H-1B Visa Customer Experience Lead Jobs
H-1B visa jobs for Customer Experience Lead roles are available at employers who structure the position around degree-level duties in business, communications, or behavioral science. Sponsors file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering your status for up to three years.
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Get Access To All JobsINTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.
- Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
- Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.
- Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.
- Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.
- Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
- Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.
- Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.
- Measure and report on the effectiveness of enablement investments and the programs conducted.
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
BASIC QUALIFICATIONS
- Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
PREFERRED QUALIFICATIONS
- Demonstrated progressive experience in a software sales, customer success, or enablement role.
- Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
- Experience building relationships with field leaders and their teams.
- Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
- Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures.
- Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation - and can model this behavior for the teams they support.
- Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans.
- Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
- Strong ability to interact and influence effectively with field professionals and management.
- Exceptional written/verbal communication and presentation skills.
- Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
- Ability to thrive in a fast-paced, unpredictable environment.
- Ability to use GitLab.
- Ability to travel if needed for events such as team offsites or training.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- United States Salary Range: $168,000—$285,600 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.
- Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
- Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.
- Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.
- Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.
- Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
- Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.
- Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.
- Measure and report on the effectiveness of enablement investments and the programs conducted.
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
BASIC QUALIFICATIONS
- Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
PREFERRED QUALIFICATIONS
- Demonstrated progressive experience in a software sales, customer success, or enablement role.
- Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
- Experience building relationships with field leaders and their teams.
- Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
- Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures.
- Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation - and can model this behavior for the teams they support.
- Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans.
- Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
- Strong ability to interact and influence effectively with field professionals and management.
- Exceptional written/verbal communication and presentation skills.
- Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
- Ability to thrive in a fast-paced, unpredictable environment.
- Ability to use GitLab.
- Ability to travel if needed for events such as team offsites or training.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- United States Salary Range: $168,000—$285,600 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
See all 99+ H-1B Visa Customer Experience Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Lead Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Experience Lead
Frame your degree for specialty occupation
Pull up your O*NET profile for Customer Experience Lead and map your bachelor's degree field directly to the analytical, research, or behavioral-science duties listed. USCIS scrutinizes whether the degree requirement is specific, so your resume and cover letter should make that connection explicit.
Target employers with LCA filing history
Use Migrate Mate to search Customer Experience Lead roles at companies with verified H-1B visa LCA filing history, filtered by city. Employers who have filed certified LCAs for this title before understand the process and are far less likely to withdraw offers mid-sponsorship.
Verify prevailing wage before negotiating
Run your target city and job title through the OFLC Wage Search before entering salary discussions. Your employer's LCA must certify wages at or above the prevailing wage for your worksite, so knowing Level I through Level IV thresholds lets you negotiate from a realistic baseline.
Confirm each worksite gets its own LCA
If your Customer Experience Lead role involves managing teams across multiple offices, each physical worksite requires its own certified LCA. Raise this with your employer before the offer is finalized so the filing timeline accounts for every location from the start.
Document cross-functional scope during hiring
USCIS expects Customer Experience Lead petitions to show degree-level complexity, not supervisory headcount. During interviews, ask hiring managers to describe the analytical, strategic, or research components of the role and request that those duties appear explicitly in your offer letter.
Plan your timeline around cap-subject filing
H-1B is subject to an annual cap and the selection rules have changed recently, so confirm your start date with your employer against the current USCIS filing calendar. Status is granted for up to three years and can extend to a six-year maximum, so factor that window into your career planning from day one.
H-1B Visa Customer Experience Lead: Frequently Asked Questions
Does a Customer Experience Lead role qualify as an H-1B specialty occupation?
It depends on how the employer structures the position. When the role centers on behavioral analytics, journey mapping research, or strategic program design and requires a bachelor's degree in business, communications, psychology, or a related field, USCIS will generally accept it as a specialty occupation. Roles framed primarily around team supervision or service scripting, without a specific degree requirement, are less likely to qualify. Employers sponsoring this title typically build job descriptions around the degree-level analytical duties to meet USCIS standards.
How do I find employers who sponsor H-1B visas for Customer Experience Lead positions?
Migrate Mate lists Customer Experience Lead openings at employers with verified H-1B LCA filing history, searchable by location and role type. Focusing on companies that have already certified LCAs for this job title reduces the risk of an employer backing out after learning the sponsorship requirements mid-process.
What documents should I prepare before applying for H-1B-sponsored Customer Experience Lead jobs?
Gather your degree transcripts, a credential evaluation if your degree is from outside the U.S., and a portfolio showing strategic or analytical CX work such as journey maps, research reports, or program outcomes data. USCIS will want evidence that your academic background directly supports the specialized duties in the role, so organizing that documentation before interviews saves time once an offer comes in.
How long does H-1B status last for a Customer Experience Lead?
USCIS grants H-1B status for up to three years on the initial petition. Your employer can file an extension that takes your total stay to a six-year maximum. Beyond six years, continued H-1B extensions are possible only if an employment-based green card petition is already in progress, so discussing long-term sponsorship plans with your employer early matters.
What is a Labor Condition Application and why does it affect my job search?
An LCA is a DOL certification your employer must obtain before USCIS will accept the H-1B petition. It certifies that your wages meet the prevailing wage for your specific worksite and that hiring you won't displace U.S. workers. The LCA must name your work location, so if you'll work at multiple offices, each site needs a separate certified LCA. Knowing this helps you ask the right questions during the offer stage and avoid delays caused by an employer who hasn't filed for all your worksites.