H-1B Visa Customer Specialist Jobs
Customer Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business administration, communications, or information systems. Many mid-size and enterprise employers file LCAs for these roles, and the 85,000-slot annual cap means timing your search around the April lottery window matters.
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Get Access To All JobsCustomer & Partner Engagement Specialist
Description -
Job Description
The Nurture & Enablement Specialist is responsible for executing and optimizing customer and partner engagement programs across the full customer journey. This role owns the execution of nurture programs, email communications, automated workflows, enablement campaigns, and engagement sequencing designed to move customers and partners through the funnel. Working closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, Growth Marketing, MarTech, Creative, UX/Web, and Alliance teams, this individual helps ensure customers receive the right experience, content, and engagement across touchpoints. The role collaborates on journey design and optimization while owning execution of email programs, nurture sequencing, partner communications, and enablement activities that support awareness, engagement, consideration, conversion, retention, and advocacy objectives.
Key Responsibilities
- Own end-to-end execution and optimization of customer and partner nurture programs across Print, Personal Systems, and Poly, including audience segmentation, automation workflows, journey orchestration, content deployment, and performance analysis.
- Execute multi-touch customer and partner engagement programs across email, automation platforms, enablement communications, and digital nurture experiences.
- Partner closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, and Growth Marketing teams to optimize customer journeys and nurture experiences across all touchpoints.
- Lead partner enablement communications and activation efforts for SMB, Synergy, and Long Tail partners, ensuring alignment with HP priorities, offers, campaigns, and demand generation initiatives.
- Own email strategy execution, communication sequencing, audience management, testing, deployment, and performance optimization.
- Serve as the central coordination point between Campaign Managers, Content Strategists, UX/Web, MarTech, Internal Agency, and Alliance teams to ensure timely delivery of communications, digital assets, and nurture experiences.
- Collaborate with Web and Digital Experience teams to identify journey gaps, engagement opportunities, and optimization recommendations that improve customer progression through the funnel.
- Manage communication governance, nurture calendars, audience contact strategies, and engagement planning to maintain message consistency and reduce audience fatigue.
- Track, analyze, and report engagement, nurture, adoption, and conversion performance, leveraging insights to continuously improve customer and partner experiences.
- Support testing and optimization initiatives across nurture programs, including messaging, timing, sequencing, audience segmentation, and engagement tactics.
Success Measures
- Nurture program engagement and conversion metrics
- Email open, click-through, and engagement rates
- Customer and partner activation performance
- Program adoption and enablement participation
- On-time execution of campaign and nurture updates
- Quality and effectiveness of communication governance
- Stakeholder satisfaction and cross-functional alignment
Education & Experience Recommended
Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in segment marketing, channel marketing, partner marketing, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
NA
Knowledge & Skills
- Email Marketing & Marketing Automation
- Lifecycle & Nurture Marketing
- Customer Journey Management
- Partner Marketing & Enablement
- Campaign Execution
- Audience Segmentation
- Analytics & Optimization
- Project Management
- Attention to Detail
- Cross-Functional Collaboration
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Complexity
Responds to moderately complex issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
LI-POST
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
Customer & Partner Engagement Specialist
Description -
Job Description
The Nurture & Enablement Specialist is responsible for executing and optimizing customer and partner engagement programs across the full customer journey. This role owns the execution of nurture programs, email communications, automated workflows, enablement campaigns, and engagement sequencing designed to move customers and partners through the funnel. Working closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, Growth Marketing, MarTech, Creative, UX/Web, and Alliance teams, this individual helps ensure customers receive the right experience, content, and engagement across touchpoints. The role collaborates on journey design and optimization while owning execution of email programs, nurture sequencing, partner communications, and enablement activities that support awareness, engagement, consideration, conversion, retention, and advocacy objectives.
Key Responsibilities
- Own end-to-end execution and optimization of customer and partner nurture programs across Print, Personal Systems, and Poly, including audience segmentation, automation workflows, journey orchestration, content deployment, and performance analysis.
- Execute multi-touch customer and partner engagement programs across email, automation platforms, enablement communications, and digital nurture experiences.
- Partner closely with Campaign Managers, Content Strategists, Digital Experience & Optimization, and Growth Marketing teams to optimize customer journeys and nurture experiences across all touchpoints.
- Lead partner enablement communications and activation efforts for SMB, Synergy, and Long Tail partners, ensuring alignment with HP priorities, offers, campaigns, and demand generation initiatives.
- Own email strategy execution, communication sequencing, audience management, testing, deployment, and performance optimization.
- Serve as the central coordination point between Campaign Managers, Content Strategists, UX/Web, MarTech, Internal Agency, and Alliance teams to ensure timely delivery of communications, digital assets, and nurture experiences.
- Collaborate with Web and Digital Experience teams to identify journey gaps, engagement opportunities, and optimization recommendations that improve customer progression through the funnel.
- Manage communication governance, nurture calendars, audience contact strategies, and engagement planning to maintain message consistency and reduce audience fatigue.
- Track, analyze, and report engagement, nurture, adoption, and conversion performance, leveraging insights to continuously improve customer and partner experiences.
- Support testing and optimization initiatives across nurture programs, including messaging, timing, sequencing, audience segmentation, and engagement tactics.
Success Measures
- Nurture program engagement and conversion metrics
- Email open, click-through, and engagement rates
- Customer and partner activation performance
- Program adoption and enablement participation
- On-time execution of campaign and nurture updates
- Quality and effectiveness of communication governance
- Stakeholder satisfaction and cross-functional alignment
Education & Experience Recommended
Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in segment marketing, channel marketing, partner marketing, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
NA
Knowledge & Skills
- Email Marketing & Marketing Automation
- Lifecycle & Nurture Marketing
- Customer Journey Management
- Partner Marketing & Enablement
- Campaign Execution
- Audience Segmentation
- Analytics & Optimization
- Project Management
- Attention to Detail
- Cross-Functional Collaboration
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Complexity
Responds to moderately complex issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
LI-POST
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
See all 517+ H-1B Visa Customer Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Specialist
Confirm your degree supports specialty occupation
Customer Specialist petitions get challenged when the employer can't show the role requires a specific bachelor's degree. Pull your transcripts and map your coursework to the job description before applying, so the employer's I-129 petition holds up under USCIS review.
Look up prevailing wage before salary talks
Use the OFLC Wage Search to find the Level I through Level IV wage for Customer Specialist under your target employer's metro area. The LCA must certify a wage at or above that threshold, so knowing the floor before negotiations protects your petition from a DOL challenge.
Target employers with E-Verify enrollment
H-1B sponsoring employers must be E-Verify participants. Filter your search to companies already enrolled before investing time in interviews. Migrate Mate surfaces verified H-1B filing history by employer, so you can confirm sponsorship track record before your first application.
Register before the March cap lottery deadline
USCIS opens H-1B cap registrations in early March each year for a roughly two-week window. Missing that window means waiting another 12 months. If you're in final-round interviews by February, push your employer to confirm their legal counsel is ready to register on your behalf by the opening date.
Check whether your role qualifies under O*NET
The O*NET profile for Customer Specialist roles lists typical education requirements and job zone classifications that USCIS adjudicators reference when evaluating specialty occupation. If your employer's job description lists only a high school diploma or any bachelor's degree, it weakens the H-1B case and you'll need an amended description.
Request a cap-exempt employer if lottery selection fails
Universities, nonprofit research organizations, and certain government-affiliated entities are exempt from the 85,000-slot cap. Customer Specialist roles at these organizations can be filed any time of year. If you're not selected in the lottery, pivot your search to cap-exempt institutions where the role still fits your background.
H-1B Visa Customer Specialist: Frequently Asked Questions
Does a Customer Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires the role to normally require a bachelor's degree or higher in a specific specialty. A Customer Specialist tied to a technical product, financial platform, or information system typically qualifies. A generalist customer service role with no specific degree requirement usually does not. The employer's job description and the O*NET job zone classification both factor into how USCIS evaluates the petition.
Which degree fields support an H-1B petition for a Customer Specialist position?
Business administration, communications, marketing, information systems, and psychology are the most commonly accepted fields when the Customer Specialist role involves client relationship management, product onboarding, or technical support. The degree field must have a logical and direct connection to the specific duties in the job description. A mismatch between your degree and the role's core functions is one of the most common reasons USCIS issues a Request for Evidence on these petitions.
How do I find employers who actually sponsor H-1B visas for Customer Specialist roles?
Search Migrate Mate for Customer Specialist positions filtered by H-1B sponsorship history. Migrate Mate surfaces employer LCA filing data from the DOL, so you can see which companies have filed Labor Condition Applications for this job category rather than relying on unverified job posting language. Focusing on employers with a consistent filing history reduces the risk of accepting an offer from a company that hasn't successfully navigated the H-1B process before.
Can a Customer Specialist on OPT use cap-gap protection while waiting for H-1B lottery results?
Yes. If your employer submits a timely H-1B registration before your OPT expires and USCIS selects the petition, cap-gap automatically extends your OPT work authorization through September 30 of that year. Your employer needs to file the I-129 petition before your EAD expires for the full cap-gap extension to apply. USCIS issues a receipt notice that serves as proof of continued authorization during this period.
What happens to my H-1B status if my Customer Specialist role changes significantly after I'm approved?
A material change in job duties, location, or employer requires an amended H-1B petition. If your employer reshuffles your responsibilities away from the specialty occupation described in the original I-129, the existing approval no longer covers the new role. USCIS considers changes like moving from a client-facing technical support function to a general administrative function as potentially disqualifying material changes. Your employer's legal counsel should evaluate any significant job restructuring before it takes effect.