H-1B Visa Vice President of Customer Experience Jobs
Vice President of Customer Experience roles typically qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in business, marketing, psychology, or a directly related field. Sponsoring employers file a certified LCA and I-129 petition before you can start, with status granted for up to three years and extendable to six.
Find H-1B Visa Vice President of Customer Experience JobsOverview
Showing 5 of 13+ Vice President of Customer Experience jobs
See all Vice President of Customer Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Vice President of Customer Experience roles.
Get Access To All JobsDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The VP, CDx Services and Customer Experience is the senior leader responsible for Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers, as well as site leadership across Rochester, Houston and the Bay Area. Reporting to the SVP & President, CRMDx, this leader is accountable for safe, compliant, reliable and scalable service delivery. The role establishes an integrated multi-site operating strategy, owns operating budgets and workforce plans, strengthens site leadership and business continuity, and drives continuous improvement in quality, customer experience, productivity and employee engagement.
Key responsibilities:
- Provide executive leadership for diagnostic service operations and customer experience across Rochester, Houston and the Bay Area, including site strategy, operating rhythm, workforce planning, facilities/site stewardship, employee safety and business continuity.
- Lead Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers as an integrated service-operations portfolio, with clear accountability for service levels, patient/customer experience, quality, capacity, cost and operational performance.
- Lead business model transformation by leveraging automation and AI-enabled capabilities to redesign work, improve decision-making and unlock scalable growth.
- Establish and execute multi-site strategy, annual operating plans, budgets, forecasts, productivity goals, capital/investment priorities and performance metrics aligned to CDx objectives.
- Drive operational excellence and continuous improvement using data, Lean/VIP principles and disciplined problem solving; standardize scalable processes while preserving appropriate site and customer flexibility.
- Ensure strong quality-system execution and compliance with applicable company policies, procedures and regulatory requirements; partner closely with Quality, Medical Safety, Regulatory and other functional leaders to protect patient safety and service quality.
- Build an end-to-end operating model that improves the patient, customer and field experience across enrollment, support, monitoring, clinical service delivery and issue resolution.
- Own capacity and workforce strategies for high-volume and 24/7 service environments, balancing service, quality, employee experience, productivity and growth requirements.
- Partner with Marketing, Commercial, R&D, IT/Digital, Finance, HR and other functions to translate business strategy and customer insights into operational priorities and scalable capabilities.
- Develop organizational capability through talent management, succession planning, leadership development and effective change leadership; foster an inclusive, high-performance culture across sites and teams.
- Serve as the senior site leader across the three locations, creating alignment, visible leadership and consistent operating expectations while strengthening local engagement and community.
- Anticipate operational risk, establish appropriate controls and escalation mechanisms, and ensure resilient continuity plans for critical patient- and customer-facing services.
- Keep Boston Scientific values, patient safety and customer needs at the forefront of decision-making and action.
Required qualifications:
- Bachelor's degree.
- Minimum of 10 years of progressive leadership experience across complex operations, service operations, healthcare operations, quality, or related functions.
- Demonstrated experience leading large, multi-site and/or 24/7 operations with significant people, service, quality and financial accountability.
- Demonstrated success leading cross-functional teams, strategic planning, organizational change and continuous improvement in a regulated environment.
- Strong business and financial acumen, including budgeting, forecasting, workforce/capacity planning and investment prioritization.
- Ability to make consequential decisions, influence executive stakeholders and translate enterprise strategy into measurable operating goals.
Preferred qualifications:
- Working knowledge of automation, artificial intelligence and emerging digital capabilities, including their application to business model transformation, operational scalability and customer experience.
- Advanced degree in business, engineering, healthcare administration or a related field.
- Previous experience in the medical device, diagnostics, healthcare services or other highly regulated industry.
- Experience leading customer/patient service operations, clinical operations, monitoring centers or other technology-enabled service environments.
- Working knowledge of FDA-regulated quality systems and relevant compliance frameworks.
- Lean business/VIP or comparable operational excellence experience.
- Demonstrated track record of developing talent, strengthening organizational effectiveness and building an inclusive, high-performance culture.
Requisition ID: 637327
Minimum Salary: $225900
Maximum Salary: $429200
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The VP, CDx Services and Customer Experience is the senior leader responsible for Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers, as well as site leadership across Rochester, Houston and the Bay Area. Reporting to the SVP & President, CRMDx, this leader is accountable for safe, compliant, reliable and scalable service delivery. The role establishes an integrated multi-site operating strategy, owns operating budgets and workforce plans, strengthens site leadership and business continuity, and drives continuous improvement in quality, customer experience, productivity and employee engagement.
Key responsibilities:
- Provide executive leadership for diagnostic service operations and customer experience across Rochester, Houston and the Bay Area, including site strategy, operating rhythm, workforce planning, facilities/site stewardship, employee safety and business continuity.
- Lead Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers as an integrated service-operations portfolio, with clear accountability for service levels, patient/customer experience, quality, capacity, cost and operational performance.
- Lead business model transformation by leveraging automation and AI-enabled capabilities to redesign work, improve decision-making and unlock scalable growth.
- Establish and execute multi-site strategy, annual operating plans, budgets, forecasts, productivity goals, capital/investment priorities and performance metrics aligned to CDx objectives.
- Drive operational excellence and continuous improvement using data, Lean/VIP principles and disciplined problem solving; standardize scalable processes while preserving appropriate site and customer flexibility.
- Ensure strong quality-system execution and compliance with applicable company policies, procedures and regulatory requirements; partner closely with Quality, Medical Safety, Regulatory and other functional leaders to protect patient safety and service quality.
- Build an end-to-end operating model that improves the patient, customer and field experience across enrollment, support, monitoring, clinical service delivery and issue resolution.
- Own capacity and workforce strategies for high-volume and 24/7 service environments, balancing service, quality, employee experience, productivity and growth requirements.
- Partner with Marketing, Commercial, R&D, IT/Digital, Finance, HR and other functions to translate business strategy and customer insights into operational priorities and scalable capabilities.
- Develop organizational capability through talent management, succession planning, leadership development and effective change leadership; foster an inclusive, high-performance culture across sites and teams.
- Serve as the senior site leader across the three locations, creating alignment, visible leadership and consistent operating expectations while strengthening local engagement and community.
- Anticipate operational risk, establish appropriate controls and escalation mechanisms, and ensure resilient continuity plans for critical patient- and customer-facing services.
- Keep Boston Scientific values, patient safety and customer needs at the forefront of decision-making and action.
Required qualifications:
- Bachelor's degree.
- Minimum of 10 years of progressive leadership experience across complex operations, service operations, healthcare operations, quality, or related functions.
- Demonstrated experience leading large, multi-site and/or 24/7 operations with significant people, service, quality and financial accountability.
- Demonstrated success leading cross-functional teams, strategic planning, organizational change and continuous improvement in a regulated environment.
- Strong business and financial acumen, including budgeting, forecasting, workforce/capacity planning and investment prioritization.
- Ability to make consequential decisions, influence executive stakeholders and translate enterprise strategy into measurable operating goals.
Preferred qualifications:
- Working knowledge of automation, artificial intelligence and emerging digital capabilities, including their application to business model transformation, operational scalability and customer experience.
- Advanced degree in business, engineering, healthcare administration or a related field.
- Previous experience in the medical device, diagnostics, healthcare services or other highly regulated industry.
- Experience leading customer/patient service operations, clinical operations, monitoring centers or other technology-enabled service environments.
- Working knowledge of FDA-regulated quality systems and relevant compliance frameworks.
- Lean business/VIP or comparable operational excellence experience.
- Demonstrated track record of developing talent, strengthening organizational effectiveness and building an inclusive, high-performance culture.
Requisition ID: 637327
Minimum Salary: $225900
Maximum Salary: $429200
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
See all H-1B Visa Vice President of Customer Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Vice President of Customer Experience Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Vice President of Customer Experience
Frame your credentials around specialty occupation
Pull the O*NET profile for Customer Experience or General Operations Managers and map your degree directly to the listed knowledge requirements. USCIS scrutinizes VP-level roles where a specific field of study isn't obvious, so your resume and cover letter need to show that connection explicitly.
Verify the LCA wage tier before negotiating
Run your target city and SOC code through the OFLC Wage Search before salary talks begin. VP of Customer Experience roles often land at Wage Level III or IV, and your offer must meet or exceed the prevailing wage DOL certifies on your LCA, not just market averages.
Target companies with dedicated immigration infrastructure
Search Migrate Mate to find employers with verified H-1B LCA filing history for senior customer experience and operations roles. Companies that file regularly already have immigration counsel, internal HR workflows, and familiarity with the I-129 process, cutting your time-to-start significantly.
Confirm each worksite requires its own LCA
If your role involves overseeing teams across multiple offices or requires regular presence at client sites, each distinct worksite needs its own certified LCA posted there. Flag this early with your prospective employer, as multi-site filings add time and complexity to the sponsorship process.
Use the 60-day grace period strategically between roles
If you're transitioning from one VP role to another, your 60-day grace period after separation gives you a narrow window to secure a new I-129 filing. Portability under AC21 may let you change employers mid-petition if you're more than 180 days into an approved status.
Align your petition narrative with executive-level duties
USCIS RFEs on senior customer experience roles often challenge whether the position truly requires a specific bachelor's degree rather than general business acumen. Work with your employer's immigration attorney to document P&L responsibilities, strategic program design, and cross-functional leadership that anchor the specialty occupation argument.
H-1B Visa Vice President of Customer Experience: Frequently Asked Questions
Does a Vice President of Customer Experience role qualify as an H-1B specialty occupation?
Yes, when the position requires at least a bachelor's degree in a directly related field such as business administration, marketing, psychology, or organizational management. The key is that the degree requirement must be tied to the specific duties of the role. Employers who sponsor at this level typically document that the VP responsibilities, including strategic program design, data-driven decision-making, and executive leadership, demand that precise academic background.
How do I find employers who actively sponsor H-1B visas for VP of Customer Experience positions?
Search Migrate Mate to browse employers with verified H-1B LCA filing history for senior customer experience and operations roles. Companies that have filed for similar positions before already understand the sponsorship process, have immigration counsel in place, and are more likely to move quickly through the I-129 petition filing once you receive an offer.
What happens to my H-1B status if the VP role is restructured or eliminated?
Your H-1B status is tied to the specific employer and role approved in your I-129 petition. If the position is eliminated, you have a 60-day grace period to find a new sponsoring employer and begin a new petition. If you're more than 180 days into an approved petition, AC21 portability may allow you to transfer to a same or similar occupation without losing your priority date.
Can my employer include travel or multi-office oversight in my H-1B petition?
Yes, but each physical worksite where you'll work for more than a few days requires its own certified LCA posted at that location. For a VP role overseeing regional teams or traveling to client sites regularly, your employer needs to plan for amended or additional LCA filings. Failing to cover worksites not listed in the original LCA is a compliance violation DOL takes seriously.
Does H-1B status allow me to pursue a green card while working as a VP of Customer Experience?
Yes. H-1B is a dual-intent visa, meaning you can hold H-1B status and pursue permanent residence simultaneously without jeopardizing your nonimmigrant visa. At the VP level, you may qualify for EB-1C multinational manager or executive classification if your company has a qualifying relationship with a foreign entity, or pursue PERM labor certification under EB-2 or EB-3 if that path fits your background better.