H-1B Visa Director of Client Success Jobs
Director of Client Success jobs at H-1B visa sponsoring employers demand a bachelor's degree in business, communications, or a related field, satisfying the specialty occupation requirement. With H-1B status granted in three-year increments and dual intent allowed, this role offers a stable path to building a long-term career in the U.S.
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Get Access To All JobsINTRODUCTION
The Director, Client Success, Enterprise Corrections is a strategic people leader responsible for the health, engagement, and success of an assigned client segment within Tyler’s Courts & Justice division. This role drives product adoption, value realization, satisfaction, retention, and long-term partnership across the client lifecycle. The Director will develop and execute a Client Success strategy tailored to the needs of the assigned client segment while contributing to the broader direction of the Client Success organization. This leader will also support Tyler’s continued cloud and product modernization by helping clients understand, prepare for, and adopt change while proactively addressing risks. The Director will lead and develop a high-performing team, establish scalable and consistent Client Success practices, and partner across the organization to deliver measurable outcomes for Tyler and its clients.
This role requires a leader who can balance strategic client partnership, team development, operational discipline, and cross-functional execution. The Director will be expected to influence outcomes across a complex client segment while helping Tyler scale consistent Client Success practices.
Responsibilities
Strategic Leadership
- Develop and execute the Client Success strategy for an assigned client segment, ensuring alignment with Tyler’s organizational priorities and desired client outcomes.
- Maintain a comprehensive view of the segment’s overall health, strategic priorities, modernization readiness, retention risks, and growth opportunities.
- Contribute to the broader Client Success strategy by sharing segment insights, emerging trends, risks, and recommended actions.
- Translate Tyler’s cloud and modernization strategy into actionable client engagement, readiness, adoption, and value realization plans.
- Establish clear goals and performance measures across client health, adoption, satisfaction, retention risk, engagement, referenceability, and value realization.
- Foster a culture of accountability, collaboration, adaptability, and continuous improvement.
- Represent the needs and perspectives of the assigned client segment in departmental and cross-functional planning.
Team Leadership and Development
- Lead, coach, and develop Client Success leaders and professionals, including performance management, career development, and succession planning.
- Establish clear expectations and consistent operating practices across the team.
- Promote collaboration and knowledge sharing to improve the quality and consistency of the client experience.
- Use strong emotional intelligence and sound judgment to navigate complex team, client, and organizational dynamics.
- Lead the team effectively through organizational, product, and industry change.
Client Engagement, Advocacy, and Retention
- Ensure the team develops meaningful success plans that connect Tyler solutions to each client’s goals, priorities, and desired outcomes.
- Build trusted relationships with executive stakeholders across the assigned client segment.
- Establish proactive approaches for identifying at-risk clients and coordinating recovery plans before issues affect retention or the broader relationship.
- Provide executive leadership during significant client escalations, ensuring clear ownership, communication, and follow-through.
- Oversee client advocacy and engagement efforts, including user groups, advisory councils, references, testimonials, and other opportunities to elevate the client voice.
- Lead or support executive business reviews with key clients, focusing on strategic priorities, measurable outcomes, risks, and future plans.
Modernization and Adoption
- Help clients successfully navigate Tyler’s transition to modern, cloud-based solutions by supporting readiness, change management, adoption, and ongoing value realization.
- Assess modernization readiness across the assigned client segment and ensure risks, concerns, and adoption barriers are surfaced early.
- Partner with Product Development, Professional Services, Support, Technical & Cloud Services, Sales, and other teams to provide clients with a coordinated experience throughout their modernization journey.
- Equip the Client Success team with the knowledge, messaging, and resources needed to communicate Tyler’s strategy and guide productive client conversations.
Data, Scale, and Operational Excellence
- Use client data, health indicators, feedback, and operational insights to prioritize engagement across the assigned client segment.
- Develop segmented and scalable engagement approaches, including digital programs, trigger-based outreach, group education, webinars, and other one-to-many strategies.
- Ensure consistent and disciplined use of Client Success platforms to document client context, risks, commitments, and outcomes.
- Evaluate team capacity, account coverage, and resource allocation to ensure effort is aligned with client needs and strategic priorities.
- Refine processes, tools, and playbooks that improve efficiency, accountability, and the overall client experience.
- Provide input and recommendations regarding departmental budgets, staffing, and resource needs.
Cross-Functional Collaboration
- Partner with Product Development to ensure client feedback, adoption barriers, and emerging needs inform product planning and prioritization.
- Collaborate with Sales and other business leaders to support retention and identify appropriate expansion or cross-sell opportunities within the assigned client segment.
- Work closely with Professional Services, Support, Technical & Cloud Services, and other operational teams to clarify ownership and address client needs effectively.
- Coordinate with Marketing to identify and showcase client success stories, references, case studies, and testimonials.
- Regularly communicate segment performance, trends, risks, and progress toward departmental goals to executive leadership.
Qualifications
- Bachelor’s degree in a related field or equivalent professional experience; advanced degree preferred.
- Eight or more years of progressive experience in Client Success, account management, professional services, consulting, or another strategic client-facing function, including significant people-leadership experience.
- Experience leading leaders and client-facing teams in an enterprise software or SaaS environment.
- Demonstrated ability to manage the health, strategy, and performance of a complex client portfolio or market segment.
- Demonstrated ability to guide clients and teams through product, cloud, organizational, or operational change.
- Experience developing scalable Client Success practices across a diverse or complex client portfolio.
- Strong executive presence, communication skills, business judgment, and ability to build trusted relationships with senior client and internal stakeholders.
- Proven ability to use data, client insights, and performance measures to identify risk, prioritize resources, and drive action.
- Experience with Client Success platforms such as Gainsight, CRM systems, analytics, automation, or digital-engagement tools.
- Demonstrated strength in coaching, performance management, conflict resolution, and leadership development.
- Experience working in public-sector technology, Courts & Justice, enterprise SaaS, or another complex or regulated environment is preferred.
- Willingness to travel approximately 20%–30%, based on business and client needs.
INTRODUCTION
The Director, Client Success, Enterprise Corrections is a strategic people leader responsible for the health, engagement, and success of an assigned client segment within Tyler’s Courts & Justice division. This role drives product adoption, value realization, satisfaction, retention, and long-term partnership across the client lifecycle. The Director will develop and execute a Client Success strategy tailored to the needs of the assigned client segment while contributing to the broader direction of the Client Success organization. This leader will also support Tyler’s continued cloud and product modernization by helping clients understand, prepare for, and adopt change while proactively addressing risks. The Director will lead and develop a high-performing team, establish scalable and consistent Client Success practices, and partner across the organization to deliver measurable outcomes for Tyler and its clients.
This role requires a leader who can balance strategic client partnership, team development, operational discipline, and cross-functional execution. The Director will be expected to influence outcomes across a complex client segment while helping Tyler scale consistent Client Success practices.
Responsibilities
Strategic Leadership
- Develop and execute the Client Success strategy for an assigned client segment, ensuring alignment with Tyler’s organizational priorities and desired client outcomes.
- Maintain a comprehensive view of the segment’s overall health, strategic priorities, modernization readiness, retention risks, and growth opportunities.
- Contribute to the broader Client Success strategy by sharing segment insights, emerging trends, risks, and recommended actions.
- Translate Tyler’s cloud and modernization strategy into actionable client engagement, readiness, adoption, and value realization plans.
- Establish clear goals and performance measures across client health, adoption, satisfaction, retention risk, engagement, referenceability, and value realization.
- Foster a culture of accountability, collaboration, adaptability, and continuous improvement.
- Represent the needs and perspectives of the assigned client segment in departmental and cross-functional planning.
Team Leadership and Development
- Lead, coach, and develop Client Success leaders and professionals, including performance management, career development, and succession planning.
- Establish clear expectations and consistent operating practices across the team.
- Promote collaboration and knowledge sharing to improve the quality and consistency of the client experience.
- Use strong emotional intelligence and sound judgment to navigate complex team, client, and organizational dynamics.
- Lead the team effectively through organizational, product, and industry change.
Client Engagement, Advocacy, and Retention
- Ensure the team develops meaningful success plans that connect Tyler solutions to each client’s goals, priorities, and desired outcomes.
- Build trusted relationships with executive stakeholders across the assigned client segment.
- Establish proactive approaches for identifying at-risk clients and coordinating recovery plans before issues affect retention or the broader relationship.
- Provide executive leadership during significant client escalations, ensuring clear ownership, communication, and follow-through.
- Oversee client advocacy and engagement efforts, including user groups, advisory councils, references, testimonials, and other opportunities to elevate the client voice.
- Lead or support executive business reviews with key clients, focusing on strategic priorities, measurable outcomes, risks, and future plans.
Modernization and Adoption
- Help clients successfully navigate Tyler’s transition to modern, cloud-based solutions by supporting readiness, change management, adoption, and ongoing value realization.
- Assess modernization readiness across the assigned client segment and ensure risks, concerns, and adoption barriers are surfaced early.
- Partner with Product Development, Professional Services, Support, Technical & Cloud Services, Sales, and other teams to provide clients with a coordinated experience throughout their modernization journey.
- Equip the Client Success team with the knowledge, messaging, and resources needed to communicate Tyler’s strategy and guide productive client conversations.
Data, Scale, and Operational Excellence
- Use client data, health indicators, feedback, and operational insights to prioritize engagement across the assigned client segment.
- Develop segmented and scalable engagement approaches, including digital programs, trigger-based outreach, group education, webinars, and other one-to-many strategies.
- Ensure consistent and disciplined use of Client Success platforms to document client context, risks, commitments, and outcomes.
- Evaluate team capacity, account coverage, and resource allocation to ensure effort is aligned with client needs and strategic priorities.
- Refine processes, tools, and playbooks that improve efficiency, accountability, and the overall client experience.
- Provide input and recommendations regarding departmental budgets, staffing, and resource needs.
Cross-Functional Collaboration
- Partner with Product Development to ensure client feedback, adoption barriers, and emerging needs inform product planning and prioritization.
- Collaborate with Sales and other business leaders to support retention and identify appropriate expansion or cross-sell opportunities within the assigned client segment.
- Work closely with Professional Services, Support, Technical & Cloud Services, and other operational teams to clarify ownership and address client needs effectively.
- Coordinate with Marketing to identify and showcase client success stories, references, case studies, and testimonials.
- Regularly communicate segment performance, trends, risks, and progress toward departmental goals to executive leadership.
Qualifications
- Bachelor’s degree in a related field or equivalent professional experience; advanced degree preferred.
- Eight or more years of progressive experience in Client Success, account management, professional services, consulting, or another strategic client-facing function, including significant people-leadership experience.
- Experience leading leaders and client-facing teams in an enterprise software or SaaS environment.
- Demonstrated ability to manage the health, strategy, and performance of a complex client portfolio or market segment.
- Demonstrated ability to guide clients and teams through product, cloud, organizational, or operational change.
- Experience developing scalable Client Success practices across a diverse or complex client portfolio.
- Strong executive presence, communication skills, business judgment, and ability to build trusted relationships with senior client and internal stakeholders.
- Proven ability to use data, client insights, and performance measures to identify risk, prioritize resources, and drive action.
- Experience with Client Success platforms such as Gainsight, CRM systems, analytics, automation, or digital-engagement tools.
- Demonstrated strength in coaching, performance management, conflict resolution, and leadership development.
- Experience working in public-sector technology, Courts & Justice, enterprise SaaS, or another complex or regulated environment is preferred.
- Willingness to travel approximately 20%–30%, based on business and client needs.
See all 46+ H-1B Visa Director of Client Success Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director of Client Success
Frame your degree for specialty occupation
Pull your O*NET profile for Customer Success Managers and cross-reference your transcript with the listed knowledge domains. Employers filing your LCA need to show your degree field directly relates to the role's core duties, so name that connection explicitly in your resume.
Target companies with LCA filing history
Search Migrate Mate to identify employers with verified H-1B LCA filing history for client success and account management roles. Companies that have certified LCAs before understand the process and are far less likely to withdraw an offer mid-filing when costs or timelines surface.
Prepare a worksite LCA addendum strategy
If your Director role involves managing accounts across multiple client sites, confirm with the hiring manager that the employer will file a separate certified LCA for each worksite. A single LCA doesn't cover locations not listed at certification, and surprises here can delay your start date.
Use OFLC Wage Search before salary talks
Look up the prevailing wage for your target city using OFLC Wage Search before you receive an offer. Directors of Client Success are typically classified at wage level III or IV. Knowing the DOL floor lets you negotiate from an informed position and flags employers quoting below-compliance numbers.
Anticipate the cap and plan your timing
H-1B selection rules have changed recently, so confirm your registration window directly with USCIS before accepting a role contingent on cap selection. Build a contingency into your offer negotiation, including a start date that accounts for potential premium processing, which USCIS currently adjudicates within 15 business days.
Get the LCA job description reviewed before signing
Ask to see the LCA job description the employer intends to file before you accept the offer. Vague duty statements like 'manages client relationships' without degree-level specificity increase your risk of a Request for Evidence from USCIS challenging specialty occupation status.
H-1B Visa Director of Client Success: Frequently Asked Questions
Does a Director of Client Success role qualify as a specialty occupation for H-1B purposes?
Yes, the role typically qualifies. Directors of Client Success are expected to apply specialized knowledge in areas like strategic account management, organizational behavior, or business analytics, and employers routinely require a bachelor's degree in business, communications, marketing, or a related field. USCIS evaluates the specific job duties and educational requirements stated in the I-129 petition, so the LCA description needs to reflect degree-level complexity, not just relationship management tasks.
How long does H-1B status last for a Director of Client Success role?
H-1B status is initially granted for up to three years and can be extended for an additional three years, reaching a six-year maximum. After that point, extensions are only possible if your employer has an approved I-140 immigrant petition or a PERM labor certification filed at least 365 days before your six-year limit is reached.
What happens to my H-1B status if I get promoted within the same company?
A material change in job duties, title, or location typically requires your employer to file an amended H-1B petition with USCIS before the change takes effect. Moving from a senior manager role to Director is often considered a material change. Each new worksite also requires a freshly certified LCA, so coordinate with your employer's immigration counsel before any promotion is finalized.
How do I find employers who actively sponsor H-1B visas for client success leadership roles?
Migrate Mate lists U.S. employers with verified H-1B LCA filing history, searchable by role and city. Focus on SaaS, enterprise software, and professional services companies, where Director-level client success positions are most consistently structured around bachelor's-degree-required duties and where legal teams are already familiar with the H-1B process.
Can my employer use dual intent to support both my H-1B and a future green card application?
Yes. H-1B is one of the few nonimmigrant visa categories that explicitly permits dual intent, meaning you can maintain H-1B status while your employer simultaneously pursues PERM labor certification and an I-140 immigrant petition on your behalf. This matters for Director-level roles where long-term retention plans often include employer-sponsored green card pathways.