H-1B Visa Client Services Consultant Jobs
Client Services Consultant roles qualify for H-1B sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers in financial services, enterprise software, and consulting firms regularly file H-1B petitions for this title, with the 85,000-slot annual cap and October 1 start date shaping your hiring timeline.
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Get Access To All JobsINTRODUCTION
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
THE ROLE
At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
- Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
- Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
- Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
- Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.
MINIMUM QUALIFICATIONS
- 1+ years of experience in a client-facing, technical, professional services or closely related role
- Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
PREFERRED QUALIFICATIONS
- Technical experience including Javascript, HTML, XML
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
- Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
- Ability to understand, synthesize, and translate between business problems and technical concepts
COMPENSATION
- The annual base salary range for this position is $60,000-$89,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
INTRODUCTION
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
THE ROLE
At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
- Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
- Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
- Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
- Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.
MINIMUM QUALIFICATIONS
- 1+ years of experience in a client-facing, technical, professional services or closely related role
- Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
PREFERRED QUALIFICATIONS
- Technical experience including Javascript, HTML, XML
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
- Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
- Ability to understand, synthesize, and translate between business problems and technical concepts
COMPENSATION
- The annual base salary range for this position is $60,000-$89,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Client Services Consultant
Verify your degree supports specialty occupation
Client services roles get RFEs when the degree field doesn't clearly connect to the job duties. Pull the O*NET profile for this occupation and match your transcript's field of study to the listed knowledge areas before applying.
Target employers with LCA filing history
Search Migrate Mate to filter Client Services Consultant roles by employers who have filed Labor Condition Applications for this title, so you're applying to companies with an active H-1B sponsorship track record rather than guessing.
Request a prevailing wage check before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your metro area and experience level. Run the OFLC Wage Search for SOC code 13-1161 before you enter offer negotiations so you know the floor.
Document client-facing scope in your offer letter
USCIS scrutinizes vague job descriptions for consulting titles. Your offer letter should specify the client industries you'll serve, the technical or analytical methods you'll use, and why a specialized degree is required for those duties.
Client Services Consultant jobs are hiring across the US. Find yours.
Find Client Services Consultant JobsClient Services Consultant H-1B Visa: Frequently Asked Questions
Does a Client Services Consultant role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires the role to normally demand at least a bachelor's degree in a specific field. Client services roles in enterprise software, financial services, or healthcare IT typically qualify because the work involves technical implementation or industry-specific analysis. Generic account management roles without a degree requirement often don't.
Which industries sponsor H-1B visas most often for this job title?
Enterprise software companies, management consulting firms, financial services institutions, and healthcare technology providers file the most H-1B petitions for client-facing consultant roles. These industries rely on consultants with domain expertise that meets the specialty occupation standard. You can browse verified sponsoring employers on Migrate Mate, filtered specifically for this job title.
Can I switch employers on H-1B while working as a Client Services Consultant?
Yes. Under H-1B portability, you can start working for a new employer as soon as they file a new I-129 petition on your behalf, provided your current H-1B was approved and your new role is in the same or a related specialty occupation. You don't need to wait for approval before starting, but the petition must be filed before your current status expires.
What documentation does an employer typically need to sponsor this role?
The employer files a Labor Condition Application with DOL certifying the prevailing wage for your location, then submits Form I-129 to USCIS with a support letter explaining why the role requires a degree. For consultant titles, USCIS often requests evidence that the client work involves specialized knowledge, so job descriptions, client contracts, and your academic transcripts are commonly included.
How does the H-1B cap affect my timeline for a Client Services Consultant role?
Most private employers are subject to the annual 85,000-slot cap, with registration open each March. If selected, your employment can start October 1 at the earliest. Employers that are universities, nonprofit research organizations, or government-related entities are cap-exempt and can file year-round. Clarify your prospective employer's cap status early so your offer timeline accounts for the correct processing window.
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