H-1B Visa Customer Service Jobs
Customer service roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a specific field such as business administration, communications, or a related discipline. Employers in tech, healthcare, and financial services regularly file H-1B petitions for customer-facing roles that meet the specialty occupation standard.
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Get Access To All JobsOhio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications
Report In Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)
THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK
Perks of Working for the Ohio Department of Public Safety
- Multiple pay increases over your first years of service!
- Free Parking!
- Free onsite Gym!
- Onsite Cafeteria!
What You'll Do as a Customer Service Manager
- Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:
- Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
- Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;
- Research, investigate & process consumers inquiries & provide information.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
AND 1 course or 3 mos. exp. in public relations;
AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
AND 1 course or 3 mos. exp. in public speaking, speech or communication;
AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying:
-
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
-
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
-
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.
Job Skill: Customer Service
Supplemental Information
Background Check Information
- A BCI/FBI fingerprint check and background check may be required on all selected applicants.
To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications
Report In Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)
THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK
Perks of Working for the Ohio Department of Public Safety
- Multiple pay increases over your first years of service!
- Free Parking!
- Free onsite Gym!
- Onsite Cafeteria!
What You'll Do as a Customer Service Manager
- Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:
- Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
- Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;
- Research, investigate & process consumers inquiries & provide information.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
AND 1 course or 3 mos. exp. in public relations;
AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
AND 1 course or 3 mos. exp. in public speaking, speech or communication;
AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying:
-
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
-
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
-
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.
Job Skill: Customer Service
Supplemental Information
Background Check Information
- A BCI/FBI fingerprint check and background check may be required on all selected applicants.
To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
See all 3,982+ H-1B Visa Customer Service Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Service
Verify your role meets specialty occupation
Customer service titles vary widely. Pull the O*NET profile for your specific role and confirm it lists a bachelor's degree as the typical entry requirement. Generic service rep roles often fail the specialty occupation test; customer success manager and implementation specialist roles fare better.
Target employers with E-Verify enrollment
STEM OPT and cap-gap extensions require E-Verify enrollment. Filter your search to companies already enrolled so your work authorization stays continuous during the H-1B transition period without needing a separate employer registration step.
Check prevailing wage before accepting offers
Run your job title and work location through the OFLC Wage Search before you negotiate. Your offered salary must meet the DOL prevailing wage for that role and geography, or USCIS will issue a request for evidence before approving the petition.
Find H-1B-sponsoring customer service employers on Migrate Mate
Search Migrate Mate to identify employers with verified H-1B LCA filing history for customer service and customer success roles. This filters out companies that have never filed, so you focus your applications where sponsorship is already established practice.
Get your degree equivalency documented early
If your bachelor's degree is from outside the U.S., obtain a credential evaluation from a NACES-member evaluator before interviews start. Employers filing your H-1B petition need this document to demonstrate specialty occupation equivalency to USCIS.
Negotiate petition filing timing with your employer
H-1B cap filings open in March for an October 1 start date. If you receive an offer in January or February, confirm your employer will file in that registration window. Missing it means waiting a full year, which affects your offer start date.
H-1B Visa Customer Service: Frequently Asked Questions
Do customer service jobs qualify for H-1B sponsorship?
Some do, but not all. USCIS requires the role to qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field. Customer success manager, technical support engineer, and implementation specialist roles typically qualify. General call center or front-line service rep roles often do not because they don't require a degree in a specific discipline.
Which industries sponsor H-1B visas for customer service professionals?
Technology companies, financial services firms, healthcare organizations, and enterprise software vendors are the most consistent sponsors for customer-facing roles. These industries routinely file H-1B petitions for roles like customer success manager, client services associate, and technical account manager. You can browse employers with verified H-1B filing history for these roles on Migrate Mate.
What documents should I prepare before applying to H-1B customer service roles?
Have your academic transcripts, degree certificate, and a credential evaluation ready if your degree is from outside the U.S. You'll also need an updated resume that clearly connects your degree field to the customer service role you're targeting. Employers need these to assess whether your background supports a specialty occupation petition before making an offer.
Can I transfer my H-1B to a new customer service employer?
Yes. H-1B portability allows you to start working for a new employer once they file a transfer petition, without waiting for USCIS approval, as long as your previous status was valid. The new employer must file a new I-129 petition, and the role must again qualify as a specialty occupation. Your job title and degree alignment still need to hold up under USCIS review.
How do I know if a customer service employer has sponsored H-1B visas before?
DOL publishes Labor Condition Application disclosure data that shows which employers have certified LCAs by job title and location. Searching this data manually is time-consuming, but Migrate Mate surfaces verified H-1B sponsorship history by employer and role, so you can confirm a company has filed for customer service positions before you invest time in the application process.