H-1B Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise software, and tech services file LCAs regularly for this title. The 85,000-cap lottery applies, so timing your job search around the April registration window matters.
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Get Access To All JobsINTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for customers after implementation.
- Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
- Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
- Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
- Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement - finding ways to better support customer use cases and corporate identity strategies.
- Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
- Plan education for customers on new features and releases.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
BASIC QUALIFICATIONS
- Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
- History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
- Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
- Tenacious desire to see customers succeed and thrive.
- Previous experience within a customer success role within a SaaS organization.
- Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
- Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
- Experience in process improvement, decision-making, planning, analysis, and service excellence.
- Available to customer sites, as needed (up to 50%).
BENEFITS
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
* Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
* Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
INTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for customers after implementation.
- Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
- Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
- Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
- Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement - finding ways to better support customer use cases and corporate identity strategies.
- Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
- Plan education for customers on new features and releases.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
BASIC QUALIFICATIONS
- Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
- History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
- Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
- Tenacious desire to see customers succeed and thrive.
- Previous experience within a customer success role within a SaaS organization.
- Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
- Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
- Experience in process improvement, decision-making, planning, analysis, and service excellence.
- Available to customer sites, as needed (up to 50%).
BENEFITS
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
* Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
* Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See all 7,382+ H-1B Visa Customer Success Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Manager
Verify your degree field aligns
USCIS requires a specialty occupation link between your degree and the CSM role. A business, marketing, or communications degree typically satisfies this. An unrelated degree weakens the petition, so confirm the match before applying.
Target SaaS employers with LCA history
Use the OFLC Wage Search to filter Labor Condition Applications by job title and employer. Companies filing LCAs for Customer Success Manager roles have already cleared DOL's prevailing-wage certification, which signals an active sponsorship pipeline.
Search H-1B sponsors on Migrate Mate
Migrate Mate filters Customer Success Manager openings by employers with verified H-1B filing history, so you're not cold-applying to companies that don't sponsor. Start your search there to avoid wasting time on non-sponsoring roles.
Register before the April lottery window
USCIS opens H-1B electronic registration in March. Your employer must register you before the deadline. Coordinate your offer timeline so you have a signed offer letter and your employer is ready to file by late February at the latest.
Clarify cap-exempt status with enterprise clients
Some CSM roles sit within universities, nonprofits, or government research entities that are cap-exempt. If a prospective employer qualifies, you can file outside the lottery entirely. Ask HR directly whether the organization holds cap-exempt status under INA Section 214(g)(5).
Document quantified outcomes for your petition
The I-129 petition supporting letter should reference measurable outcomes: retention rates managed, revenue renewed, accounts owned. Specific numbers strengthen the specialty occupation argument and give your employer's attorney cleaner language to work with.
H-1B Visa Customer Success Manager: Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate the position normally requires at least a bachelor's degree in a specific field. CSM roles at SaaS or enterprise software companies routinely qualify when the job description emphasizes product knowledge, technical onboarding, or data analysis. Generic account management roles with no degree requirement are harder to defend. USCIS reviews job duties and minimum requirements, not just the title.
How do I find Customer Success Manager jobs where the employer will sponsor an H-1B?
Migrate Mate surfaces Customer Success Manager roles filtered by employers with documented H-1B filing history from DOL Labor Condition Application data. That's a more reliable signal than asking recruiters directly, since many employers don't advertise sponsorship willingness upfront. Focusing on companies that have filed LCAs for this specific title reduces rejections early in the process.
What happens to my H-1B status if I'm laid off from a CSM role?
You get a 60-day grace period after your employment ends to find a new sponsor, transfer your H-1B, or change status. Your new employer must file an H-1B transfer petition before the 60 days expire. If you're between roles, avoid doing any paid work during the gap. The clock starts on your last day of employment, not when you receive formal notice.
Can I negotiate my salary as an H-1B holder in a Customer Success Manager role?
Yes, and the H-1B wage floor actually gives you leverage. Your employer filed an LCA certifying they'll pay at least the prevailing wage for your location and experience level. You can verify what that wage level is using the OFLC Wage Search. Accepting below the LCA-certified wage isn't permitted, so the certified wage effectively sets a negotiation floor you can reference directly.
Does switching from a CSM individual contributor role to a CSM management role require a new H-1B petition?
A promotion with materially different duties, a new job title, or a significant change in responsibilities typically requires an amended H-1B petition. Moving from an individual contributor CSM to a team lead or director of customer success usually triggers an amendment because the Standard Occupational Classification code and prevailing wage level may change. Your employer's attorney should assess whether the change is material before the role shifts.