H-1B Visa Customer Service Jobs
Customer service roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a specific field such as business administration, communications, or a related discipline. Employers in tech, healthcare, and financial services regularly file H-1B petitions for customer-facing roles that meet the specialty occupation standard.
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Get Access To All JobsJob Summary:
The Customer Service Representative III is responsible for creating a positive customer experience within the respective responsibilities of collections, in/out bound phone support, warranty, order management, referrals, accounts receivable and dealership support.
Core Duties
The Customer Service Representative III will perform the duties below as applicable and on the basis of business needs.
Accounts Receivable
- Perform detailed reconciliation of customer accounts, identifying discrepancies and ensuring ledger accuracy.
- Research and resolve unapplied, misapplied, or missing payments across ERP and supporting systems.
- Investigate and correct accounting-related issues impacting customer balances, invoices, and statements.
- Serve as a subject matter expert for AR inquiries, supporting both internal teams and external customers.
- Deliver white-glove service, ensuring clear communication and high-quality resolution of complex issues.
- Act as a triage point for inbound AR and billing-related cases, prioritizing and routing work to appropriate teams.
- Ensure accurate and timely application of payments in alignment with company policies.
- Maintain thorough documentation of research, adjustments, and resolutions within CRM and ERP systems.
- Identify trends and recurring issues in account discrepancies and recommend process improvements.
- Support continuous improvement initiatives related to AR workflows, data accuracy, and customer experience.
- Monitor aging reports and prioritize collection efforts based on risk and delinquency.
- Maintain positive, professional relationships with customers while addressing past-due balances.
- Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
- Provide input on credit risk and customer financial health as needed.
- Track and report on key metrics such as DSO, past-due balances, and collection effectiveness.
Collections
- Proactively manage a portfolio of customer accounts with overdue balances across multiple regions.
- Execute outbound collection efforts via email, phone, and customer portals to secure timely payment.
- Monitor aging reports and prioritize collection efforts based on risk and delinquency.
- Negotiate payment plans when appropriate and monitor adherence to agreed terms.
- Identify trends, root causes of delinquency, and opportunities to improve collection processes.
- Support continuous improvement initiatives related to global collections, tooling, and compliance.
- Escalate high-risk or severely delinquent accounts according to internal policy.
- Maintain positive, professional relationships with customers while addressing past-due balances.
- Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
- Serve as a point of contact for customer inquiries related to invoices, payments, and account status.
- Partner with Finance and Accounting teams to ensure payment application accuracy and reporting alignment.
Technical Support
- Triage tickets and tasks to specific pipelines and teams within our various systems.
- Help customer service Management with complex tasks.
- Participation in urgent communications with the sales team to ensure best in class service for our customers.
Inbound Telephone Support when needed
- Answer inbound calls to the Company’s main support line and take appropriate action based on the type of call, including:
- Answering basic questions about the company’s operation, product, services.
- Entering, changing, or checking on the status of orders using NetSuite ERP software.
- Tracking and escalating support calls to the appropriate department or personnel.
- Researching customer account issues.
- Screening and forwarding phone calls to XPEL employees.
- Logging all in-bound calls in to NetSuite.
General
- Lead by example and train new CSR Level 1 and Level 2.
- Train new hires and new team members to CSR Level 1 and Level 2.
- Assist with payment plan processing every Friday and every 1st and 15th of the month.
- Assist with daily pending billings reports by subsidiary.
- Other duties as assigned.
Basic Qualifications
- High School Diploma
- 4 years of high-level customer and technical support experience
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Ability to communicate professionally and effectively
- Excellent phone presence with high level of interpersonal, and organizational skills
- Demonstrates a sense of urgency and timeliness to meet customer service call demand
Desired Qualifications
- Experience providing support through live chats and email preferred
- Previous collections experience preferred.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Summary:
The Customer Service Representative III is responsible for creating a positive customer experience within the respective responsibilities of collections, in/out bound phone support, warranty, order management, referrals, accounts receivable and dealership support.
Core Duties
The Customer Service Representative III will perform the duties below as applicable and on the basis of business needs.
Accounts Receivable
- Perform detailed reconciliation of customer accounts, identifying discrepancies and ensuring ledger accuracy.
- Research and resolve unapplied, misapplied, or missing payments across ERP and supporting systems.
- Investigate and correct accounting-related issues impacting customer balances, invoices, and statements.
- Serve as a subject matter expert for AR inquiries, supporting both internal teams and external customers.
- Deliver white-glove service, ensuring clear communication and high-quality resolution of complex issues.
- Act as a triage point for inbound AR and billing-related cases, prioritizing and routing work to appropriate teams.
- Ensure accurate and timely application of payments in alignment with company policies.
- Maintain thorough documentation of research, adjustments, and resolutions within CRM and ERP systems.
- Identify trends and recurring issues in account discrepancies and recommend process improvements.
- Support continuous improvement initiatives related to AR workflows, data accuracy, and customer experience.
- Monitor aging reports and prioritize collection efforts based on risk and delinquency.
- Maintain positive, professional relationships with customers while addressing past-due balances.
- Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
- Provide input on credit risk and customer financial health as needed.
- Track and report on key metrics such as DSO, past-due balances, and collection effectiveness.
Collections
- Proactively manage a portfolio of customer accounts with overdue balances across multiple regions.
- Execute outbound collection efforts via email, phone, and customer portals to secure timely payment.
- Monitor aging reports and prioritize collection efforts based on risk and delinquency.
- Negotiate payment plans when appropriate and monitor adherence to agreed terms.
- Identify trends, root causes of delinquency, and opportunities to improve collection processes.
- Support continuous improvement initiatives related to global collections, tooling, and compliance.
- Escalate high-risk or severely delinquent accounts according to internal policy.
- Maintain positive, professional relationships with customers while addressing past-due balances.
- Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
- Serve as a point of contact for customer inquiries related to invoices, payments, and account status.
- Partner with Finance and Accounting teams to ensure payment application accuracy and reporting alignment.
Technical Support
- Triage tickets and tasks to specific pipelines and teams within our various systems.
- Help customer service Management with complex tasks.
- Participation in urgent communications with the sales team to ensure best in class service for our customers.
Inbound Telephone Support when needed
- Answer inbound calls to the Company’s main support line and take appropriate action based on the type of call, including:
- Answering basic questions about the company’s operation, product, services.
- Entering, changing, or checking on the status of orders using NetSuite ERP software.
- Tracking and escalating support calls to the appropriate department or personnel.
- Researching customer account issues.
- Screening and forwarding phone calls to XPEL employees.
- Logging all in-bound calls in to NetSuite.
General
- Lead by example and train new CSR Level 1 and Level 2.
- Train new hires and new team members to CSR Level 1 and Level 2.
- Assist with payment plan processing every Friday and every 1st and 15th of the month.
- Assist with daily pending billings reports by subsidiary.
- Other duties as assigned.
Basic Qualifications
- High School Diploma
- 4 years of high-level customer and technical support experience
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Ability to communicate professionally and effectively
- Excellent phone presence with high level of interpersonal, and organizational skills
- Demonstrates a sense of urgency and timeliness to meet customer service call demand
Desired Qualifications
- Experience providing support through live chats and email preferred
- Previous collections experience preferred.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See all 105,037+ H-1B Visa Customer Service Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Service
Verify your role meets specialty occupation
Customer service titles vary widely. Pull the O*NET profile for your specific role and confirm it lists a bachelor's degree as the typical entry requirement. Generic service rep roles often fail the specialty occupation test; customer success manager and implementation specialist roles fare better.
Target employers with E-Verify enrollment
STEM OPT and cap-gap extensions require E-Verify enrollment. Filter your search to companies already enrolled so your work authorization stays continuous during the H-1B transition period without needing a separate employer registration step.
Check prevailing wage before accepting offers
Run your job title and work location through the OFLC Wage Search before you negotiate. Your offered salary must meet the DOL prevailing wage for that role and geography, or USCIS will issue a request for evidence before approving the petition.
Find H-1B-sponsoring customer service employers on Migrate Mate
Search Migrate Mate to identify employers with verified H-1B LCA filing history for customer service and customer success roles. This filters out companies that have never filed, so you focus your applications where sponsorship is already established practice.
Get your degree equivalency documented early
If your bachelor's degree is from outside the U.S., obtain a credential evaluation from a NACES-member evaluator before interviews start. Employers filing your H-1B petition need this document to demonstrate specialty occupation equivalency to USCIS.
Negotiate petition filing timing with your employer
H-1B cap filings open in March for an October 1 start date. If you receive an offer in January or February, confirm your employer will file in that registration window. Missing it means waiting a full year, which affects your offer start date.
H-1B Visa Customer Service: Frequently Asked Questions
Do customer service jobs qualify for H-1B sponsorship?
Some do, but not all. USCIS requires the role to qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field. Customer success manager, technical support engineer, and implementation specialist roles typically qualify. General call center or front-line service rep roles often do not because they don't require a degree in a specific discipline.
Which industries sponsor H-1B visas for customer service professionals?
Technology companies, financial services firms, healthcare organizations, and enterprise software vendors are the most consistent sponsors for customer-facing roles. These industries routinely file H-1B petitions for roles like customer success manager, client services associate, and technical account manager. You can browse employers with verified H-1B filing history for these roles on Migrate Mate.
What documents should I prepare before applying to H-1B customer service roles?
Have your academic transcripts, degree certificate, and a credential evaluation ready if your degree is from outside the U.S. You'll also need an updated resume that clearly connects your degree field to the customer service role you're targeting. Employers need these to assess whether your background supports a specialty occupation petition before making an offer.
Can I transfer my H-1B to a new customer service employer?
Yes. H-1B portability allows you to start working for a new employer once they file a transfer petition, without waiting for USCIS approval, as long as your previous status was valid. The new employer must file a new I-129 petition, and the role must again qualify as a specialty occupation. Your job title and degree alignment still need to hold up under USCIS review.
How do I know if a customer service employer has sponsored H-1B visas before?
DOL publishes Labor Condition Application disclosure data that shows which employers have certified LCAs by job title and location. Searching this data manually is time-consuming, but Migrate Mate surfaces verified H-1B sponsorship history by employer and role, so you can confirm a company has filed for customer service positions before you invest time in the application process.