H-1B Visa Enterprise Customer Success Manager Jobs
H-1B visa jobs as an Enterprise Customer Success Manager are available at SaaS, cloud infrastructure, and enterprise software companies that regularly sponsor. The role typically qualifies as a specialty occupation when grounded in business, information systems, or a related bachelor's-level field. Your employer files the LCA and I-129 on your behalf.
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Get Access To All JobsINTRODUCTION
Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue.
HOW WE WORK
- Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results.
- Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others.
- Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative.
- Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions.
- 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today.
- AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work.
WHAT WE OFFER
- Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries.
- Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.
- Learning & development: Annual discretionary stipend for professional development.
- Annual company offsite: We bring the whole team together once a year.
THE ROLE
Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done. You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category. This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.
- Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal.
- Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks.
- Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence.
- Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives.
- Identify and close expansion opportunities in close partnership with the Account Executive team.
- Proactively monitor account health, surface churn risks early, and own resolution with urgency.
- Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes.
- Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap.
- Represent Raspberry at customer sites and industry events; periodic travel required.
WHAT WE'RE LOOKING FOR
Must-Haves
- 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
- Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions.
- Proven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forward.
- Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike.
- Executive-level communication skills — polished, concise, and credible in any room.
- New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week.
Bonus Points
- Background in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflows.
- Experience with generative AI tools, creative technology platforms, or AI workflow enablement.
- Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful).
- Experience working with global brand portfolios or multi-brand holding companies.
BENEFITS
- Competitive salary and equity options.
- Unlimited PTO.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunity to work on cutting-edge AI technology with a high-impact team.
- Fully remote with a supportive company culture.
- Be part of a rapidly growing company with significant growth potential.
COMPENSATION
- The base salary range for this role is $150,000 – $160,000 annually, with a 25% variable component — bringing total on-target earnings to around $200K for the right candidate.
Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
INTRODUCTION
Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue.
HOW WE WORK
- Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results.
- Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others.
- Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative.
- Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions.
- 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today.
- AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work.
WHAT WE OFFER
- Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries.
- Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.
- Learning & development: Annual discretionary stipend for professional development.
- Annual company offsite: We bring the whole team together once a year.
THE ROLE
Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done. You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category. This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.
- Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal.
- Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks.
- Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence.
- Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives.
- Identify and close expansion opportunities in close partnership with the Account Executive team.
- Proactively monitor account health, surface churn risks early, and own resolution with urgency.
- Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes.
- Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap.
- Represent Raspberry at customer sites and industry events; periodic travel required.
WHAT WE'RE LOOKING FOR
Must-Haves
- 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
- Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions.
- Proven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forward.
- Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike.
- Executive-level communication skills — polished, concise, and credible in any room.
- New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week.
Bonus Points
- Background in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflows.
- Experience with generative AI tools, creative technology platforms, or AI workflow enablement.
- Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful).
- Experience working with global brand portfolios or multi-brand holding companies.
BENEFITS
- Competitive salary and equity options.
- Unlimited PTO.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunity to work on cutting-edge AI technology with a high-impact team.
- Fully remote with a supportive company culture.
- Be part of a rapidly growing company with significant growth potential.
COMPENSATION
- The base salary range for this role is $150,000 – $160,000 annually, with a 25% variable component — bringing total on-target earnings to around $200K for the right candidate.
Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See all 388+ H-1B Visa Enterprise Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Enterprise Customer Success Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Enterprise Customer Success Manager
Frame your degree for specialty occupation
USCIS evaluates whether your degree directly relates to Enterprise CSM duties like strategic account planning and business process consulting. A degree in business, information systems, or communications strengthens the specialty occupation argument more than a general arts background does.
Look up prevailing wages before negotiating
Use the OFLC Wage Search to find the certified wage level for your SOC code and work location before you receive an offer. Your employer must pay at least that amount on the LCA, so knowing the floor protects you from offers that could stall the filing.
Target companies with dedicated immigration programs
Enterprise SaaS and cloud companies with global workforces are most likely to have established H-1B visa processes and legal counsel on retainer. Search Migrate Mate to find employers with verified H-1B visa LCA sponsorship history specifically for customer success roles.
Clarify worksite locations early in interviews
If the role involves hybrid work across multiple client sites or company offices, ask HR which locations will appear on the LCA. Each worksite requires its own certified LCA, so a vague remote policy can delay your petition or require amended filings later.
Get your offer letter before the registration window
The H-1B cap selection rules have changed recently, so confirm timing with your employer's immigration counsel. Your employer can only register you after a formal offer is in place, so having a signed offer letter ready before the registration period opens is essential.
Document your enterprise account experience clearly
Gather performance reviews, org charts, and project summaries that show you managed complex, multi-stakeholder enterprise accounts rather than transactional support. This evidence helps your employer's attorney build the specialty occupation case in the I-129 petition.
H-1B Visa Enterprise Customer Success Manager: Frequently Asked Questions
Does an Enterprise Customer Success Manager role qualify as an H-1B specialty occupation?
Yes, when the position is built around duties that require a bachelor's degree or higher in a directly related field such as business administration, information systems, or communications. Employers sponsoring this role typically document that strategic account management, executive business reviews, and product adoption consulting require degree-level analytical and business knowledge to meet USCIS's specialty occupation standard.
Which types of employers sponsor H-1B visas for Enterprise CSM roles?
Enterprise SaaS platforms, cloud infrastructure providers, and large technology companies with dedicated immigration programs are the most consistent sponsors. These organizations handle enough volume to maintain immigration counsel and established I-129 workflows. You can browse verified sponsoring employers for customer success roles directly on Migrate Mate, which surfaces companies with confirmed H-1B LCA filing history.
How long does H-1B status last for an Enterprise Customer Success Manager?
USCIS grants H-1B status for up to three years on initial approval, with one extension available for a total of six years. Beyond six years, continued employment in H-1B status generally requires a qualifying green card case in progress. Your employer's immigration attorney should build a timeline that accounts for this limit when planning your sponsorship.
What happens to my H-1B if I move to a different account team or city mid-employment?
A change in primary worksite location requires your employer to file an amended I-129 petition with USCIS and obtain a new certified LCA for the new location before you begin working there. A shift in job duties significant enough to change your SOC classification can also trigger an amendment. Confirm with your employer's counsel before any formal role or location change takes effect.
Can I transfer my H-1B to a new Enterprise CSM employer without starting over?
Yes, H-1B portability lets you start working for a new employer once they file an I-129 transfer petition, without waiting for USCIS approval, as long as your current status is valid and you haven't been out of status. Your new employer must still certify a fresh LCA reflecting the new worksite and prevailing wage before filing the transfer petition.