H-1B Visa Product Support Specialist Jobs
Product Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as computer science, information systems, or engineering. Many employers with active H-1B filing history hire for this role, and the annual 85,000-slot cap means timing your job search around the April lottery window matters.
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Get Access To All JobsINTRODUCTION
ADP is hiring a Client Service - Product Support Specialist - Tax.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? Apply now!
What you'll do:
- Be the Funding Expert. You will assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.
- Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build Relationships. You will build relationships with clients and service partners using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
- You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
- Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
- You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
- You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical, organizational accuracy and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
- At least three years of Payroll Tax experience is preferred.
- Two years of client service, banking or Financial Institution experience.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Hour*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
INTRODUCTION
ADP is hiring a Client Service - Product Support Specialist - Tax.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? Apply now!
What you'll do:
- Be the Funding Expert. You will assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.
- Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build Relationships. You will build relationships with clients and service partners using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
- You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
- Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
- You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
- You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical, organizational accuracy and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
- At least three years of Payroll Tax experience is preferred.
- Two years of client service, banking or Financial Institution experience.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Hour*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
See all 55+ H-1B Visa Product Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Product Support Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Product Support Specialist
Align your degree to the role
H-1B approval for Product Support Specialist positions hinges on USCIS confirming specialty occupation status. Pull the O*NET profile for this role and match your degree field to the listed education requirements before applying.
Target employers with verified LCA history
Use Migrate Mate to filter Product Support Specialist openings by employers who have filed Labor Condition Applications for this role, so you're not spending time on companies that have never navigated H-1B sponsorship.
Check prevailing wage before negotiating
Your employer's LCA must certify a wage meeting DOL's prevailing wage for your work location. Run the OFLC Wage Search using the relevant Standard Occupational Classification code before you enter salary discussions.
Register before the March lottery deadline
USCIS opens H-1B registration in early March each year for petitions starting October 1. If you're on F-1 OPT, confirm your OPT end date leaves enough cap-gap coverage to bridge any gap between registration and your H-1B start date.
Document support work as specialty occupation
Product support roles sometimes draw Requests for Evidence because USCIS questions whether the work requires a degree. Gather evidence showing your role involves technical architecture decisions, integration troubleshooting, or software configuration work, not just ticket routing.
Clarify remote work location in the LCA
If you work remotely across multiple states, your employer must file a separate LCA covering each worksite location. Confirm this with HR before your petition is filed, since a mismatched work location is a common compliance issue.
H-1B Visa Product Support Specialist: Frequently Asked Questions
Does a Product Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS evaluates whether the position normally requires a bachelor's degree in a specific field. A Product Support Specialist role tied to enterprise software, APIs, or technical integrations is more likely to qualify than a general helpdesk position. Your employer's job description and your degree field both need to align with the specialty occupation definition.
How do I find Product Support Specialist employers who actively sponsor H-1B visas?
Migrate Mate surfaces Product Support Specialist openings filtered by employers with documented H-1B Labor Condition Application filing history, so you can focus on companies that have actually sponsored this role before. Checking LCA filing history is more reliable than asking recruiters directly, since many employers only clarify sponsorship willingness late in the process.
What happens to my H-1B status if my Product Support Specialist role changes significantly?
A material change in job duties, work location, or employer requires an amended H-1B petition filed with USCIS before the change takes effect. If your support role expands into a different function, such as moving from product support into solutions engineering, your employer needs to assess whether the original petition still accurately describes your work and file an amendment if it doesn't.
Can my employer transfer my H-1B to a Product Support Specialist position if I was originally sponsored in a different role?
Yes. An H-1B transfer, formally called a portability filing, lets you change employers without waiting for a new cap slot, provided you've been in valid H-1B status and your new employer files a petition before your current status expires. The new petition must describe the Product Support Specialist duties and meet specialty occupation requirements independently of your prior petition.
What documentation should I collect before my employer files the H-1B petition for this role?
Gather your degree certificate and transcripts, any professional certifications relevant to your product area, and a detailed description of your day-to-day technical duties. If your degree is from outside the U.S., get a credential evaluation from a NACES-member evaluator. USCIS may also request evidence showing the role requires your specific degree field, not just any bachelor's degree.