H-1B Visa Application Support Analyst Jobs
Application Support Analyst roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in computer science, information systems, or a related field. Employers filing LCAs must meet DOL prevailing wage requirements, and the annual H-1B cap means timing your job search around the April lottery window matters.
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Get Access To All JobsReq ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all 33+ H-1B Visa Application Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Application Support Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Application Support Analyst
Confirm your degree meets specialty occupation standards
USCIS requires your bachelor's degree to directly relate to application support work. A degree in information systems, computer science, or software engineering gives you the clearest case. Unrelated degrees invite RFEs that delay or derail approval.
Target employers with active LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data to identify companies that have filed LCAs for application support or IT analyst roles. Employers with recent filings are already familiar with the H-1B process and less likely to back out.
Use Migrate Mate to find verified H-1B sponsors
Filter your Application Support Analyst job search on Migrate Mate to surface employers with documented H-1B filing history for this role. That removes the guesswork of cold-applying to companies that have never sponsored the visa type you need.
Check prevailing wage before evaluating an offer
Run your job title and location through the OFLC Wage Search before accepting any offer. Your employer must pay at least the DOL prevailing wage for your wage level, and a lowball offer that doesn't meet it will fail LCA certification.
Understand the 60-day grace period if your role changes
If your employer eliminates your application support function or you're laid off, you have 60 days to find a new sponsoring employer or leave the country. Start networking before that window opens, not after.
Ask employers about cap-exempt status before applying
Universities, nonprofit research institutions, and government research organizations are cap-exempt, meaning they can file H-1B petitions year-round without lottery entry. Application support roles at these entities offer a faster path if lottery timing is a constraint.
H-1B Visa Application Support Analyst: Frequently Asked Questions
Does an Application Support Analyst role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as computer science, information systems, or software engineering. USCIS scrutinizes job descriptions that use broad language like 'bachelor's degree in any field,' so the employer's offer letter and job duties must clearly establish the degree requirement to withstand adjudication.
How do I find Application Support Analyst jobs at employers who sponsor H-1B visas?
Migrate Mate surfaces Application Support Analyst listings at employers with verified H-1B filing history, so you're not cold-applying to companies that have never sponsored the visa. You can also cross-reference DOL's LCA disclosure data to confirm a specific employer has filed for this role type before engaging their recruiter.
What happens to my H-1B status if my employer restructures and eliminates my application support team?
Your H-1B status is tied to your specific position and employer. If that role is eliminated, you enter a 60-day grace period to find a new sponsoring employer and file a transfer petition. If a new employer files before the 60 days expire, you can begin work for them once USCIS receives the petition, using portability under AC21.
Can my employer transfer my H-1B to a different application support role within the same company?
Yes, but only if the new role is in the same occupational classification and at the same or higher wage level covered by the original LCA. If the duties change materially or the location shifts to a different metropolitan area, the employer must file an amended H-1B petition and a new LCA reflecting the updated role and prevailing wage.
Does O*NET classify Application Support Analyst as a role that typically requires a bachelor's degree?
O*NET lists Computer Support Specialists and related application support roles at Job Zone 3 to 4, with most positions requiring postsecondary education. Employers and USCIS officers use O*NET classifications during specialty occupation assessments, so roles mapped to higher job zones with defined degree requirements are easier to sponsor than those at lower zones.