H-1B Visa Service Advisor Jobs
Service Advisor roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in automotive technology, business, or a related field. Dealerships and fleet service companies file H-1B petitions through the annual cap, making early employer outreach and LCA timing critical for candidates in this field.
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Serve as a key point of contact within the Branch & Concierge Services team, providing high-touch support by processing FA requests, resolving inquiries, and addressing service needs with professionalism and efficiency. Maintain strong, ongoing relationships with FAs and internal partners, acting as a trusted liaison between branches and operational units.
Job Description
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week in our Memphis, TN corporate office.
- The regular hours/schedule for this role (after training) will be Monday-Friday from 10am-7pm CST.
- During the training period (first few months) the hours/schedule will be Monday-Friday from 8am-5pm CST.
Responsibilities:
- Provide advanced product/service information and respond to complex customer questions about the product/service.
- Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
- Make calls (by telephone or video call) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills:
- Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance.
- Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance.
- Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance.
- Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.
- Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers.
- Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance.
- Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
- Works with guidance (but not constant supervision) to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
- Works with guidance (but not constant supervision) to quickly and effectively establish trust within the buying centers in the client’s organization.
- Works with guidance (but not constant supervision) to accurately identify and understand the key buying influences pertaining to an opportunity.
- Works with guidance (but not constant supervision) to acknowledge and ask questions to understand the circumstances surrounding client indifference.
- Works with guidance (but not constant supervision) to articulate why a client does or does not want a change based on their business objectives and challenges.
Licenses/Certifications
- SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.
- Series 7 License required, or ability to obtain within six (6) months.
- Series 63 (or 66) License required, or ability to obtain within six (6) months.
Education
High School (HS) - Completed (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
s63 - Uniform Securities Agent State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job Description Summary
Serve as a key point of contact within the Branch & Concierge Services team, providing high-touch support by processing FA requests, resolving inquiries, and addressing service needs with professionalism and efficiency. Maintain strong, ongoing relationships with FAs and internal partners, acting as a trusted liaison between branches and operational units.
Job Description
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week in our Memphis, TN corporate office.
- The regular hours/schedule for this role (after training) will be Monday-Friday from 10am-7pm CST.
- During the training period (first few months) the hours/schedule will be Monday-Friday from 8am-5pm CST.
Responsibilities:
- Provide advanced product/service information and respond to complex customer questions about the product/service.
- Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
- Make calls (by telephone or video call) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills:
- Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance.
- Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance.
- Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance.
- Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.
- Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers.
- Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance.
- Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
- Works with guidance (but not constant supervision) to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
- Works with guidance (but not constant supervision) to quickly and effectively establish trust within the buying centers in the client’s organization.
- Works with guidance (but not constant supervision) to accurately identify and understand the key buying influences pertaining to an opportunity.
- Works with guidance (but not constant supervision) to acknowledge and ask questions to understand the circumstances surrounding client indifference.
- Works with guidance (but not constant supervision) to articulate why a client does or does not want a change based on their business objectives and challenges.
Licenses/Certifications
- SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.
- Series 7 License required, or ability to obtain within six (6) months.
- Series 63 (or 66) License required, or ability to obtain within six (6) months.
Education
High School (HS) - Completed (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
s63 - Uniform Securities Agent State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
See all 209+ H-1B Visa Service Advisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Service Advisor Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Service Advisor
Verify your degree meets specialty occupation standards
USCIS requires a direct connection between your bachelor's degree field and the Service Advisor role. Degrees in automotive technology, business administration, or mechanical engineering support the specialty occupation argument better than unrelated fields.
Search LCA filings for automotive service employers
Use the OFLC Wage Search to find dealerships and fleet operators that have filed Labor Condition Applications for Service Advisor roles. This confirms an employer has sponsored similar positions before, not just that they're open to it.
Check the O*NET profile before your interview
The O*NET occupation profile for Service Advisors lists the knowledge, skills, and tasks USCIS reviewers reference when evaluating specialty occupation petitions. Align your resume and interview answers to that language to strengthen your employer's filing.
Use Migrate Mate to filter H-1B sponsoring employers
Search Service Advisor roles on Migrate Mate to see which employers have verified H-1B filing history for this job title. That LCA data lets you prioritize outreach to companies already set up to sponsor, cutting months off your job search.
Ask employers about LCA timing before accepting offers
Your employer must file the LCA with DOL and receive certification before submitting the H-1B petition to USCIS. Confirm whether the hiring manager understands this sequence so the offer letter timeline doesn't conflict with the April 1 filing window.
Document OEM certifications as part of your petition package
Manufacturer certifications from brands like Ford, Toyota, or BMW reinforce the specialized nature of the role and support your employer's specialty occupation argument to USCIS. Include them alongside your degree transcripts when the petition is assembled.
H-1B Visa Service Advisor: Frequently Asked Questions
Does a Service Advisor role qualify for H-1B sponsorship?
It can, but the employer must demonstrate the position requires at least a bachelor's degree in a specific field, which is the specialty occupation standard. Service Advisor roles at dealerships with formal technical advisory responsibilities are stronger candidates than general customer service positions. Your employer's job description needs to reflect degree-level requirements, not just industry experience.
How do I find dealerships or fleet companies that sponsor H-1B visas?
Search Migrate Mate to see Service Advisor roles filtered by employers with verified H-1B filing history. You can also run the employer's name through the OFLC Wage Search to check whether they've filed Labor Condition Applications for comparable positions. Employers who have done it before have the internal process in place and are far less likely to back out during filing.
What documents should I prepare before approaching an employer about H-1B sponsorship?
Have your degree transcripts, a credential evaluation if your degree is from outside the U.S., and any OEM or manufacturer certifications ready before the conversation. Employers want to see that your qualifications clearly support the specialty occupation argument before committing to the filing cost. A one-page summary of how your degree connects to the technical advisory functions of the role helps frame that conversation.
Can my employer start the H-1B process before my current work authorization expires?
Yes, and timing is critical. H-1B petitions for cap-subject employers must be submitted in April for an October 1 start date. If your current authorization, such as OPT, expires before October 1, cap-gap rules may bridge the gap if you're on F-1 status and your petition is filed on time. Confirm your specific authorization end date with your DSO or an immigration attorney early in the offer process.
Is E-Verify enrollment required for my H-1B employer?
E-Verify is federally required for certain employers, including federal contractors and employers in states with mandatory enrollment laws. For H-1B sponsorship specifically, USCIS doesn't require E-Verify enrollment as a condition of filing, but employers who are enrolled must use it to verify your work authorization once you start. Ask the HR contact whether the dealership or service company is enrolled before your start date.