H-1B Visa Customer Success Lead Jobs
H-1B visa jobs for Customer Success Leads exist at SaaS companies, enterprise software firms, and technology platforms that file Labor Condition Applications for degree-level client-facing roles. Employers sponsor H-1B status for up to three years, extendable to six, covering positions that require a bachelor's degree in business, communications, or a related field.
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Get Access To All JobsSCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
SCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See all 79+ H-1B Visa Customer Success Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Lead Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Lead
Frame your degree for specialty occupation
Customer Success Lead roles qualify as H-1B visa specialty occupations when tied to a specific degree field. Pull your O*NET occupation profile to confirm the degree requirements listed, then align your resume to show how your business or communications degree directly supports the role's technical duties.
Target companies with active LCA filing history
Search Migrate Mate to identify employers who have filed Labor Condition Applications for Customer Success roles specifically. Prioritize companies with recent LCA certifications in your target city, since each worksite requires its own certified LCA before your I-129 petition can be filed.
Verify prevailing wage tier before negotiating
Use the OFLC Wage Search to look up the prevailing wage for your occupation code and metro area before salary discussions. Your employer must certify a wage at or above the applicable level in the LCA, so knowing the tier prevents late-stage offer complications.
Clarify remote and hybrid worksite plans early
If the role involves working from home or multiple client sites, tell your employer before the LCA is filed. DOL requires a separate certified LCA for each worksite, so a change in work location after filing can require an amended petition and delay your start date.
Document client-facing technical responsibilities precisely
USCIS scrutinizes Customer Success roles for specialty occupation status. Work with your employer to ensure the job description specifies degree-level duties, such as technical onboarding architecture or integration consulting, rather than general account management tasks that could weaken the petition.
Account for cap timing in your job search calendar
H-1B cap selection rules have changed recently, so plan your offer and filing timeline with your employer accordingly. If you're currently on OPT or a cap-exempt status, confirm with USCIS guidance whether your situation allows a cap-exempt employer filing or requires waiting for the next cap cycle.
H-1B Visa Customer Success Lead: Frequently Asked Questions
Does a Customer Success Lead role qualify as an H-1B specialty occupation?
Yes, when the position requires at least a bachelor's degree in a directly related field such as business administration, communications, computer science, or a related discipline. Employers sponsoring H-1B visas for Customer Success Leads typically structure the role around technical onboarding, product integration, or solutions consulting duties that necessitate that specific degree background. Roles framed around general client support without degree-level requirements are harder to certify.
Which employers sponsor H-1B visas for Customer Success Lead positions?
SaaS companies, enterprise software firms, and technology platforms are the most active sponsors for Customer Success Lead roles. These employers routinely file Labor Condition Applications for client-facing roles that require degree-level product and integration knowledge. Browse Migrate Mate to find employers with verified H-1B LCA filing history for Customer Success positions in your target city and industry.
How long does H-1B status last for a Customer Success Lead job?
H-1B status is initially granted for up to three years and can be extended to a maximum of six years. After six years, continued H-1B extensions are only available if you have an approved I-140 immigrant petition or a PERM labor certification that has been pending for 365 days or more, allowing you to extend in one-year or three-year increments under AC21 portability rules.
What happens to my H-1B if I change employers or move to a new city?
Changing employers requires your new employer to file a fresh H-1B transfer petition with USCIS before or when you start. Moving to a new worksite, even within the same company, requires a new certified LCA for that location. You can begin work for the new employer once the transfer petition is received by USCIS, without waiting for final approval, under H-1B portability rules.
What documents should I prepare before applying for H-1B-sponsored Customer Success Lead roles?
Gather official transcripts confirming your bachelor's degree in a directly related field, along with any professional certifications relevant to SaaS or enterprise software platforms. Prepare a detailed resume that explicitly ties your degree to the technical duties of the role. Your employer will need these documents to build the specialty occupation argument in the LCA and I-129 petition submitted to USCIS.