H-1B Visa Guest Services Agent Jobs
Guest Services Agent roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in hospitality management, business, or a related field. Large hotel groups and resort operators with active LCA filing history are your most reliable targets. Migrate Mate filters employers by H-1B visa filing activity so you can focus on companies already set up to sponsor.
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The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locations around the waterfront – supporting our various experiences.
Duties and Responsibilities:
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all City Experiences’ products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Understanding and familiarity with Anchor, City Experiences’ Reservation platform and Dock Access, City Experiences’ ticket redemption system.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
- Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
Requirements & Qualifications:
- A sincere interest in learning all aspects of customer service and sales.
- Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Position Summary:
The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locations around the waterfront – supporting our various experiences.
Duties and Responsibilities:
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all City Experiences’ products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Understanding and familiarity with Anchor, City Experiences’ Reservation platform and Dock Access, City Experiences’ ticket redemption system.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
- Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
Requirements & Qualifications:
- A sincere interest in learning all aspects of customer service and sales.
- Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Guest Services Agent
Verify your degree meets specialty occupation
Guest Services Agent roles qualify for H-1B only when the employer can show the position normally requires a bachelor's degree. Check O*NET for the occupation's education requirements before applying, so you can assess whether a given employer's job description is structured to support the specialty occupation argument.
Search LCA filings before you apply
Not every hotel or resort files H-1B petitions. Pull DOL Labor Condition Application disclosure data to confirm an employer has sponsored this specific occupation code before reaching out. Use Migrate Mate to surface employers with verified H-1B filing history for Guest Services Agent roles.
Target full-service hotels over limited-service brands
Full-service properties, convention hotels, and luxury resort groups are far more likely to have in-house HR teams experienced with H-1B filings. Limited-service brands typically lack the infrastructure to manage the LCA certification and I-129 process required for sponsorship.
Confirm the prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your SOC code and work location. Run the OFLC Wage Search for the Guest Services Agent occupation in your target city before negotiating, so you can flag any offer that falls below the required threshold.
Ask about cap-exempt status during interviews
Some employers affiliated with universities, nonprofits, or government research organizations are cap-exempt, meaning you'd skip the annual H-1B lottery entirely. If a hotel property is managed by or affiliated with an exempt institution, ask your HR contact to confirm cap-exempt filing eligibility with USCIS before your start date.
Document bilingual or specialized guest service skills
Employers sponsoring Guest Services Agents often do so for candidates with language proficiency or specialized hospitality certifications that are hard to fill domestically. Prepare written documentation of your language credentials or professional certificates before the H-1B filing begins, as these strengthen the specialty occupation justification in your I-129 petition.
H-1B Visa Guest Services Agent: Frequently Asked Questions
Can a Guest Services Agent role qualify as a specialty occupation for H-1B purposes?
Yes, but only if the employer structures the position to require a specific bachelor's degree, such as hospitality management, business administration, or a related field. Generic front-desk roles that accept any degree or substitute work experience typically don't meet the specialty occupation standard. The job description and internal employer policies both factor into how USCIS evaluates the petition.
Which types of employers are most likely to sponsor H-1B visas for Guest Services Agents?
Full-service hotel groups, luxury resort brands, and large convention properties with dedicated HR and legal teams are your strongest targets. These employers have established workflows for LCA certification and I-129 filings. You can find employers with active H-1B filing history for hospitality roles on Migrate Mate, which filters by occupation and visa sponsorship activity.
Does the H-1B lottery affect Guest Services Agent applicants the same way it affects tech workers?
Yes, unless your employer qualifies as cap-exempt. Standard H-1B petitions for Guest Services Agent roles are subject to the 65,000 annual cap and the 20,000 U.S. master's degree exemption, with selection by lottery when registrations exceed the cap. Cap-exempt employers such as those affiliated with universities or nonprofit research organizations bypass the lottery entirely.
How does the prevailing wage requirement work for this role?
Your employer must pay at least the DOL-determined prevailing wage for the Guest Services Agent SOC code in your specific work location before USCIS will certify the LCA. The wage level depends on your experience and the local labor market. You can verify the applicable wage floor using the OFLC Wage Search tool before you begin negotiations with a prospective employer.
What happens to my H-1B status if my employer closes the property I work at?
If your employer terminates your employment, you enter a 60-day grace period during which you can find a new sponsoring employer and initiate an H-1B transfer. The new employer must file a petition and you can begin working for them once it's received by USCIS. Finding another property that actively sponsors H-1B workers quickly is critical, since the grace period doesn't extend beyond 60 days.