H-1B Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise software, and tech services file LCAs regularly for this title. The 85,000-cap lottery applies, so timing your job search around the April registration window matters.
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Get Access To All JobsAbout viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
About viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
See all 746+ H-1B Visa Customer Success Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Manager
Verify your degree field aligns
USCIS requires a specialty occupation link between your degree and the CSM role. A business, marketing, or communications degree typically satisfies this. An unrelated degree weakens the petition, so confirm the match before applying.
Target SaaS employers with LCA history
Use the OFLC Wage Search to filter Labor Condition Applications by job title and employer. Companies filing LCAs for Customer Success Manager roles have already cleared DOL's prevailing-wage certification, which signals an active sponsorship pipeline.
Search H-1B sponsors on Migrate Mate
Migrate Mate filters Customer Success Manager openings by employers with verified H-1B filing history, so you're not cold-applying to companies that don't sponsor. Start your search there to avoid wasting time on non-sponsoring roles.
Register before the April lottery window
USCIS opens H-1B electronic registration in March. Your employer must register you before the deadline. Coordinate your offer timeline so you have a signed offer letter and your employer is ready to file by late February at the latest.
Clarify cap-exempt status with enterprise clients
Some CSM roles sit within universities, nonprofits, or government research entities that are cap-exempt. If a prospective employer qualifies, you can file outside the lottery entirely. Ask HR directly whether the organization holds cap-exempt status under INA Section 214(g)(5).
Document quantified outcomes for your petition
The I-129 petition supporting letter should reference measurable outcomes: retention rates managed, revenue renewed, accounts owned. Specific numbers strengthen the specialty occupation argument and give your employer's attorney cleaner language to work with.
H-1B Visa Customer Success Manager: Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate the position normally requires at least a bachelor's degree in a specific field. CSM roles at SaaS or enterprise software companies routinely qualify when the job description emphasizes product knowledge, technical onboarding, or data analysis. Generic account management roles with no degree requirement are harder to defend. USCIS reviews job duties and minimum requirements, not just the title.
How do I find Customer Success Manager jobs where the employer will sponsor an H-1B?
Migrate Mate surfaces Customer Success Manager roles filtered by employers with documented H-1B filing history from DOL Labor Condition Application data. That's a more reliable signal than asking recruiters directly, since many employers don't advertise sponsorship willingness upfront. Focusing on companies that have filed LCAs for this specific title reduces rejections early in the process.
What happens to my H-1B status if I'm laid off from a CSM role?
You get a 60-day grace period after your employment ends to find a new sponsor, transfer your H-1B, or change status. Your new employer must file an H-1B transfer petition before the 60 days expire. If you're between roles, avoid doing any paid work during the gap. The clock starts on your last day of employment, not when you receive formal notice.
Can I negotiate my salary as an H-1B holder in a Customer Success Manager role?
Yes, and the H-1B wage floor actually gives you leverage. Your employer filed an LCA certifying they'll pay at least the prevailing wage for your location and experience level. You can verify what that wage level is using the OFLC Wage Search. Accepting below the LCA-certified wage isn't permitted, so the certified wage effectively sets a negotiation floor you can reference directly.
Does switching from a CSM individual contributor role to a CSM management role require a new H-1B petition?
A promotion with materially different duties, a new job title, or a significant change in responsibilities typically requires an amended H-1B petition. Moving from an individual contributor CSM to a team lead or director of customer success usually triggers an amendment because the Standard Occupational Classification code and prevailing wage level may change. Your employer's attorney should assess whether the change is material before the role shifts.