H-1B Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise software, and tech services file LCAs regularly for this title. The 85,000-cap lottery applies, so timing your job search around the April registration window matters.
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Get Access To All JobsINTRODUCTION
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
ABOUT TAVILY
We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.
THE ROLE
As an Enterprise Customer Success Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform.
In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.
You’re welcome to work remotely from the United States.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
WE EXPECT YOU TO HAVE:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus
KEY EMPLOYEE BENEFITS IN THE US:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
COMPENSATION
We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.
WHAT WE OFFER:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
EQUAL OPPORTUNITY STATEMENT:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.
INTRODUCTION
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
ABOUT TAVILY
We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.
THE ROLE
As an Enterprise Customer Success Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform.
In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.
You’re welcome to work remotely from the United States.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
WE EXPECT YOU TO HAVE:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus
KEY EMPLOYEE BENEFITS IN THE US:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
COMPENSATION
We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.
WHAT WE OFFER:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
EQUAL OPPORTUNITY STATEMENT:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Manager
Verify your degree field aligns
USCIS requires a specialty occupation link between your degree and the CSM role. A business, marketing, or communications degree typically satisfies this. An unrelated degree weakens the petition, so confirm the match before applying.
Target SaaS employers with LCA history
Use the OFLC Wage Search to filter Labor Condition Applications by job title and employer. Companies filing LCAs for Customer Success Manager roles have already cleared DOL's prevailing-wage certification, which signals an active sponsorship pipeline.
Search H-1B sponsors on Migrate Mate
Migrate Mate filters Customer Success Manager openings by employers with verified H-1B filing history, so you're not cold-applying to companies that don't sponsor. Start your search there to avoid wasting time on non-sponsoring roles.
Register before the April lottery window
USCIS opens H-1B electronic registration in March. Your employer must register you before the deadline. Coordinate your offer timeline so you have a signed offer letter and your employer is ready to file by late February at the latest.
Clarify cap-exempt status with enterprise clients
Some CSM roles sit within universities, nonprofits, or government research entities that are cap-exempt. If a prospective employer qualifies, you can file outside the lottery entirely. Ask HR directly whether the organization holds cap-exempt status under INA Section 214(g)(5).
Document quantified outcomes for your petition
The I-129 petition supporting letter should reference measurable outcomes: retention rates managed, revenue renewed, accounts owned. Specific numbers strengthen the specialty occupation argument and give your employer's attorney cleaner language to work with.
Customer Success Manager jobs are hiring across the US. Find yours.
Find Customer Success Manager JobsCustomer Success Manager H-1B Visa: Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate the position normally requires at least a bachelor's degree in a specific field. CSM roles at SaaS or enterprise software companies routinely qualify when the job description emphasizes product knowledge, technical onboarding, or data analysis. Generic account management roles with no degree requirement are harder to defend. USCIS reviews job duties and minimum requirements, not just the title.
How do I find Customer Success Manager jobs where the employer will sponsor an H-1B?
Migrate Mate surfaces Customer Success Manager roles filtered by employers with documented H-1B filing history from DOL Labor Condition Application data. That's a more reliable signal than asking recruiters directly, since many employers don't advertise sponsorship willingness upfront. Focusing on companies that have filed LCAs for this specific title reduces rejections early in the process.
What happens to my H-1B status if I'm laid off from a CSM role?
You get a 60-day grace period after your employment ends to find a new sponsor, transfer your H-1B, or change status. Your new employer must file an H-1B transfer petition before the 60 days expire. If you're between roles, avoid doing any paid work during the gap. The clock starts on your last day of employment, not when you receive formal notice.
Can I negotiate my salary as an H-1B holder in a Customer Success Manager role?
Yes, and the H-1B wage floor actually gives you leverage. Your employer filed an LCA certifying they'll pay at least the prevailing wage for your location and experience level. You can verify what that wage level is using the OFLC Wage Search. Accepting below the LCA-certified wage isn't permitted, so the certified wage effectively sets a negotiation floor you can reference directly.
Does switching from a CSM individual contributor role to a CSM management role require a new H-1B petition?
A promotion with materially different duties, a new job title, or a significant change in responsibilities typically requires an amended H-1B petition. Moving from an individual contributor CSM to a team lead or director of customer success usually triggers an amendment because the Standard Occupational Classification code and prevailing wage level may change. Your employer's attorney should assess whether the change is material before the role shifts.
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