H-1B Visa Head Of Customer Success Jobs
Head of Customer Success roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in business, management, or a related field. Employers in SaaS, enterprise software, and tech services sponsor this title regularly, with LCA filings under SOC codes tied to management and business operations occupations.
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Get Access To All JobsINTRODUCTION
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.
ROLE AND RESPONSIBILITIES
As Nuvolo's Head of Customer Success, you will lead Nuvolo’s Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attained by our platform capabilities.
What you will do:
Customer Retention & Growth:
- Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy
- Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability
- Develop and execute a scalable customer success strategy that ensures customers realize maximum value
- Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities
- Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals
- Execute an industry-leading customer health scoring framework to predict risks and opportunities
- Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized
Leadership & Team Development:
- Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers
- Define career paths and develop talent through training, coaching, and performance management
- Foster a customer-first culture that aligns with key business objectives
Customer Journey & Advocacy:
- Optimize the customer journey from onboarding to renewal and expansion
- Build cross-functional relationships within Nuvolo to create a unified customer experience
- Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers.
- Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo’s brand in the industry.
Cross-Functional Collaboration:
- Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies
- Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap
- Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs
- Align with Support and Professional Services to ensure a seamless post-sales experience
- Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations
Data, Technology & Process Optimization:
- Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts
- Evolve metrics and KPIs that showcase growth opportunities and engagement success
- Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion
- Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use
- Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness
BASIC QUALIFICATIONS
- 10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams
- Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively
- Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time
- Technical knowledge of complex systems
- Previous experience directing and maximizing the benefits of collaborating with global teams
- Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement
- You are a strong collaborator, communicator and work well cross-functionally
- You have strong organizational skills and pursue measuring the impact of you and your team’s performance
COMPENSATION
- Annual Base Salary Range or Hourly Base Pay Range: $143,513.33 - $231,200.00
- Compensation Type: Salary
- Incentive Eligible: Yes
- Sales Commission Eligible: No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
INTRODUCTION
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.
ROLE AND RESPONSIBILITIES
As Nuvolo's Head of Customer Success, you will lead Nuvolo’s Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attained by our platform capabilities.
What you will do:
Customer Retention & Growth:
- Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy
- Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability
- Develop and execute a scalable customer success strategy that ensures customers realize maximum value
- Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities
- Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals
- Execute an industry-leading customer health scoring framework to predict risks and opportunities
- Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized
Leadership & Team Development:
- Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers
- Define career paths and develop talent through training, coaching, and performance management
- Foster a customer-first culture that aligns with key business objectives
Customer Journey & Advocacy:
- Optimize the customer journey from onboarding to renewal and expansion
- Build cross-functional relationships within Nuvolo to create a unified customer experience
- Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers.
- Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo’s brand in the industry.
Cross-Functional Collaboration:
- Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies
- Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap
- Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs
- Align with Support and Professional Services to ensure a seamless post-sales experience
- Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations
Data, Technology & Process Optimization:
- Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts
- Evolve metrics and KPIs that showcase growth opportunities and engagement success
- Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion
- Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use
- Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness
BASIC QUALIFICATIONS
- 10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams
- Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively
- Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time
- Technical knowledge of complex systems
- Previous experience directing and maximizing the benefits of collaborating with global teams
- Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement
- You are a strong collaborator, communicator and work well cross-functionally
- You have strong organizational skills and pursue measuring the impact of you and your team’s performance
COMPENSATION
- Annual Base Salary Range or Hourly Base Pay Range: $143,513.33 - $231,200.00
- Compensation Type: Salary
- Incentive Eligible: Yes
- Sales Commission Eligible: No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
See all H-1B Visa Head Of Customer Success Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Head Of Customer Success
Map your degree to the SOC code
Head of Customer Success petitions are filed under management or business operations SOC codes. Pull the O*NET profile for your target title and confirm your degree field aligns directly, since a mismatch is a common RFE trigger for this role.
Target SaaS and enterprise software employers
H-1B sponsorship for Customer Success leadership concentrates in SaaS, cloud infrastructure, and enterprise software companies. Search DOL LCA disclosure data by occupation code to identify which employers file regularly for this title before applying.
Use Migrate Mate to filter verified sponsors
Filter by H-1B LCA filing history on Migrate Mate to surface employers who have sponsored Head of Customer Success or equivalent senior CS roles. This cuts out companies that list the title but have no sponsorship track record.
Verify prevailing wage before negotiating your offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and SOC code. Run the OFLC Wage Search before salary discussions so you know the Level III or IV wage floor the employer is legally bound to meet.
Request a cap-exempt filing path if eligible
If you're moving from a university, nonprofit research institution, or government research entity, your new employer may be able to file a cap-exempt H-1B petition. This bypasses the annual lottery entirely, which matters for senior CS hires that can't wait a full lottery cycle.
Document your team leadership for the specialty occupation test
USCIS scrutinizes whether Head of Customer Success is a true specialty occupation. Your petition should include an org chart, evidence you supervise specialized staff, and job descriptions showing the role requires degree-level expertise, not general management skills.
H-1B Visa Head Of Customer Success: Frequently Asked Questions
Does a Head of Customer Success role qualify for H-1B sponsorship?
Yes, provided the employer can demonstrate the role requires at least a bachelor's degree in a specific field such as business, management, computer science, or a related discipline. USCIS evaluates whether the position is a specialty occupation, so the job description must show the work is theoretical or technical in nature, not general supervisory or administrative.
Which industries sponsor H-1B visas for Customer Success leadership roles?
SaaS companies, enterprise software vendors, cloud services providers, and fintech firms file the largest volume of H-1B LCAs for Customer Success leadership titles. These employers have established immigration programs and regularly sponsor at the Head, VP, and Director level. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
Can my employer file an H-1B petition for me if I'm currently on OPT?
Yes. If you're on OPT and your employer files an H-1B petition during the annual registration window in March, you're eligible for the cap-gap provision, which automatically extends your OPT work authorization through September 30 if your OPT expires before the October 1 H-1B start date. Your employer must file before your OPT end date for cap-gap to apply.
What documentation does my employer need to sponsor me for this role?
Your employer must file a Labor Condition Application with the DOL certifying the role meets prevailing wage requirements for your work location and SOC code. They then file Form I-129 with USCIS along with a support letter, your educational credentials, and evidence that the Head of Customer Success position qualifies as a specialty occupation, including the job description and organizational structure.
How does the H-1B lottery affect my job search timeline for this role?
The annual H-1B registration window opens in March, with selections made shortly after. If selected, your petition is filed and the earliest start date is October 1. Employers who want you in the role sooner may consider filing under a cap-exempt category if they qualify, or timing the offer to align with the lottery cycle so there's no gap in your authorization.