H-1B Visa Guest Services Agent Jobs
Guest Services Agent roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in hospitality management, business, or a related field. Large hotel groups and resort operators with active LCA filing history are your most reliable targets. Migrate Mate filters employers by H-1B visa filing activity so you can focus on companies already set up to sponsor.
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Get Access To All JobsINTRODUCTION
Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.
ROLE AND RESPONSIBILITIES
Looking to make memorable guest experiences? Join our team as a Guest Service Agent | Full Time. Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position will set up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
This position will:
- Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible).
- Assist with guest loyalty program as needed.
- Respond to any reasonable task as assigned by manager or supervisor.
- Must be able to stand for duration of shift.
- Must be able to lift at least 50lbs.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
Qualified candidates may possess:
- Strong organizational and prioritization skills.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Must be able to work weekends and holidays.
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
OMNI BENEFITS INCLUDE
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.
ROLE AND RESPONSIBILITIES
Looking to make memorable guest experiences? Join our team as a Guest Service Agent | Full Time. Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position will set up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
This position will:
- Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible).
- Assist with guest loyalty program as needed.
- Respond to any reasonable task as assigned by manager or supervisor.
- Must be able to stand for duration of shift.
- Must be able to lift at least 50lbs.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
Qualified candidates may possess:
- Strong organizational and prioritization skills.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Must be able to work weekends and holidays.
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
OMNI BENEFITS INCLUDE
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
See all 59+ H-1B Visa Guest Services Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Guest Services Agent Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Guest Services Agent
Verify your degree meets specialty occupation
Guest Services Agent roles qualify for H-1B only when the employer can show the position normally requires a bachelor's degree. Check O*NET for the occupation's education requirements before applying, so you can assess whether a given employer's job description is structured to support the specialty occupation argument.
Search LCA filings before you apply
Not every hotel or resort files H-1B petitions. Pull DOL Labor Condition Application disclosure data to confirm an employer has sponsored this specific occupation code before reaching out. Use Migrate Mate to surface employers with verified H-1B filing history for Guest Services Agent roles.
Target full-service hotels over limited-service brands
Full-service properties, convention hotels, and luxury resort groups are far more likely to have in-house HR teams experienced with H-1B filings. Limited-service brands typically lack the infrastructure to manage the LCA certification and I-129 process required for sponsorship.
Confirm the prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your SOC code and work location. Run the OFLC Wage Search for the Guest Services Agent occupation in your target city before negotiating, so you can flag any offer that falls below the required threshold.
Ask about cap-exempt status during interviews
Some employers affiliated with universities, nonprofits, or government research organizations are cap-exempt, meaning you'd skip the annual H-1B lottery entirely. If a hotel property is managed by or affiliated with an exempt institution, ask your HR contact to confirm cap-exempt filing eligibility with USCIS before your start date.
Document bilingual or specialized guest service skills
Employers sponsoring Guest Services Agents often do so for candidates with language proficiency or specialized hospitality certifications that are hard to fill domestically. Prepare written documentation of your language credentials or professional certificates before the H-1B filing begins, as these strengthen the specialty occupation justification in your I-129 petition.
H-1B Visa Guest Services Agent: Frequently Asked Questions
Can a Guest Services Agent role qualify as a specialty occupation for H-1B purposes?
Yes, but only if the employer structures the position to require a specific bachelor's degree, such as hospitality management, business administration, or a related field. Generic front-desk roles that accept any degree or substitute work experience typically don't meet the specialty occupation standard. The job description and internal employer policies both factor into how USCIS evaluates the petition.
Which types of employers are most likely to sponsor H-1B visas for Guest Services Agents?
Full-service hotel groups, luxury resort brands, and large convention properties with dedicated HR and legal teams are your strongest targets. These employers have established workflows for LCA certification and I-129 filings. You can find employers with active H-1B filing history for hospitality roles on Migrate Mate, which filters by occupation and visa sponsorship activity.
Does the H-1B lottery affect Guest Services Agent applicants the same way it affects tech workers?
Yes, unless your employer qualifies as cap-exempt. Standard H-1B petitions for Guest Services Agent roles are subject to the 65,000 annual cap and the 20,000 U.S. master's degree exemption, with selection by lottery when registrations exceed the cap. Cap-exempt employers such as those affiliated with universities or nonprofit research organizations bypass the lottery entirely.
How does the prevailing wage requirement work for this role?
Your employer must pay at least the DOL-determined prevailing wage for the Guest Services Agent SOC code in your specific work location before USCIS will certify the LCA. The wage level depends on your experience and the local labor market. You can verify the applicable wage floor using the OFLC Wage Search tool before you begin negotiations with a prospective employer.
What happens to my H-1B status if my employer closes the property I work at?
If your employer terminates your employment, you enter a 60-day grace period during which you can find a new sponsoring employer and initiate an H-1B transfer. The new employer must file a petition and you can begin working for them once it's received by USCIS. Finding another property that actively sponsors H-1B workers quickly is critical, since the grace period doesn't extend beyond 60 days.