H-1B Visa Head Of Customer Success Jobs
Head of Customer Success roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in business, management, or a related field. Employers in SaaS, enterprise software, and tech services sponsor this title regularly, with LCA filings under SOC codes tied to management and business operations occupations.
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Get Access To All JobsLocation
San Francisco
Employment Type
Full time
Department
Go to Market
Compensation
- $264.8K – $300K • Offers Equity • OTE 80/20
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As the Head of Customer Success, Mid-Market - Americas, you will own the strategy, execution, and outcomes of Harvey's mid-market customer success motion across the United States, Canada, and Latin America. You will lead a team of Mid-Market CSMs and CS Leaders, driving value realization for Harvey's largest and most strategic accounts — top law firms and enterprise legal departments — and ensuring they derive maximum, measurable ROI from our AI platform. This is a senior leadership role that reports directly to the VP of Customer Success and requires a builder's mindset: you will define the playbooks, scale the team, and set the standard for what world-class customer success looks like at Harvey across the Americas.
What You'll Do
- Strategic Leadership: Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to Harvey's revenue and retention goals.
- Team Building & Development: Recruit, coach, and develop a high-performing team of Mid-Market CSMs and CS Leaders. Foster a culture of accountability, empathy, and excellence. Set clear expectations, run effective operating cadences, and manage performance with rigor.
- Customer Outcomes & Retention: Own net revenue retention, adoption, and renewal targets for the Americas Mid-Market book of business. Partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
- Operational Excellence: Build and refine scalable CS processes — onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks — that enable the team to manage a growing portfolio of Mid-Market accounts.
- Cross-Functional Partnership: Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing. Translate customer feedback into actionable insights that shape the product roadmap and go-to-market strategy.
- Executive Engagement: Personally engage with C-suite stakeholders at Harvey's larger Mid-Market accounts — General Counsels, Chief Knowledge Officers, Managing Partners — to build lasting executive relationships and drive strategic alignment.
What You Have
- 10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
- Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale.
- Deep experience building and leading teams of 10+ across multiple segments (MM, SMB, ENT) and geographies (US, Canada, LATAM).
- Strong executive presence and the ability to engage confidently with C-suite legal and business stakeholders.
- Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
- Familiarity with AI/LLM technology and comfort evangelizing emerging technology to skeptical, risk-averse audiences.
- Analytical rigor — you lead with data, build dashboards, and use metrics (adoption rates, health scores, utilization, ARR growth) to drive decisions.
- Results-driven with the ability to ruthlessly prioritize competing demands across a large, complex book of business.
- A builder's mentality — you thrive in fast-paced, ambiguous environments and are energized by creating structure where none exists.
Compensation
$264,800 - $300,000 USD OTE 80/20
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location
San Francisco
Employment Type
Full time
Department
Go to Market
Compensation
- $264.8K – $300K • Offers Equity • OTE 80/20
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As the Head of Customer Success, Mid-Market - Americas, you will own the strategy, execution, and outcomes of Harvey's mid-market customer success motion across the United States, Canada, and Latin America. You will lead a team of Mid-Market CSMs and CS Leaders, driving value realization for Harvey's largest and most strategic accounts — top law firms and enterprise legal departments — and ensuring they derive maximum, measurable ROI from our AI platform. This is a senior leadership role that reports directly to the VP of Customer Success and requires a builder's mindset: you will define the playbooks, scale the team, and set the standard for what world-class customer success looks like at Harvey across the Americas.
What You'll Do
- Strategic Leadership: Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to Harvey's revenue and retention goals.
- Team Building & Development: Recruit, coach, and develop a high-performing team of Mid-Market CSMs and CS Leaders. Foster a culture of accountability, empathy, and excellence. Set clear expectations, run effective operating cadences, and manage performance with rigor.
- Customer Outcomes & Retention: Own net revenue retention, adoption, and renewal targets for the Americas Mid-Market book of business. Partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
- Operational Excellence: Build and refine scalable CS processes — onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks — that enable the team to manage a growing portfolio of Mid-Market accounts.
- Cross-Functional Partnership: Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing. Translate customer feedback into actionable insights that shape the product roadmap and go-to-market strategy.
- Executive Engagement: Personally engage with C-suite stakeholders at Harvey's larger Mid-Market accounts — General Counsels, Chief Knowledge Officers, Managing Partners — to build lasting executive relationships and drive strategic alignment.
What You Have
- 10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
- Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale.
- Deep experience building and leading teams of 10+ across multiple segments (MM, SMB, ENT) and geographies (US, Canada, LATAM).
- Strong executive presence and the ability to engage confidently with C-suite legal and business stakeholders.
- Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
- Familiarity with AI/LLM technology and comfort evangelizing emerging technology to skeptical, risk-averse audiences.
- Analytical rigor — you lead with data, build dashboards, and use metrics (adoption rates, health scores, utilization, ARR growth) to drive decisions.
- Results-driven with the ability to ruthlessly prioritize competing demands across a large, complex book of business.
- A builder's mentality — you thrive in fast-paced, ambiguous environments and are energized by creating structure where none exists.
Compensation
$264,800 - $300,000 USD OTE 80/20
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
See all H-1B Visa Head Of Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Head Of Customer Success Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Head Of Customer Success
Map your degree to the SOC code
Head of Customer Success petitions are filed under management or business operations SOC codes. Pull the O*NET profile for your target title and confirm your degree field aligns directly, since a mismatch is a common RFE trigger for this role.
Target SaaS and enterprise software employers
H-1B sponsorship for Customer Success leadership concentrates in SaaS, cloud infrastructure, and enterprise software companies. Search DOL LCA disclosure data by occupation code to identify which employers file regularly for this title before applying.
Use Migrate Mate to filter verified sponsors
Filter by H-1B LCA filing history on Migrate Mate to surface employers who have sponsored Head of Customer Success or equivalent senior CS roles. This cuts out companies that list the title but have no sponsorship track record.
Verify prevailing wage before negotiating your offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and SOC code. Run the OFLC Wage Search before salary discussions so you know the Level III or IV wage floor the employer is legally bound to meet.
Request a cap-exempt filing path if eligible
If you're moving from a university, nonprofit research institution, or government research entity, your new employer may be able to file a cap-exempt H-1B petition. This bypasses the annual lottery entirely, which matters for senior CS hires that can't wait a full lottery cycle.
Document your team leadership for the specialty occupation test
USCIS scrutinizes whether Head of Customer Success is a true specialty occupation. Your petition should include an org chart, evidence you supervise specialized staff, and job descriptions showing the role requires degree-level expertise, not general management skills.
H-1B Visa Head Of Customer Success: Frequently Asked Questions
Does a Head of Customer Success role qualify for H-1B sponsorship?
Yes, provided the employer can demonstrate the role requires at least a bachelor's degree in a specific field such as business, management, computer science, or a related discipline. USCIS evaluates whether the position is a specialty occupation, so the job description must show the work is theoretical or technical in nature, not general supervisory or administrative.
Which industries sponsor H-1B visas for Customer Success leadership roles?
SaaS companies, enterprise software vendors, cloud services providers, and fintech firms file the largest volume of H-1B LCAs for Customer Success leadership titles. These employers have established immigration programs and regularly sponsor at the Head, VP, and Director level. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
Can my employer file an H-1B petition for me if I'm currently on OPT?
Yes. If you're on OPT and your employer files an H-1B petition during the annual registration window in March, you're eligible for the cap-gap provision, which automatically extends your OPT work authorization through September 30 if your OPT expires before the October 1 H-1B start date. Your employer must file before your OPT end date for cap-gap to apply.
What documentation does my employer need to sponsor me for this role?
Your employer must file a Labor Condition Application with the DOL certifying the role meets prevailing wage requirements for your work location and SOC code. They then file Form I-129 with USCIS along with a support letter, your educational credentials, and evidence that the Head of Customer Success position qualifies as a specialty occupation, including the job description and organizational structure.
How does the H-1B lottery affect my job search timeline for this role?
The annual H-1B registration window opens in March, with selections made shortly after. If selected, your petition is filed and the earliest start date is October 1. Employers who want you in the role sooner may consider filing under a cap-exempt category if they qualify, or timing the offer to align with the lottery cycle so there's no gap in your authorization.