in regard to clinical trials.
- Experience with Clinical Trial Management Systems.
Skills
- Organizational Skills
Required Documents:
- Resume/CV
- Cover Letter
Comprehensive Benefits Package:
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.
Employee Type:
Regular
Time Type:
Full time
Rate Type:
Salary
Compensation Statement:
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
Pay Range:
$60,800.00 - $91,200.00
Minimum
$60,800.00
Midpoint
$76,000.00
Maximum
$91,200.00
Department:
RI Research Systems Operations
Position Title:
Research System Support Administrator - Research Administration
Job Family Group:
Professional Staff
Job Description Summary:
This individual will provide end user support for systems managed and supported by the University of Kansas Research Administration. This position will be responsible for creating and maintaining records, and support data quality, in e-Regulatory management systems for clinical studies; assist in training research staff in data entry and routine data management; conduct regular data quality checks; and generate routine data reports for projects approved by the Director as needed.
Job Description:
Key Roles and Responsibilities
80% Operational Support:
- Provide training for various levels of end users based upon vendor provided training materials.
- Works with system owners to develop needed reports for end users.
- Provides advanced reporting to customers using research systems.
- Troubleshoot and resolve software/application issues when they arise. Contact the vendor on all issues that require vendor intervention.
- Participate in internal quality assurance efforts and system performance monitoring.
- Responsible for creating and maintaining folders and records for individual clinical studies and other research projects.
- Create and modify overall menus/drop-down choices and templates to support functionality.
- Assists in the development and maintenance of Standard Operating Procedures (SOPs) and development of system user manuals related to the clinical information management systems.
20% Application Support:
- Update and maintain systems to remain compliant with federal and other regulatory guidelines.
- Manage software/application user roles and permissions. Create accounts and expire or remove termed accounts.
- Monitor software/application logs.
- Keep up with new features and modify the software/application configuration as needed.
- Work with the vendor to schedule updates.
- Work with the vendor to coordinate downtime, when the software/application is unavailable to end-users, as necessary.
- Work closely with Research Technical Support staff to provide reference information.
- Archive data, when necessary, understand the software/application data recovery process and support data security management.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
Required Qualifications:
Work Experience
4 years’ experience in an academic or health-related research environment. Education may substitute for experience on a year for year basis.
Preferred Qualifications:
Education
Bachelor’s Degree in healthcare or a related field.
Work Experience
- Working knowledgeable of ICH/GCP guidelines in regard to clinical trials.
- Experience with Clinical Trial Management Systems.
Skills
- Organizational Skills
Required Documents:
- Resume/CV
- Cover Letter
Comprehensive Benefits Package:
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.
Employee Type:
Regular
Time Type:
Full time
Rate Type:
Salary
Compensation Statement:
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
Pay Range:
$60,800.00 - $91,200.00
Minimum
$60,800.00
Midpoint
$76,000.00
Maximum
$91,200.00
See all 143+ H-1B Visa System Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa System Support Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a System Support Specialist
Verify your degree aligns with the role
USCIS scrutinizes System Support Specialist petitions when the applicant's degree field doesn't directly match the job. A computer science or IT degree strengthens your case; a general business degree paired with unrelated experience often triggers a Request for Evidence.
Check prevailing wages before negotiating salary
Your employer's LCA must certify a wage at or above the prevailing rate for your work location and role level. Run the OFLC Wage Search with SOC code 15-1232 to see what Level I through IV wages apply to System Support Specialists in your metro area.
Target employers with E-Verify enrollment first
H-1B sponsors must be authorized to employ workers, and STEM OPT employers are already E-Verify enrolled. Filtering your search to E-Verify enrolled companies cuts out employers who haven't sponsored before and reduces delays in the offer-to-filing timeline.
Use Migrate Mate to find verified H-1B sponsors
Searching broadly for System Support Specialist roles wastes time on employers who won't file. Use Migrate Mate to filter by employers with active H-1B LCA filing history for IT support roles, so every application goes to a company that has sponsored this job type before.
Confirm the role's O*NET classification early
Before accepting an offer, verify that your job duties align with the O*NET profile for your occupation code. If your day-to-day responsibilities drift toward general helpdesk work rather than specialized systems support, USCIS may challenge the specialty occupation designation at filing.
Negotiate premium processing into your offer timeline
USCIS standard H-1B processing can run several months, leaving your start date uncertain. Ask your prospective employer to commit to premium processing in writing during the offer stage, not after signing, so filing delays don't push your start date into a new fiscal year.
H-1B Visa System Support Specialist: Frequently Asked Questions
Does a System Support Specialist role qualify as an H-1B specialty occupation?
It depends on how the position is defined. USCIS requires that the role normally requires a bachelor's degree in a specific field like computer science or information systems. A System Support Specialist focused on enterprise infrastructure, network administration, or IT operations generally qualifies. A general helpdesk role where any degree is acceptable may not meet the specialty occupation standard without strong documentation from the employer.
How do I find System Support Specialist employers who sponsor H-1B visas?
Search Migrate Mate to browse System Support Specialist openings filtered by employers with verified H-1B LCA filing history. This ensures you're applying to companies that have sponsored this type of role before, not employers who list IT support jobs but have never navigated the H-1B petition process for a technical support position.
What happens to my H-1B status if my System Support Specialist role changes after I'm sponsored?
If your duties change materially, such as moving from infrastructure support into a project management or sales engineering function, your employer may need to file an amended H-1B petition. USCIS evaluates whether the amended role still qualifies as a specialty occupation. Minor changes within the same job description generally don't require an amendment, but a shift in core responsibilities does.
Can I work for multiple employers as an H-1B System Support Specialist?
Yes, through concurrent H-1B filing. Each employer files a separate H-1B petition for you, and both must submit their own LCA certifying the prevailing wage for your work location. This is common when a System Support Specialist contracts across clients, but each sponsoring employer must maintain a bona fide employer-employee relationship with you, including the right to control and direct your work.
What documentation does my employer need to support an H-1B petition for this role?
Your employer needs a certified LCA from DOL, a detailed support letter explaining how the System Support Specialist position requires a specialized degree, your academic credentials, and any relevant certifications like CompTIA, Microsoft, or Cisco that reinforce the specialty occupation argument. If your degree is from outside the U.S., a credential evaluation from a NACES-approved service showing equivalency to a U.S. bachelor's degree is also required.