H-1B Visa Customer Care Coordinator Jobs
H-1B visa jobs for Customer Care Coordinator roles exist at employers who structure the position around degree-level duties in business administration, communications, or a related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering your status for up to three years.
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Get Access To All JobsABOUT ASBURY
Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator - Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.
Does this sound like you?
Apply now!
Responsibilities
- Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys.
- Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
- Contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving our guests.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Maintains detailed customer contact information for all customers.
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.
- Maintains a file of the dealership’s customer satisfaction achievements.
BASIC QUALIFICATIONS
- Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required.
- Ability to multi-task in a fast paced environment.
- Advanced computer & phone skills (Internet, MS Outlook) a must.
- Ability to speak multiple languages is always a plus.
- Must be a minimum of eighteen years of age.
- Must pass pre-employment screens (background and drug test).
PAY AND RECOGNITION
- Weekly pay.
- Paid holidays & paid time off.
- Paid training.
- Stock Awards (select management and front-line team member’s eligible!).
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid Parental Leave.
- Health savings.
- Flex spending accounts (tax free).
- Short-term and Long-term disability plans.
- Life Insurance (Whole Life and Term).
- 401k with company match.
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Professional growth and development opportunities.
ADDITIONAL ADVANTAGES
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive Employee referral program with bonus opportunities.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
ABOUT ASBURY
Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator - Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.
Does this sound like you?
Apply now!
Responsibilities
- Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys.
- Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
- Contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving our guests.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Maintains detailed customer contact information for all customers.
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.
- Maintains a file of the dealership’s customer satisfaction achievements.
BASIC QUALIFICATIONS
- Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required.
- Ability to multi-task in a fast paced environment.
- Advanced computer & phone skills (Internet, MS Outlook) a must.
- Ability to speak multiple languages is always a plus.
- Must be a minimum of eighteen years of age.
- Must pass pre-employment screens (background and drug test).
PAY AND RECOGNITION
- Weekly pay.
- Paid holidays & paid time off.
- Paid training.
- Stock Awards (select management and front-line team member’s eligible!).
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid Parental Leave.
- Health savings.
- Flex spending accounts (tax free).
- Short-term and Long-term disability plans.
- Life Insurance (Whole Life and Term).
- 401k with company match.
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Professional growth and development opportunities.
ADDITIONAL ADVANTAGES
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive Employee referral program with bonus opportunities.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
See all H-1B Visa Customer Care Coordinator Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Care Coordinator
Align your degree to the role
Pull the O*NET profile for Customer Care Coordinator and map your bachelor's degree field directly to its listed knowledge domains. USCIS scrutinizes whether your specific degree supports the specialty occupation claim, so your resume and cover letter must make that connection explicit.
Target employers with LCA-filing history
Search Migrate Mate to identify employers who have filed certified LCAs for customer care or operations roles. Employers with existing filings have already navigated the DOL certification process and are far more likely to sponsor again than first-time filers.
Verify the job description before applying
Ask hiring managers whether the Customer Care Coordinator role requires a bachelor's degree in a specific field as a minimum, not a preference. USCIS will reject an I-129 petition if the posting language treats any bachelor's degree as sufficient for a generalist position.
Confirm each worksite gets its own LCA
If the role involves working across multiple office locations or client sites, each distinct worksite address requires its own certified LCA from DOL. Raise this with your employer before the offer stage so the filing timeline accounts for multiple certifications.
Use the OFLC Wage Search early in negotiations
Look up the prevailing wage for your occupation code and geographic area using the OFLC Wage Search before salary discussions begin. Your employer must pay at least the prevailing wage on the certified LCA, so knowing the floor protects you from an offer that USCIS would flag.
Plan your cap-gap window carefully
If you're on OPT when your employer files your H-1B visa petition, your work authorization can continue through a cap-gap period while USCIS adjudicates. Confirm your OPT end date and petition receipt timing with your employer so there's no gap in your employment authorization.
H-1B Visa Customer Care Coordinator: Frequently Asked Questions
Does a Customer Care Coordinator role qualify as an H-1B specialty occupation?
Not automatically. USCIS requires the position to normally require at least a bachelor's degree in a specific related field, such as business administration, communications, or operations management. Employers who sponsor Customer Care Coordinators typically build the job description around degree-level analytical or account management duties, ensuring the role meets the specialty occupation standard rather than treating the degree as a general preference.
How do I find employers who actively sponsor H-1B visas for Customer Care Coordinator roles?
Browse Migrate Mate to search employers with verified LCA filing history for customer care and operations positions. Focusing on companies that have already certified LCAs for similar roles is more effective than applying broadly, since those employers understand the DOL and USCIS process and have internal teams equipped to manage the petition timeline.
What documents should I prepare before asking an employer to sponsor my H-1B?
Gather your official degree transcripts, any credential evaluations if your degree was earned outside the United States, and a detailed resume that maps your education field directly to the core duties of the Customer Care Coordinator role. USCIS may issue a Request for Evidence if the degree-to-occupation connection isn't clear, so having those materials organized before the offer stage speeds up the employer's attorney review.
How long does H-1B status last for a Customer Care Coordinator?
USCIS grants H-1B status in an initial period of up to three years, which your employer can extend for an additional three years, reaching a six-year maximum under standard rules. Extensions beyond six years are possible only if you have a qualifying green card application pending at a specific stage, so discuss long-term immigration planning with your employer before the six-year limit approaches.
What happens if my Customer Care Coordinator role requires me to work at a client site not listed on the original LCA?
Each worksite address must be covered by its own certified LCA before you begin working there. If your role involves client-site visits or a change in primary work location, your employer must file a new or amended LCA with DOL and may need to file an amended I-129 petition with USCIS. Working at an uncertified location is a compliance violation that can affect your status, so flag any location changes to your employer's immigration contact immediately.