H-1B Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise software, and tech services file LCAs regularly for this title. The 85,000-cap lottery applies, so timing your job search around the April registration window matters.
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The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
Business Growth
- Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
- Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build effective working relationships as a trusted advisor and business advocate.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and CSM satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.
- Assist with defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
PREFERRED QUALIFICATIONS
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
Business Growth
- Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
- Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build effective working relationships as a trusted advisor and business advocate.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and CSM satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.
- Assist with defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
PREFERRED QUALIFICATIONS
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See all 624+ H-1B Visa Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Manager
Verify your degree field aligns
USCIS requires a specialty occupation link between your degree and the CSM role. A business, marketing, or communications degree typically satisfies this. An unrelated degree weakens the petition, so confirm the match before applying.
Target SaaS employers with LCA history
Use the OFLC Wage Search to filter Labor Condition Applications by job title and employer. Companies filing LCAs for Customer Success Manager roles have already cleared DOL's prevailing-wage certification, which signals an active sponsorship pipeline.
Search H-1B sponsors on Migrate Mate
Migrate Mate filters Customer Success Manager openings by employers with verified H-1B filing history, so you're not cold-applying to companies that don't sponsor. Start your search there to avoid wasting time on non-sponsoring roles.
Register before the April lottery window
USCIS opens H-1B electronic registration in March. Your employer must register you before the deadline. Coordinate your offer timeline so you have a signed offer letter and your employer is ready to file by late February at the latest.
Clarify cap-exempt status with enterprise clients
Some CSM roles sit within universities, nonprofits, or government research entities that are cap-exempt. If a prospective employer qualifies, you can file outside the lottery entirely. Ask HR directly whether the organization holds cap-exempt status under INA Section 214(g)(5).
Document quantified outcomes for your petition
The I-129 petition supporting letter should reference measurable outcomes: retention rates managed, revenue renewed, accounts owned. Specific numbers strengthen the specialty occupation argument and give your employer's attorney cleaner language to work with.
H-1B Visa Customer Success Manager: Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate the position normally requires at least a bachelor's degree in a specific field. CSM roles at SaaS or enterprise software companies routinely qualify when the job description emphasizes product knowledge, technical onboarding, or data analysis. Generic account management roles with no degree requirement are harder to defend. USCIS reviews job duties and minimum requirements, not just the title.
How do I find Customer Success Manager jobs where the employer will sponsor an H-1B?
Migrate Mate surfaces Customer Success Manager roles filtered by employers with documented H-1B filing history from DOL Labor Condition Application data. That's a more reliable signal than asking recruiters directly, since many employers don't advertise sponsorship willingness upfront. Focusing on companies that have filed LCAs for this specific title reduces rejections early in the process.
What happens to my H-1B status if I'm laid off from a CSM role?
You get a 60-day grace period after your employment ends to find a new sponsor, transfer your H-1B, or change status. Your new employer must file an H-1B transfer petition before the 60 days expire. If you're between roles, avoid doing any paid work during the gap. The clock starts on your last day of employment, not when you receive formal notice.
Can I negotiate my salary as an H-1B holder in a Customer Success Manager role?
Yes, and the H-1B wage floor actually gives you leverage. Your employer filed an LCA certifying they'll pay at least the prevailing wage for your location and experience level. You can verify what that wage level is using the OFLC Wage Search. Accepting below the LCA-certified wage isn't permitted, so the certified wage effectively sets a negotiation floor you can reference directly.
Does switching from a CSM individual contributor role to a CSM management role require a new H-1B petition?
A promotion with materially different duties, a new job title, or a significant change in responsibilities typically requires an amended H-1B petition. Moving from an individual contributor CSM to a team lead or director of customer success usually triggers an amendment because the Standard Occupational Classification code and prevailing wage level may change. Your employer's attorney should assess whether the change is material before the role shifts.