H-1B Visa Contact Representative Jobs
Contact Representative jobs at H-1B visa-sponsoring employers typically sit within government agencies, financial institutions, and large service organizations where degree-level communication and policy knowledge are required. Employers who sponsor H-1B visas for this role build the position around specialized analytical or regulatory duties that meet USCIS specialty occupation standards.
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Get Access To All JobsINTRODUCTION
All required qualifications must be included in the application materials.
MINIMUM QUALIFICATIONS
- High School diploma / GED and two (2) years of clerical office experience or medical appointment scheduling experience.
- Veterinary or medical training/education may be substituted for some of the years of experience.
- Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience.
- Must have experience with and be proficient in Microsoft Office programs or similar software.
- General knowledge of the Google platform, including Gmail.
- Experience and comfort working with animals.
PREFERRED QUALIFICATIONS
- Veterinary call center, front desk, or admissions experience.
- Customer service orientation, outstanding interpersonal skills, and problem solving skills.
- Experience working effectively in a fast-paced environment, including the ability to multi-task and reprioritize tasks to meet job expectations and service goals.
- Willingness and ability to cross train and assist in other client areas as assigned.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to individuals with disabilities to perform the essential functions. This will be determined on a case by case basis in conjunction with Disability Services.
While performing the duties of this job, the employee is occasionally required to:
- Stand; walk; sit; push, pull
- Use hands to finger, hold, handle or feel animals or objects, tools or controls
- Reach with hands and arms
- Restrain animals with both hands and arms
- Climb stairs
- Balance; stoop, kneel, crouch or crawl
- Talk or hear; taste or smell
- The employee must occasionally lift and/or move up to 50 pounds without assistance, occasionally lift and/or move over 50 pounds with assistance.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
DAYS/HOURS
Monday 9:00pm to 5:30am; Wednesday to Sunday, variable shifts for the remaining 32 hours
This position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interactions. Staff in this role, put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.
Customer Contact Center Representatives greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR’s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.
CCCR’s interact effectively with others and actively participate as committed, collaborative team members. CCCR’s act as proud ambassadors of the Veterinary Medical Center (VMC) and University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the “common good”. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others’ ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.
CCCR’s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service. All of these efforts help the VMC survive in a competitive environment.
ESSENTIAL FUNCTIONS
100%- Front Desk & Call Center (Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital)
- Delight clients and visitors by welcoming them to the VMC and provide a caring, reliable, and knowledgeable first contact point.
- Efficiently and accurately check-in / admit patients ensuring all quality standards are met and established protocols are followed, including verifying rDVM, client, and patient demographics, and ensuring the billing process is initiated.
- Assist with accurate electronic medical record keeping by ensuring all authorization forms are updated, signed and completed. Follow service guidelines to ensure that records are correctly downloaded, saved, scanned, and/or forwarded to internal services and staff.
- Utilize established protocols for walk-in clients seeking Emergency/Critical Care and Urgent Care services, or those who may be seeking other services and information.
- Notify proper personnel of the client/patient’s arrival, following specific guidelines.
- Give parking permits to all appropriate clients.
- Place required documents in patient medical records.
- Prepare medical records with appropriate forms for the service the patient is seeing.
- Register visitors as they enter the hospital and notify proper personnel of arrival.
- Assist clients with prescription pick-up and payment, including initiating contact with Pharmacy and After Hours Dispensary staff.
- Give directions to vendors, clients and visitors.
- Maintain appearance of front desk and lobby areas according to VMC cleanliness, health, and safety standards.
- Help to maintain service/department schedules.
- Answer incoming calls from within the VMC (staff, students, clinicians calling the front desks or call center).
- Follow hospital guidelines for collecting payments and discharging patients.
- Problem solve routine issues and escalate issues as needed/appropriate.
- Facilitate in-person and remote admission, visitation, and discharge of Large Animal Hospital patients.
- Use established protocol for calling in after-hours staff, including specialty teams, Customer Contact Center staff, The Raptor Center, and the Veterinary Diagnostic Lab.
- Follow accounting protocols for processing payments and deposits, opening/closing registers, and handling cash.
- Triage incoming small and large animal emergency cases; utilize internal triage tracking system as appropriate.
- Enter emergent and urgent appointments and consults on schedules for the Lewis Small Animal Hospital, Large Animal Hospital, and West Metro Equine Practice as appropriate; notify clients of emergency processes, including reading required scripts.
- Process scheduling requests via phone and email based on standards and guidelines for each service.
- Process general information calls and emails by answering questions, taking messages, and redirecting incoming inquiries as appropriate.
- Process appropriate paperwork for new and existing clients.
- Answer questions and explain procedures for interns, senior veterinary students, and student technicians.
- Act as liaison between clients, referring clinics, and clinicians.
- Recognize, document, and alert supervisors of trends in client calls, emails, or faxes.
- Facilitate shadow experiences for new and existing staff within the VMC.
- Ability and willingness to cross train and assist in other areas as assigned.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Requires close supervision.
- Keen attention to detail.
- Strong interpersonal skills (is courteous, respectful, trustworthy, and has a strong work ethic).
- Must possess a teaching and service orientation, as well as a positive attitude.
- Using resources wisely, including supplies, downtime, and computers/internet.
- Being available and approachable to their team and others.
- Communicating (speak/listen/respond) in a respectful, positive, and timely manner to clients, staff, coworkers, and supervisors.
- Ability to quickly and efficiently identify distressed clients/patients and escalate to appropriate staff members / supervisors when necessary.
- Looking for and supporting quality improvement, including recognizing, documenting, and alerting the supervisor of customer service trends.
- Ability to effectively multi-task and reprioritize to meet job expectations.
- Supporting the mission and values of the VMC and displaying organizational citizenship behavior.
- Required to cover Customer Contact Center on-call/overnight vacation coverage approximately 22 days per fiscal year.
- Required to work a minimum of two holidays per fiscal year.
WORK ENVIRONMENT
This work is generally performed at The University of Minnesota, College of Veterinary Medicine, and at the Veterinary Medical Center.
This work environment may include exposure to noise, bright/low lighting, temperature variations, animal bodily fluids and waste, and allergens such as mold, dust, hay and animal hair and dander.
SUPERVISION
- Immediate supervisor – Customer Contact Center Supervisor
- Work direction given by – Customer Contact Center Supervisor; Director of Client Services
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail jobcentr@umn.edu.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.
INTRODUCTION
All required qualifications must be included in the application materials.
MINIMUM QUALIFICATIONS
- High School diploma / GED and two (2) years of clerical office experience or medical appointment scheduling experience.
- Veterinary or medical training/education may be substituted for some of the years of experience.
- Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience.
- Must have experience with and be proficient in Microsoft Office programs or similar software.
- General knowledge of the Google platform, including Gmail.
- Experience and comfort working with animals.
PREFERRED QUALIFICATIONS
- Veterinary call center, front desk, or admissions experience.
- Customer service orientation, outstanding interpersonal skills, and problem solving skills.
- Experience working effectively in a fast-paced environment, including the ability to multi-task and reprioritize tasks to meet job expectations and service goals.
- Willingness and ability to cross train and assist in other client areas as assigned.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to individuals with disabilities to perform the essential functions. This will be determined on a case by case basis in conjunction with Disability Services.
While performing the duties of this job, the employee is occasionally required to:
- Stand; walk; sit; push, pull
- Use hands to finger, hold, handle or feel animals or objects, tools or controls
- Reach with hands and arms
- Restrain animals with both hands and arms
- Climb stairs
- Balance; stoop, kneel, crouch or crawl
- Talk or hear; taste or smell
- The employee must occasionally lift and/or move up to 50 pounds without assistance, occasionally lift and/or move over 50 pounds with assistance.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
DAYS/HOURS
Monday 9:00pm to 5:30am; Wednesday to Sunday, variable shifts for the remaining 32 hours
This position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interactions. Staff in this role, put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.
Customer Contact Center Representatives greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR’s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.
CCCR’s interact effectively with others and actively participate as committed, collaborative team members. CCCR’s act as proud ambassadors of the Veterinary Medical Center (VMC) and University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the “common good”. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others’ ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.
CCCR’s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service. All of these efforts help the VMC survive in a competitive environment.
ESSENTIAL FUNCTIONS
100%- Front Desk & Call Center (Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital)
- Delight clients and visitors by welcoming them to the VMC and provide a caring, reliable, and knowledgeable first contact point.
- Efficiently and accurately check-in / admit patients ensuring all quality standards are met and established protocols are followed, including verifying rDVM, client, and patient demographics, and ensuring the billing process is initiated.
- Assist with accurate electronic medical record keeping by ensuring all authorization forms are updated, signed and completed. Follow service guidelines to ensure that records are correctly downloaded, saved, scanned, and/or forwarded to internal services and staff.
- Utilize established protocols for walk-in clients seeking Emergency/Critical Care and Urgent Care services, or those who may be seeking other services and information.
- Notify proper personnel of the client/patient’s arrival, following specific guidelines.
- Give parking permits to all appropriate clients.
- Place required documents in patient medical records.
- Prepare medical records with appropriate forms for the service the patient is seeing.
- Register visitors as they enter the hospital and notify proper personnel of arrival.
- Assist clients with prescription pick-up and payment, including initiating contact with Pharmacy and After Hours Dispensary staff.
- Give directions to vendors, clients and visitors.
- Maintain appearance of front desk and lobby areas according to VMC cleanliness, health, and safety standards.
- Help to maintain service/department schedules.
- Answer incoming calls from within the VMC (staff, students, clinicians calling the front desks or call center).
- Follow hospital guidelines for collecting payments and discharging patients.
- Problem solve routine issues and escalate issues as needed/appropriate.
- Facilitate in-person and remote admission, visitation, and discharge of Large Animal Hospital patients.
- Use established protocol for calling in after-hours staff, including specialty teams, Customer Contact Center staff, The Raptor Center, and the Veterinary Diagnostic Lab.
- Follow accounting protocols for processing payments and deposits, opening/closing registers, and handling cash.
- Triage incoming small and large animal emergency cases; utilize internal triage tracking system as appropriate.
- Enter emergent and urgent appointments and consults on schedules for the Lewis Small Animal Hospital, Large Animal Hospital, and West Metro Equine Practice as appropriate; notify clients of emergency processes, including reading required scripts.
- Process scheduling requests via phone and email based on standards and guidelines for each service.
- Process general information calls and emails by answering questions, taking messages, and redirecting incoming inquiries as appropriate.
- Process appropriate paperwork for new and existing clients.
- Answer questions and explain procedures for interns, senior veterinary students, and student technicians.
- Act as liaison between clients, referring clinics, and clinicians.
- Recognize, document, and alert supervisors of trends in client calls, emails, or faxes.
- Facilitate shadow experiences for new and existing staff within the VMC.
- Ability and willingness to cross train and assist in other areas as assigned.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Requires close supervision.
- Keen attention to detail.
- Strong interpersonal skills (is courteous, respectful, trustworthy, and has a strong work ethic).
- Must possess a teaching and service orientation, as well as a positive attitude.
- Using resources wisely, including supplies, downtime, and computers/internet.
- Being available and approachable to their team and others.
- Communicating (speak/listen/respond) in a respectful, positive, and timely manner to clients, staff, coworkers, and supervisors.
- Ability to quickly and efficiently identify distressed clients/patients and escalate to appropriate staff members / supervisors when necessary.
- Looking for and supporting quality improvement, including recognizing, documenting, and alerting the supervisor of customer service trends.
- Ability to effectively multi-task and reprioritize to meet job expectations.
- Supporting the mission and values of the VMC and displaying organizational citizenship behavior.
- Required to cover Customer Contact Center on-call/overnight vacation coverage approximately 22 days per fiscal year.
- Required to work a minimum of two holidays per fiscal year.
WORK ENVIRONMENT
This work is generally performed at The University of Minnesota, College of Veterinary Medicine, and at the Veterinary Medical Center.
This work environment may include exposure to noise, bright/low lighting, temperature variations, animal bodily fluids and waste, and allergens such as mold, dust, hay and animal hair and dander.
SUPERVISION
- Immediate supervisor – Customer Contact Center Supervisor
- Work direction given by – Customer Contact Center Supervisor; Director of Client Services
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail jobcentr@umn.edu.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.
See all H-1B Visa Contact Representative Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Contact Representative
Frame your degree as directly relevant
Contact Representative roles qualify for H-1B sponsorship when the position requires a bachelor's degree in a specific field like public administration, communications, or business. Document how your coursework directly supports the analytical and regulatory duties in the job description.
Search verified H-1B sponsors on Migrate Mate
Target employers with confirmed H-1B LCA filing history for Contact Representative roles. Migrate Mate shows which organizations have certified LCAs for this occupation, so you're applying to employers already familiar with the sponsorship process.
Check prevailing wage tiers before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for Contact Representatives in your target city before salary discussions. Your H-1B LCA must certify a wage at or above the applicable level, so knowing the threshold protects you during negotiation.
Confirm each worksite gets its own LCA
If your Contact Representative role involves working across multiple government offices or client sites, each location requires a separate certified LCA filed with DOL. Raise this with the employer's HR team early so filings aren't delayed after your start date.
Review the O*NET profile before interviews
The O*NET occupation profile for Contact Representatives outlines the core tasks, knowledge areas, and education requirements that USCIS evaluates for specialty occupation status. Align your resume and interview answers to those documented duties, not just the employer's internal job posting.
File premium processing if your start date is fixed
Contact Representative roles in government contracting or regulated industries often have hard start dates tied to contracts or fiscal cycles. USCIS premium processing accelerates the I-129 petition decision to 15 business days, reducing the risk of a gap if your start date is firm.
H-1B Visa Contact Representative: Frequently Asked Questions
Does a Contact Representative role qualify as a specialty occupation for H-1B purposes?
Not automatically. A Contact Representative position qualifies as an H-1B specialty occupation only when the employer structures it around duties that genuinely require at least a bachelor's degree in a specific related field, such as public administration, compliance, or communications. Generic customer service duties do not meet the USCIS standard. Employers who sponsor H-1B holders for this role typically write job descriptions that emphasize policy interpretation, regulatory knowledge, or technical subject-matter expertise tied to a specific degree field.
Which types of employers sponsor H-1B visas for Contact Representatives?
Federal agency contractors, financial services firms, healthcare organizations, and large regulated industries are the most common H-1B sponsors for Contact Representative roles. These employers need staff who can interpret complex policies, handle compliance-sensitive inquiries, or manage technical customer cases requiring degree-level knowledge. You can browse employers with verified LCA filing history for this occupation directly on Migrate Mate.
How long does H-1B status last for a Contact Representative position?
H-1B status is initially granted for up to three years and can be extended for an additional three years, reaching a six-year maximum under standard rules. Extensions beyond six years are possible only if you have an approved immigrant visa petition or a pending labor certification filed at the right time. Your employer must file a new I-129 petition with USCIS for each extension period.
What prevailing wage level applies to Contact Representative H-1B petitions?
The required wage depends on the job duties, geographic location, and the wage level DOL assigns based on experience and complexity. Use the OFLC Wage Search to look up the current prevailing wage for Contact Representatives in your target metropolitan area before your offer letter is finalized. The LCA your employer files must certify a wage at or above that level, and underpaying relative to the certified wage creates compliance liability for the employer.
Can a Contact Representative change employers while on H-1B status?
Yes, H-1B portability allows you to start working for a new employer once they file a new I-129 petition with USCIS, without waiting for approval, as long as your current status is valid and the petition is non-frivolous. The new employer must file a fresh LCA with DOL covering the new worksite and wage level before submitting the I-129. You cannot carry your existing LCA or petition to a different employer.