H-1B Visa Customer Support Manager Jobs
H-1B visa jobs for Customer Support Manager roles are available at employers who sponsor international talent and structure the position around degree-level responsibilities in business, communications, or a related field. Sponsoring employers file a Labor Condition Application and I-129 petition on your behalf, covering up to three years of status with extensions possible.
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Get Access To All JobsDate: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
Date: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
See all H-1B Visa Customer Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Support Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Support Manager
Frame your degree as directly relevant
Customer Support Manager roles qualify as specialty occupations when tied to a specific field like business administration, communications, or organizational management. Align your resume and credentials explicitly to the degree your target employers list as required, not just preferred.
Look up prevailing wages before negotiating
Use the OFLC Wage Search to find the certified prevailing wage for Customer Support Manager positions in your target city before you receive an offer. Your employer's LCA must meet that wage level, so knowing it in advance protects you during salary conversations.
Search Migrate Mate for verified sponsoring employers
Filter your job search to companies with confirmed H-1B visa LCA filing history for customer support or operations management roles. Migrate Mate shows employers who have sponsored this role type before, so you're not guessing which companies will entertain your situation.
Confirm each worksite gets its own LCA
If the role involves managing support teams across multiple office locations, each worksite requires a separately certified LCA from DOL. Raise this with your employer's HR or immigration counsel early so filings cover all locations before your start date.
Use O*NET to build your specialty occupation case
The O*NET occupation profile for Customer Support Managers lists the knowledge domains and education levels tied to the role. Reference these categories when working with your employer's attorney to draft the I-129 support letter, since USCIS evaluates specialty occupation against that framework.
Prepare for an RFE on specialty occupation
USCIS sometimes issues Requests for Evidence on customer-facing management roles when the job posting doesn't specify a degree field. Have your employer document why a bachelor's in a specific discipline is a minimum requirement, not just a preference, before filing the I-129 petition.
H-1B Visa Customer Support Manager: Frequently Asked Questions
Does a Customer Support Manager role qualify as an H-1B specialty occupation?
It qualifies when the employer structures the role to require a bachelor's degree in a specific related field, such as business administration, communications, or management. Generic customer service titles that accept any degree or no degree don't meet the specialty occupation standard. Employers sponsoring H-1B holders for this role document the degree requirement formally in the job description and LCA filing.
How do I find employers who sponsor H-1B visas for Customer Support Manager positions?
Use Migrate Mate to search for Customer Support Manager roles at companies with verified H-1B LCA filing history. This shows you employers who have already gone through the sponsorship process for this type of role, which is a stronger signal than a job posting that simply says 'visa sponsorship available.' Targeting companies with prior LCA filings in your occupation code narrows your search efficiently.
What documents should I prepare before applying for H-1B sponsored roles?
Have your academic transcripts, degree certificates, and a credential evaluation ready if your degree is from outside the U.S. You'll also want a resume that explicitly ties your education to the business or operational responsibilities in the role. Your employer's immigration attorney will need these to build the specialty occupation argument in the I-129 petition and support letter.
How long does H-1B status last for a Customer Support Manager job?
USCIS grants H-1B status for up to three years initially, with the option to extend for another three years, reaching a six-year maximum. Beyond six years, continued H-1B status requires an approved or pending employment-based immigrant petition. Your employer files all extensions on your behalf before your current status expires.
What happens to my H-1B status if I move into a different role at the same company?
A material change in job duties, title, or worksite requires your employer to file an amended I-129 petition with USCIS before the change takes effect. Moving from Customer Support Manager to a different function, even at the same employer, can affect your specialty occupation classification and may require a new LCA certified by DOL for the updated position.