H-1B Visa Customer Experience Representative Jobs
H-1B visa jobs for Customer Experience Representatives exist at employers who structure the role around degree-level duties in business, communications, or a related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting H-1B status for up to three years, extendable to six.
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Get Access To All JobsWork Location Type: Hybrid
Req Number 336561
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
This is an hourly role starting at $19.25/hr.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Customer Service Representative – Lake Forest, IL
We’re hiring full-time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.
You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting January 4th, 2027. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.
Schedule, Training & Work Environment:
Enjoy your weekends off!
We’re currently hiring for the 8:30 a.m. – 5:00 p.m. shift, Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:
- Learn to navigate our systems, software programs, and internal processes
- Build the core service skills you need, including:
- Critical thinking
- Effective communication
- Confident decision-making
- Technical agility
After the successful completion of training, eligible team members can transition to a flexible hybrid work model:
✔ 3 days onsite / 2 days remote
✔ Earn in opportunity to become voluntarily remote based on performance after 6 months
✔ Eligible to bid for alternate shifts after 6 months
✔ You also have the option of working in the office up to 5 days a week
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will:
- Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
You Have:
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
- For hybrid/remote work:
- A secure, quiet workspace
- High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Work Location Type: Hybrid
Req Number 336561
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
This is an hourly role starting at $19.25/hr.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Customer Service Representative – Lake Forest, IL
We’re hiring full-time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.
You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting January 4th, 2027. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.
Schedule, Training & Work Environment:
Enjoy your weekends off!
We’re currently hiring for the 8:30 a.m. – 5:00 p.m. shift, Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:
- Learn to navigate our systems, software programs, and internal processes
- Build the core service skills you need, including:
- Critical thinking
- Effective communication
- Confident decision-making
- Technical agility
After the successful completion of training, eligible team members can transition to a flexible hybrid work model:
✔ 3 days onsite / 2 days remote
✔ Earn in opportunity to become voluntarily remote based on performance after 6 months
✔ Eligible to bid for alternate shifts after 6 months
✔ You also have the option of working in the office up to 5 days a week
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will:
- Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
You Have:
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
- For hybrid/remote work:
- A secure, quiet workspace
- High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
See all H-1B Visa Customer Experience Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Experience Representative
Frame your degree as directly relevant
Customer Experience Representative roles don't automatically qualify as specialty occupations. Pull your degree transcript and map specific coursework in business, psychology, or communications to the analytical and strategic duties listed in the job description before you apply.
Verify the LCA covers your exact worksite
Each physical worksite requires its own certified LCA from DOL. If the role involves hybrid work at a client site or a second office location, confirm with your employer that a separate LCA has been filed for every location where you'll regularly work.
Search employers through Migrate Mate first
Target companies with verified H-1B visa LCA filing history in customer experience or related functions. Migrate Mate surfaces employers who have sponsored these roles before, so you're not cold-applying to companies that have never navigated the process for this job type.
Request the O*NET profile from your employer
Ask your hiring manager to pull the O*NET occupation profile for the specific SOC code they plan to use on your LCA. The duties listed there must align with what you'll actually do daily, since USCIS scrutinizes the degree-to-duties connection closely for service-adjacent roles.
Check prevailing wage tiers before negotiating
Use the OFLC Wage Search to look up the prevailing wage for your occupation code and geographic area before salary discussions. Your offer must meet or exceed that figure on the certified LCA, and negotiating below it creates a compliance problem after filing.
Account for cap timing in your start date
If you need a new H-1B cap-subject petition rather than a transfer, the selection rules have changed recently, so confirm the current process with USCIS before accepting an offer with a fixed start date that could conflict with adjudication timelines.
H-1B Visa Customer Experience Representative: Frequently Asked Questions
Does a Customer Experience Representative role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that require at least a bachelor's degree in a specific related field, such as business administration, communications, or psychology. Employers who sponsor H-1B holders in this role typically document that the position involves analytical, strategic, or technical responsibilities beyond general service work, and USCIS evaluates that documentation during adjudication.
What does an employer need to file before sponsoring me for H-1B status in this role?
Your employer files a Labor Condition Application with DOL first, certifying the offered wage meets the prevailing wage for your occupation and location. Once the LCA is certified, the employer files Form I-129 with USCIS. Both filings happen before your H-1B status is approved, and USCIS can issue a Request for Evidence if the specialty occupation basis isn't sufficiently documented.
How long does H-1B status last for a Customer Experience Representative?
USCIS grants H-1B status for up to three years on the initial petition. Your employer can file an extension to reach a six-year maximum. Beyond six years, continued H-1B status typically requires an approved immigrant visa petition or a pending labor certification under PERM. Status doesn't continue indefinitely, so both you and your employer need to plan for the extension timeline proactively.
Can I transfer my H-1B to a new employer in the same role?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a cap-exempt transfer petition with USCIS, without waiting for approval, as long as you're maintaining valid status. The new employer must still file a fresh LCA certified for your new worksite and wage level, and the specialty occupation justification must hold up independently for that employer's version of the role.
Where can I find employers who actively sponsor H-1B visas for Customer Experience Representatives?
Migrate Mate lists employers with verified H-1B LCA filing history, searchable by role and location. This matters for customer experience roles specifically because sponsorship depends on how the employer defines the position. Companies that have filed LCAs for this job type before have already built the specialty occupation argument, which reduces risk for both you and the hiring team during USCIS adjudication.