H-1B Visa Bilingual Customer Service Representative Jobs
Bilingual Customer Service Representative roles qualify for H-1B visa sponsorship when the position requires specialized language skills and at least a bachelor's degree in a related field. Employers in financial services, healthcare, and telecom regularly file LCAs for these roles. Use Migrate Mate to find companies with active H-1B visa filing history for this occupation.
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PenFed is hiring a Bilingual Recovery Specialist to work onsite at our San Antonio, Texas Service Center. This role is responsible for the comprehensive management and recovery of charged-off consumer loans and accounts, requiring a strong combination of analytical, negotiation, and communication skills. The specialist will work within both manual and automated collection environments, employing analytical and negotiation skills to maximize recovery on each account. This includes initiating follow-up activities, maintaining meticulous records, and utilizing various communication methods to resolve outstanding debts. A critical aspect of this role involves determining reasons for delinquency and offering appropriate repayment plans, including paid-in-full and settlement options, in accordance with established PenFed procedures.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Work a pipeline of charged off consumer loans and accounts in both a manual and automated collection environment.
- Reviewing charged off loans to determine course of action to be taken then initiate appropriate follow-up activity, maintaining detailed records of all recovery activities.
- Use analytical and negotiation skills to recover the top dollar on each account worked.
- Collaborate and assist other departments and individuals within PenFed regarding members and 3rd party inquiries acting as a SME and escalate to appropriate channels as needed.
- Uses various communication methods to work and cure outstanding debts on PenFed accounts including telephone, email, mail, chat and text message.
- Review and negotiate settlement and short sale arrangements with members within their settlement authority level.
- Determine the reason for delinquency and provide options and/or repayment plans including paid in full and settlement ensuring to use approved internal procedures and policies to assist the member directly or through debt settlement companies.
- Work and solve complex scenarios such as settlements and the corresponding agreements and IRS reporting.
- Cross train and support functions of post charge off recovery team ensuring no single point of failure exists.
- Using skip tracing methods, credit bureau information and application data contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member.
- Assist with maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed's compliance program and all policies, procedures, rules and regulations including and not limited to FDCPA, UDAAP, TCPA, and FCRA.
- Maintain records of all daily activities and report to Mgr Collections Recovery as needed.
- Identify options for writs of attachments, offsets, legal remedies and cross collateralization within prescribed Credit Union procedures to recover charged-off funds.
- Identify and provide feedback on bottlenecks, work stoppages, and opportunities for process improvement to the Recovery Operations Management team.
- Monitor quality and quantity of work to meet individual KPIs, and goals. Work with the recovery team to meet monthly, quarterly and yearly recovery collection goals.
- Assist with other projects as necessary, which can include training and shadowing of new employees.
Qualifications
An equivalent combination of education and experience is considered
- Bachelor's degree in business, accounting, finance, or another related field is required.
- Minimum of four (4) years' collection/recovery experience required, preferably at a financial institution.
- Minimum of four (4) years' experience with call center collections or customer service experience required.
- Minimum of two (2) years of Pipeline Management and/or sales negotiation experience required.
- Minimum of one (1) year of deep skip training and fraud investigation experience required.
- Understanding of preventative, productive and remedial financial counseling is required.
- Proven ability to meet or exceed goals in a metrics driven organization.
- Strong communication, negotiation, analytical, decision-making and written skills.
- Ability to multi-task.
- Available to work weekends, evenings and overtime periodically.
- Must be fluent in both English and Spanish.
- Experience with A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
Any collections or recovery related certificates recommended.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call will not be required.
Pay Transparency
The anticipated starting hourly range for this role is $26.77 - $41.27
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.
Job Overview
PenFed is hiring a Bilingual Recovery Specialist to work onsite at our San Antonio, Texas Service Center. This role is responsible for the comprehensive management and recovery of charged-off consumer loans and accounts, requiring a strong combination of analytical, negotiation, and communication skills. The specialist will work within both manual and automated collection environments, employing analytical and negotiation skills to maximize recovery on each account. This includes initiating follow-up activities, maintaining meticulous records, and utilizing various communication methods to resolve outstanding debts. A critical aspect of this role involves determining reasons for delinquency and offering appropriate repayment plans, including paid-in-full and settlement options, in accordance with established PenFed procedures.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Work a pipeline of charged off consumer loans and accounts in both a manual and automated collection environment.
- Reviewing charged off loans to determine course of action to be taken then initiate appropriate follow-up activity, maintaining detailed records of all recovery activities.
- Use analytical and negotiation skills to recover the top dollar on each account worked.
- Collaborate and assist other departments and individuals within PenFed regarding members and 3rd party inquiries acting as a SME and escalate to appropriate channels as needed.
- Uses various communication methods to work and cure outstanding debts on PenFed accounts including telephone, email, mail, chat and text message.
- Review and negotiate settlement and short sale arrangements with members within their settlement authority level.
- Determine the reason for delinquency and provide options and/or repayment plans including paid in full and settlement ensuring to use approved internal procedures and policies to assist the member directly or through debt settlement companies.
- Work and solve complex scenarios such as settlements and the corresponding agreements and IRS reporting.
- Cross train and support functions of post charge off recovery team ensuring no single point of failure exists.
- Using skip tracing methods, credit bureau information and application data contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member.
- Assist with maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed's compliance program and all policies, procedures, rules and regulations including and not limited to FDCPA, UDAAP, TCPA, and FCRA.
- Maintain records of all daily activities and report to Mgr Collections Recovery as needed.
- Identify options for writs of attachments, offsets, legal remedies and cross collateralization within prescribed Credit Union procedures to recover charged-off funds.
- Identify and provide feedback on bottlenecks, work stoppages, and opportunities for process improvement to the Recovery Operations Management team.
- Monitor quality and quantity of work to meet individual KPIs, and goals. Work with the recovery team to meet monthly, quarterly and yearly recovery collection goals.
- Assist with other projects as necessary, which can include training and shadowing of new employees.
Qualifications
An equivalent combination of education and experience is considered
- Bachelor's degree in business, accounting, finance, or another related field is required.
- Minimum of four (4) years' collection/recovery experience required, preferably at a financial institution.
- Minimum of four (4) years' experience with call center collections or customer service experience required.
- Minimum of two (2) years of Pipeline Management and/or sales negotiation experience required.
- Minimum of one (1) year of deep skip training and fraud investigation experience required.
- Understanding of preventative, productive and remedial financial counseling is required.
- Proven ability to meet or exceed goals in a metrics driven organization.
- Strong communication, negotiation, analytical, decision-making and written skills.
- Ability to multi-task.
- Available to work weekends, evenings and overtime periodically.
- Must be fluent in both English and Spanish.
- Experience with A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
Any collections or recovery related certificates recommended.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call will not be required.
Pay Transparency
The anticipated starting hourly range for this role is $26.77 - $41.27
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Bilingual Customer Service Representative
Verify your degree field aligns
H-1B approval depends on your degree directly relating to the role. For bilingual CSR positions, linguistics, communications, business, or foreign language degrees carry the strongest connection. Pull the O*NET profile for this occupation to confirm typical education requirements before applying.
Target industries that sponsor consistently
Financial services, healthcare systems, and multinational telecoms file LCAs for bilingual CSR roles far more often than retail or hospitality employers. Narrowing your search to those sectors dramatically improves your odds of finding genuine H-1B sponsorship.
Search employer LCA history on Migrate Mate
Migrate Mate surfaces DOL Labor Condition Application data by employer and occupation code, so you can confirm which companies have actually filed for bilingual customer service roles rather than relying on job postings that mention sponsorship without a track record.
Confirm the LCA wage level before negotiating
Your employer must certify a prevailing wage through the DOL before USCIS will approve your petition. Run the OFLC Wage Search using your job title and work location ZIP code so you know the minimum wage level the LCA must list before you enter salary discussions.
Ask about cap-exempt employer status early
Some nonprofits and universities that operate customer service centers are cap-exempt, meaning they can file your H-1B outside the annual lottery. Ask during the offer stage whether the employer holds cap-exempt status, since that changes your filing timeline entirely.
Prepare certified language proficiency documentation
USCIS officers reviewing bilingual CSR petitions may issue an RFE questioning how language skill constitutes a specialty occupation requirement. Gathering official transcripts, a language certification, or employer attestation letters before filing strengthens the petition against that common challenge.
H-1B Visa Bilingual Customer Service Representative: Frequently Asked Questions
Do Bilingual Customer Service Representative roles actually qualify for H-1B sponsorship?
They can qualify, but the employer must establish that the role requires at least a bachelor's degree in a specific field, not just bilingual ability alone. Positions embedded in regulated industries like banking compliance, healthcare coordination, or insurance claims have a stronger specialty occupation argument than general call center roles. The O*NET profile and the job description together form the foundation of that argument.
How do I find employers who have actually sponsored H-1B visas for this role?
Migrate Mate indexes DOL Labor Condition Application disclosure data by employer and occupation code, so you can filter specifically for companies that have filed for bilingual customer service positions. That filing history is public record and is more reliable than a job posting that mentions sponsorship without any verifiable track record behind it.
What happens to my H-1B status if I'm placed at a client site through a staffing agency?
H-1B portability rules allow you to change employers or worksites, but the petitioning employer must remain your legal employer of record. If a staffing agency sponsors you and places you at a client site, USCIS scrutinizes whether the agency or the end client controls your daily work. The agency must demonstrate it retains the right to control your employment, or the petition faces an RFE.
Does my language proficiency need to be formally certified for an H-1B petition?
USCIS does not mandate a specific certification format, but the employer must document why bilingual ability is integral to a specialty occupation role, not just a preferred skill. University transcripts in a foreign language, a recognized proficiency test result, or a detailed employer attestation letter all strengthen the petition. Vague claims that the role requires bilingual skills without substantiation are a common RFE trigger.
Can my employer file my H-1B petition while I'm on OPT or STEM OPT?
Yes. If your OPT or STEM OPT authorization remains valid through April 1 of the fiscal year in which you're selected, you can continue working under cap-gap protection while USCIS adjudicates the petition. Your employer files by the April 1 deadline, and if selected and approved, your H-1B status begins October 1. Confirm the exact cap-gap timeline and your EAD expiration date with USCIS before relying on this bridge.