H-1B Visa System Support Specialist Jobs
System Support Specialist roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers file the Labor Condition Application before your H-1B petition, certifying they'll pay the prevailing wage for your location and role level.
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Get Access To All JobsOnsite, Holland, Ohio
Monday-Friday 8:30am-5:00pm
What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion.
Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-alongs) as well as our digital platform, Hoopla Digital.
Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are.
We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.
Position Summary:
Responsible for learning about libraries’ Integrated Library Systems (ILS), helping libraries develop the best workflow with Midwest Tape and communicating with libraries regarding their 9XX, EDI, and Hoopla digital services setups and issues.
Primary Duties and Responsibilities:
To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.
- Discuss with libraries ILS authentication for Hoopla Digital services.
- Provide initial hoopla customer ILS setup assistance and walk-through.
- Conduct and maintain ILS annual reviews for all hoopla customers.
- Help libraries setup the best workflow for their library.
- Gather information from library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed.
- Maintain customer relationships in regards to ILS updates and migrations.
- Help create and maintain documentation on integration with each ILS.
- Discuss passing data from ILS to Midwest Tape for authentication and cataloging.
- Learn more about each ILS in order to discuss best workflows with library.
- Work with the sales department to help resolve ILS issues.
- Work with Data and IT to help resolve ILS issues, identify new workflows, set up new integrations.
- Assist in creation of documentation of manuals and upkeep of the same.
- Assist in creation of proper Midwest Tape workflows.
- Provide training to other employees (Hoopla coordinators) on how each ILS works.
- Provide support for libraries 9xx, EDI, Open URL, 949 item records and other automation options.
Skills:
- Strong familiarity with library current ILS systems.
- Strong knowledge of Midwest Tape’s Web site, Hoopla websites, help desk site, and SAP.
- Must be able to communicate effectively with programmers, hoopla and processing support, sales and customers.
- Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes.
- Must possess excellent follow-up and follow-through skills.
- Basic Computer skills, including Microsoft Office.
- Familiarity with MARC Records.
- Must be able to work independently while being an active member of a team.
- Must be detail oriented, accurate and have excellent organization skills.
Preferred Education Requirements:
- Bachelors Degree in related field.
Preferred Experience:
- 1-3 years direct work experience in a programming or customer service environment.
- Knowledge of Midwest Tape’s workflow from start to finish.
Physical Requirements/Work Environment:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
- Physically able to participate in training sessions, presentations, and meetings.
Benefits:
- Medical, dental, & vision insurance
- 401k + match
- Profit sharing
- Paid vacation and personal time
- Flex time
- 10 paid holidays
- Company performance bonus
- Holiday bonus
- Training & career development opportunities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
LI-Onsite
Onsite, Holland, Ohio
Monday-Friday 8:30am-5:00pm
What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion.
Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-alongs) as well as our digital platform, Hoopla Digital.
Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are.
We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.
Position Summary:
Responsible for learning about libraries’ Integrated Library Systems (ILS), helping libraries develop the best workflow with Midwest Tape and communicating with libraries regarding their 9XX, EDI, and Hoopla digital services setups and issues.
Primary Duties and Responsibilities:
To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.
- Discuss with libraries ILS authentication for Hoopla Digital services.
- Provide initial hoopla customer ILS setup assistance and walk-through.
- Conduct and maintain ILS annual reviews for all hoopla customers.
- Help libraries setup the best workflow for their library.
- Gather information from library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed.
- Maintain customer relationships in regards to ILS updates and migrations.
- Help create and maintain documentation on integration with each ILS.
- Discuss passing data from ILS to Midwest Tape for authentication and cataloging.
- Learn more about each ILS in order to discuss best workflows with library.
- Work with the sales department to help resolve ILS issues.
- Work with Data and IT to help resolve ILS issues, identify new workflows, set up new integrations.
- Assist in creation of documentation of manuals and upkeep of the same.
- Assist in creation of proper Midwest Tape workflows.
- Provide training to other employees (Hoopla coordinators) on how each ILS works.
- Provide support for libraries 9xx, EDI, Open URL, 949 item records and other automation options.
Skills:
- Strong familiarity with library current ILS systems.
- Strong knowledge of Midwest Tape’s Web site, Hoopla websites, help desk site, and SAP.
- Must be able to communicate effectively with programmers, hoopla and processing support, sales and customers.
- Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes.
- Must possess excellent follow-up and follow-through skills.
- Basic Computer skills, including Microsoft Office.
- Familiarity with MARC Records.
- Must be able to work independently while being an active member of a team.
- Must be detail oriented, accurate and have excellent organization skills.
Preferred Education Requirements:
- Bachelors Degree in related field.
Preferred Experience:
- 1-3 years direct work experience in a programming or customer service environment.
- Knowledge of Midwest Tape’s workflow from start to finish.
Physical Requirements/Work Environment:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
- Physically able to participate in training sessions, presentations, and meetings.
Benefits:
- Medical, dental, & vision insurance
- 401k + match
- Profit sharing
- Paid vacation and personal time
- Flex time
- 10 paid holidays
- Company performance bonus
- Holiday bonus
- Training & career development opportunities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
LI-Onsite
See all 585+ H-1B Visa System Support Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a System Support Specialist
Verify your degree aligns with the role
USCIS scrutinizes System Support Specialist petitions when the applicant's degree field doesn't directly match the job. A computer science or IT degree strengthens your case; a general business degree paired with unrelated experience often triggers a Request for Evidence.
Check prevailing wages before negotiating salary
Your employer's LCA must certify a wage at or above the prevailing rate for your work location and role level. Run the OFLC Wage Search with SOC code 15-1232 to see what Level I through IV wages apply to System Support Specialists in your metro area.
Target employers with E-Verify enrollment first
H-1B sponsors must be authorized to employ workers, and STEM OPT employers are already E-Verify enrolled. Filtering your search to E-Verify enrolled companies cuts out employers who haven't sponsored before and reduces delays in the offer-to-filing timeline.
Use Migrate Mate to find verified H-1B sponsors
Searching broadly for System Support Specialist roles wastes time on employers who won't file. Use Migrate Mate to filter by employers with active H-1B LCA filing history for IT support roles, so every application goes to a company that has sponsored this job type before.
Confirm the role's O*NET classification early
Before accepting an offer, verify that your job duties align with the O*NET profile for your occupation code. If your day-to-day responsibilities drift toward general helpdesk work rather than specialized systems support, USCIS may challenge the specialty occupation designation at filing.
Negotiate premium processing into your offer timeline
USCIS standard H-1B processing can run several months, leaving your start date uncertain. Ask your prospective employer to commit to premium processing in writing during the offer stage, not after signing, so filing delays don't push your start date into a new fiscal year.
H-1B Visa System Support Specialist: Frequently Asked Questions
Does a System Support Specialist role qualify as an H-1B specialty occupation?
It depends on how the position is defined. USCIS requires that the role normally requires a bachelor's degree in a specific field like computer science or information systems. A System Support Specialist focused on enterprise infrastructure, network administration, or IT operations generally qualifies. A general helpdesk role where any degree is acceptable may not meet the specialty occupation standard without strong documentation from the employer.
How do I find System Support Specialist employers who sponsor H-1B visas?
Search Migrate Mate to browse System Support Specialist openings filtered by employers with verified H-1B LCA filing history. This ensures you're applying to companies that have sponsored this type of role before, not employers who list IT support jobs but have never navigated the H-1B petition process for a technical support position.
What happens to my H-1B status if my System Support Specialist role changes after I'm sponsored?
If your duties change materially, such as moving from infrastructure support into a project management or sales engineering function, your employer may need to file an amended H-1B petition. USCIS evaluates whether the amended role still qualifies as a specialty occupation. Minor changes within the same job description generally don't require an amendment, but a shift in core responsibilities does.
Can I work for multiple employers as an H-1B System Support Specialist?
Yes, through concurrent H-1B filing. Each employer files a separate H-1B petition for you, and both must submit their own LCA certifying the prevailing wage for your work location. This is common when a System Support Specialist contracts across clients, but each sponsoring employer must maintain a bona fide employer-employee relationship with you, including the right to control and direct your work.
What documentation does my employer need to support an H-1B petition for this role?
Your employer needs a certified LCA from DOL, a detailed support letter explaining how the System Support Specialist position requires a specialized degree, your academic credentials, and any relevant certifications like CompTIA, Microsoft, or Cisco that reinforce the specialty occupation argument. If your degree is from outside the U.S., a credential evaluation from a NACES-approved service showing equivalency to a U.S. bachelor's degree is also required.