H-1B Visa Customer Service Assistant Jobs
Customer Service Assistant jobs with H-1B visa sponsorship are available at employers who structure the role around degree-level responsibilities in business, communications, or a related field. Sponsors file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering up to three years with possible extensions.
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Get Access To All JobsINTRODUCTION
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
ROLE AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness and desire to advance stores current position in the community through involvement in local activities
- Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
- Flexible enough to manage multiple tasks
- Work effectively under pressure and with distractions
- Demonstrate patience when interacting with the Customer Service associates and customers
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence, and memos [in English]
- Ability to write simple correspondence [in English]
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING
Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
COMPENSATION
Benefits
You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.
INTRODUCTION
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
ROLE AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness and desire to advance stores current position in the community through involvement in local activities
- Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
- Flexible enough to manage multiple tasks
- Work effectively under pressure and with distractions
- Demonstrate patience when interacting with the Customer Service associates and customers
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence, and memos [in English]
- Ability to write simple correspondence [in English]
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING
Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
COMPENSATION
Benefits
You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Service Assistant
Frame your degree for specialty occupation
Pull up the O*NET profile for Customer Service Representative roles and match your bachelor's degree field to the listed knowledge areas. Employers filing an H-1B for this title need evidence that your specific degree directly supports the specialized duties.
Search LCA-verified employers on Migrate Mate
Find companies with a documented history of certifying Labor Condition Applications for customer service roles. Migrate Mate lists employers with verified H-1B LCA filing history, so you're targeting sponsors who have already cleared DOL's prevailing-wage process for this occupation.
Request a worksite-specific LCA from your employer
If the role involves multiple office locations or remote work from a different address than the employer's headquarters, each worksite needs its own certified LCA. Confirm with HR before your start date which site the LCA covers and whether a separate filing is needed.
Benchmark the prevailing wage before negotiating
Use the OFLC Wage Search to look up the Level I through Level IV prevailing wage for your SOC code and work location. Your employer's LCA must certify pay at or above the applicable wage level, so knowing the threshold before you negotiate protects you legally.
Prepare for the specialty occupation RFE early
USCIS frequently issues Requests for Evidence for customer service titles because the degree requirement isn't self-evident. Gather your job description, degree transcripts, and a written explanation from your employer tying specific duties to your field of study before the I-129 is filed.
Align your offer letter with LCA job duties
The duties listed in your offer letter must match what the employer certified on the LCA. Discrepancies between the two documents are a common audit trigger, so ask your employer to reconcile both before you sign and before USCIS receives the petition.
H-1B Visa Customer Service Assistant: Frequently Asked Questions
Does a Customer Service Assistant role qualify as a specialty occupation for H-1B purposes?
Not automatically. A Customer Service Assistant position qualifies as a specialty occupation only when the employer structures it around duties that genuinely require at least a bachelor's degree in a specific related field, such as business administration, communications, or a relevant technical discipline. If the role primarily involves routine service tasks that any background could perform, USCIS is unlikely to approve the petition. Employers who successfully sponsor this title typically document how degree-level analytical or communications skills are essential to the position.
How long does H-1B status last for a Customer Service Assistant job?
H-1B status is initially approved for up to three years and can be extended for an additional three years, reaching a maximum of six years. Beyond six years, extensions are only available if you have an approved I-140 immigrant petition or a pending PERM labor certification that has been filed for at least 365 days. Your employer must file each extension before your current status expires.
What prevailing wage level applies to H-1B Customer Service Assistant positions?
The prevailing wage is determined by your employer's certified Labor Condition Application, which references the SOC code and work location. Use the OFLC Wage Search to look up the applicable wage level before your offer is finalized. Employers certify a Level I, II, III, or IV rate depending on the complexity and experience requirements of the role, and your offered pay must meet or exceed the certified level.
How do I find employers who actively sponsor H-1B visas for customer service roles?
Migrate Mate shows employers with verified H-1B LCA filing history for customer service occupations, letting you focus your applications on companies that have already committed to sponsoring this visa category. Reviewing LCA disclosure data by occupation code and employer name helps you identify which organizations have a track record of clearing DOL's prevailing-wage certification process for similar roles.
What documents should I prepare before an employer files my H-1B petition for a Customer Service Assistant role?
You'll need official transcripts and a copy of your degree certificate, a detailed job description linking your specific duties to your field of study, and evidence that your employer qualifies as a U.S. employer with an ongoing need for specialized services. Because USCIS scrutinizes customer service titles closely, a credential evaluation letter from an accredited evaluator and a letter from your employer explaining why a degree in your discipline is required can significantly reduce the risk of a Request for Evidence.