H-1B Visa Product Support Specialist Jobs
Product Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as computer science, information systems, or engineering. Many employers with active H-1B filing history hire for this role, and the annual 85,000-slot cap means timing your job search around the April lottery window matters.
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Req Number 336414
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details:
We are hiring a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.
The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
- Hand/power tools, metal working/welding and test equipment.
- Relevant job experience may include construction work, welding, fabrication, retail tool experience.
You Will:
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in the application, installation, maintenance, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Work Location Type: Remote
Req Number 336414
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details:
We are hiring a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.
The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
- Hand/power tools, metal working/welding and test equipment.
- Relevant job experience may include construction work, welding, fabrication, retail tool experience.
You Will:
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in the application, installation, maintenance, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
See all 47+ H-1B Visa Product Support Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Product Support Specialist
Align your degree to the role
H-1B approval for Product Support Specialist positions hinges on USCIS confirming specialty occupation status. Pull the O*NET profile for this role and match your degree field to the listed education requirements before applying.
Target employers with verified LCA history
Use Migrate Mate to filter Product Support Specialist openings by employers who have filed Labor Condition Applications for this role, so you're not spending time on companies that have never navigated H-1B sponsorship.
Check prevailing wage before negotiating
Your employer's LCA must certify a wage meeting DOL's prevailing wage for your work location. Run the OFLC Wage Search using the relevant Standard Occupational Classification code before you enter salary discussions.
Register before the March lottery deadline
USCIS opens H-1B registration in early March each year for petitions starting October 1. If you're on F-1 OPT, confirm your OPT end date leaves enough cap-gap coverage to bridge any gap between registration and your H-1B start date.
Document support work as specialty occupation
Product support roles sometimes draw Requests for Evidence because USCIS questions whether the work requires a degree. Gather evidence showing your role involves technical architecture decisions, integration troubleshooting, or software configuration work, not just ticket routing.
Clarify remote work location in the LCA
If you work remotely across multiple states, your employer must file a separate LCA covering each worksite location. Confirm this with HR before your petition is filed, since a mismatched work location is a common compliance issue.
H-1B Visa Product Support Specialist: Frequently Asked Questions
Does a Product Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS evaluates whether the position normally requires a bachelor's degree in a specific field. A Product Support Specialist role tied to enterprise software, APIs, or technical integrations is more likely to qualify than a general helpdesk position. Your employer's job description and your degree field both need to align with the specialty occupation definition.
How do I find Product Support Specialist employers who actively sponsor H-1B visas?
Migrate Mate surfaces Product Support Specialist openings filtered by employers with documented H-1B Labor Condition Application filing history, so you can focus on companies that have actually sponsored this role before. Checking LCA filing history is more reliable than asking recruiters directly, since many employers only clarify sponsorship willingness late in the process.
What happens to my H-1B status if my Product Support Specialist role changes significantly?
A material change in job duties, work location, or employer requires an amended H-1B petition filed with USCIS before the change takes effect. If your support role expands into a different function, such as moving from product support into solutions engineering, your employer needs to assess whether the original petition still accurately describes your work and file an amendment if it doesn't.
Can my employer transfer my H-1B to a Product Support Specialist position if I was originally sponsored in a different role?
Yes. An H-1B transfer, formally called a portability filing, lets you change employers without waiting for a new cap slot, provided you've been in valid H-1B status and your new employer files a petition before your current status expires. The new petition must describe the Product Support Specialist duties and meet specialty occupation requirements independently of your prior petition.
What documentation should I collect before my employer files the H-1B petition for this role?
Gather your degree certificate and transcripts, any professional certifications relevant to your product area, and a detailed description of your day-to-day technical duties. If your degree is from outside the U.S., get a credential evaluation from a NACES-member evaluator. USCIS may also request evidence showing the role requires your specific degree field, not just any bachelor's degree.