H-1B Visa Head of Customer Service Jobs
Head of Customer Service jobs at H-1B visa sponsoring employers require a bachelor's degree in business, communications, or a related field to qualify as a specialty occupation. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering up to three years of authorized status.
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Get Access To All JobsAbout the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
See all H-1B Visa Head of Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Head of Customer Service Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Head of Customer Service
Frame your degree for specialty occupation
Pull your O*NET profile for Customer Service Managers and document how your bachelor's degree in business, communications, or organizational psychology maps directly to the role's listed knowledge requirements. Weak degree-to-role alignment is the most common I-129 denial trigger for this title.
Verify employer LCA filing history first
Before applying, search Migrate Mate to confirm which employers have certified Labor Condition Applications for customer service leadership roles. Employers with active LCA history move faster through USCIS because their HR and legal teams already know the process.
Get your performance data employer-ready
Sponsoring employers need to justify specialty occupation to USCIS, so arrive with quantified outcomes: customer satisfaction scores, team size, escalation resolution rates. This evidence directly supports the employer's petition and shortens RFE risk during adjudication.
Clarify worksite coverage before signing
If the role involves managing distributed teams or traveling between service centers, each physical worksite needs its own certified LCA. Confirm with HR whether they'll certify multiple locations before you accept an offer, not after.
Negotiate filing timeline into your offer letter
H-1B status is granted for up to three years and requires USCIS approval before your start date. Build a written buffer of at least 90 days between offer acceptance and your first day to absorb standard processing, and ask whether the employer uses premium processing.
Use OFLC Wage Search to anchor salary conversations
DOL's prevailing wage tiers directly determine what your employer must certify on the LCA. Look up the wage level for your SOC code and metro area in OFLC Wage Search before salary negotiations so your offer lands at or above the certified rate.
H-1B Visa Head of Customer Service: Frequently Asked Questions
Does a Head of Customer Service role qualify as an H-1B specialty occupation?
It depends on how the employer structures the position. A Head of Customer Service role qualifies as a specialty occupation when the employer defines it as requiring a bachelor's degree in business, communications, management, or a directly related field. USCIS evaluates the actual job duties, not just the title, so employers typically document that the role demands theoretical and practical application of a specific body of knowledge rather than general supervisory experience.
Which employers commonly sponsor H-1B visas for customer service leadership roles?
Technology companies, financial services firms, and large enterprise software businesses are the most active H-1B sponsors for customer service leadership positions because they treat customer success and service operations as degree-level functions tied to product knowledge. You can browse verified H-1B sponsoring employers hiring for this role on Migrate Mate, which surfaces LCA-certified companies by job category.
How long does H-1B status last for a Head of Customer Service position?
USCIS grants initial H-1B status for up to three years, with one extension available for a total of six years. Beyond six years, continued H-1B status typically requires an approved I-140 immigrant petition or another qualifying factor under AC21 portability rules. Your status is tied to the specific employer and worksite listed in the approved petition.
What documents should I prepare to support an employer's H-1B petition for this role?
Gather your academic transcripts and diploma, a credential evaluation if your degree is from outside the U.S., and documentation of any professional certifications in customer experience or operations management. Employers also benefit from a detailed resume showing measurable outcomes, since USCIS scrutinizes whether the role genuinely requires a specific bachelor's degree rather than general business experience.
What happens to my H-1B status if I move to a different customer service team within the same company?
An internal transfer to a materially different role, a new worksite location, or a significant change in job duties may require the employer to file an amended H-1B petition with USCIS and certify a new LCA with DOL for the new worksite. Minor changes within the same position typically do not require an amendment, but HR and immigration counsel should evaluate any structural change before it takes effect.