H-1B Visa Director of Customer Service Jobs
H-1B visa jobs for Directors of Customer Service sit at the intersection of business operations and strategic leadership, roles that sponsoring employers structure around degree-level responsibilities in business administration, communications, or a related field. Employers filing H-1B petitions for this title typically manage large service organizations, require cross-functional coordination, and expect measurable accountability for customer retention outcomes.
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Get Access To All JobsINTRODUCTION
Ziehm Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Director of National Customer Service Operations in Scottsdale AZ.
Why Work for Ziehm Imaging?
There's something special about Ziehm Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm Orthoscan depends on every employee in our organization, it is our people who make the difference.
What do we offer?
- The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
- A unique culture where people convert their passion into action;
- The kind of competitive compensation you would expect from a world leader;
- Nine paid holidays plus a generous PTO and vacation time plan;
- Great benefit plans, major medical, dental and vision;
- Company 401(k) plan with an employer match.
What do we expect from you?
- You have a passion for serving others.
- Creative and fresh thinking in your work.
- A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
- The ability and experience to perform the job duties successfully.
JOB SUMMARY:
Supervises the Service Operations, including Customer Service, Regional Service Managers, Technical Team and Field Service Engineers. Administers the installation, troubleshooting and technical solutions of products/equipment to ensure and deliver the highest level of quality to the customer. Determines and recommends optimal and best FSE deployment based on considerations of response time, skills, abilities, travel expense and overtime considerations.
ESSENTIAL JOB FUNCTIONS:
- Manage and ensure the essential duties of the Regional Service Managers/Field service Engineers job functions are completed to obtain optimum performance and customer satisfaction
- Provides management with ongoing suggestions regarding customer satisfaction, product performance, and product improvements
- Maintains departmental efficiency financials relative to P&L (i.e., costs / revenues) and control of overtime expenses
- Establishes standards for ensuring all customer complaints are handled in an expedient and professional manner
- Ensures Key Performance Indicators are reviewed and visible with all reports turned in as scheduled Utilizing Service Max, Salesforce, Genesys, SAP
- Ensures all assigned tasks are completed
- Must be able to handle stress positively, effectively and in the way most appropriately for the benefit of the customer, department, and company. Able to positively respond to change and handle other tasks assigned
- Maintains compliance to work instructions, SOP’s and all Quality Policies
- Manages, leads, coaches, and develops team members on an ongoing basis using continuous improvement methodology and mindset
- Participate and support company and department audits
- Support and maintain safety compliance
- Drives service Contract capture and growth initiatives
- Organize and conduct site visits with field team members, sales and customers as required
- Support the America’s Academy as needed with Trainer Resources (Train the Trainer)
MINIMUM EDUCATIONAL REQUIREMENTS:
Bachelor’s degree (BA/BS) in electronics, electrical engineering, computer science, and/or other closely related technical degree preferred. Science degree/years of experience can be evaluated.
MINIMUM EXPERIENCE:
Minimum 5 years’ experience as a Field Engineer for medical digital imaging systems and general fluoroscopy equipment is preferred. Minimum 5 years management experience with a manufacturing and/or service environment, preferred at a Regional and National Scope.
COMPETENCIES:
Electronics certification from a trade school preferred or other formalized training and completion of electronics theory and applications through the military. Advanced knowledge of digital and analog circuitry, medical digital imaging systems, general fluoroscopy, extensive computer knowledge, MS Office suite.
WORKING CONDITIONS:
- Work closely with users in the office environment and speaks with outside vendors.
- Long hours and willingness to work overtime as dictated by departmental needs
- Minimum domestic travel may be required
- May require PPE and periodic exposure to low dose radiation.
We support a drug free work environment
Ziehm Orthoscan is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.
INTRODUCTION
Ziehm Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Director of National Customer Service Operations in Scottsdale AZ.
Why Work for Ziehm Imaging?
There's something special about Ziehm Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm Orthoscan depends on every employee in our organization, it is our people who make the difference.
What do we offer?
- The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
- A unique culture where people convert their passion into action;
- The kind of competitive compensation you would expect from a world leader;
- Nine paid holidays plus a generous PTO and vacation time plan;
- Great benefit plans, major medical, dental and vision;
- Company 401(k) plan with an employer match.
What do we expect from you?
- You have a passion for serving others.
- Creative and fresh thinking in your work.
- A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
- The ability and experience to perform the job duties successfully.
JOB SUMMARY:
Supervises the Service Operations, including Customer Service, Regional Service Managers, Technical Team and Field Service Engineers. Administers the installation, troubleshooting and technical solutions of products/equipment to ensure and deliver the highest level of quality to the customer. Determines and recommends optimal and best FSE deployment based on considerations of response time, skills, abilities, travel expense and overtime considerations.
ESSENTIAL JOB FUNCTIONS:
- Manage and ensure the essential duties of the Regional Service Managers/Field service Engineers job functions are completed to obtain optimum performance and customer satisfaction
- Provides management with ongoing suggestions regarding customer satisfaction, product performance, and product improvements
- Maintains departmental efficiency financials relative to P&L (i.e., costs / revenues) and control of overtime expenses
- Establishes standards for ensuring all customer complaints are handled in an expedient and professional manner
- Ensures Key Performance Indicators are reviewed and visible with all reports turned in as scheduled Utilizing Service Max, Salesforce, Genesys, SAP
- Ensures all assigned tasks are completed
- Must be able to handle stress positively, effectively and in the way most appropriately for the benefit of the customer, department, and company. Able to positively respond to change and handle other tasks assigned
- Maintains compliance to work instructions, SOP’s and all Quality Policies
- Manages, leads, coaches, and develops team members on an ongoing basis using continuous improvement methodology and mindset
- Participate and support company and department audits
- Support and maintain safety compliance
- Drives service Contract capture and growth initiatives
- Organize and conduct site visits with field team members, sales and customers as required
- Support the America’s Academy as needed with Trainer Resources (Train the Trainer)
MINIMUM EDUCATIONAL REQUIREMENTS:
Bachelor’s degree (BA/BS) in electronics, electrical engineering, computer science, and/or other closely related technical degree preferred. Science degree/years of experience can be evaluated.
MINIMUM EXPERIENCE:
Minimum 5 years’ experience as a Field Engineer for medical digital imaging systems and general fluoroscopy equipment is preferred. Minimum 5 years management experience with a manufacturing and/or service environment, preferred at a Regional and National Scope.
COMPETENCIES:
Electronics certification from a trade school preferred or other formalized training and completion of electronics theory and applications through the military. Advanced knowledge of digital and analog circuitry, medical digital imaging systems, general fluoroscopy, extensive computer knowledge, MS Office suite.
WORKING CONDITIONS:
- Work closely with users in the office environment and speaks with outside vendors.
- Long hours and willingness to work overtime as dictated by departmental needs
- Minimum domestic travel may be required
- May require PPE and periodic exposure to low dose radiation.
We support a drug free work environment
Ziehm Orthoscan is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director of Customer Service
Frame your credentials around specialty occupation
Pull your O*NET profile for this occupation and map your degree directly to the analytical, strategic, and managerial duties listed. USCIS scrutinizes whether a director-level role genuinely requires a specific bachelor's field, so your resume needs to reflect that alignment explicitly.
Target employers with active LCA filing history
Search Migrate Mate to identify employers who have already filed certified LCAs for Director of Customer Service or closely related titles. Prior filings signal an established sponsorship infrastructure, reducing the risk of an employer backing out mid-process over unfamiliarity with H-1B visa requirements.
Verify prevailing wage tier before accepting an offer
Run the OFLC Wage Search using the correct SOC code and your specific worksite location before you negotiate. Your employer must certify a wage at Level III or IV for a director title, and accepting an offer below that tier creates LCA compliance problems that delay or block your petition.
Confirm each worksite gets its own certified LCA
If your role involves overseeing service teams across multiple office locations, each worksite requires a separately certified LCA. Raise this with your employer's HR or legal team early, because adding worksites after filing extends the timeline and can create gaps in your authorized work locations.
Account for the H-1B cap and changed selection rules
The H-1B annual cap applies to most private employers, and the registration and selection rules have changed recently. Build your job search timeline around the federal government's current registration window rather than assuming the process works the way it did in prior years.
Document business impact to strengthen your petition
USCIS expects evidence that a Director of Customer Service role requires degree-level judgment, not just management experience. Compile performance data, budget ownership records, and cross-departmental project documentation before your employer's immigration counsel drafts the support letter.
H-1B Visa Director of Customer Service: Frequently Asked Questions
Does a Director of Customer Service role qualify as a specialty occupation for H-1B?
It depends on how the position is structured. When the employer frames the role around degree-level responsibilities, such as strategic planning, organizational design, or data-driven performance management, and requires a bachelor's degree in business administration, communications, or a related field, USCIS will generally accept it as a specialty occupation. Roles centered on supervision of frontline staff without analytical or strategic duties typically do not qualify automatically, so the employer's job description and support letter carry significant weight in the petition.
Which employers commonly sponsor H-1B visas for Director of Customer Service roles?
Technology companies, financial services firms, and large healthcare organizations are among the most active sponsors for director-level customer service positions, since their scale and regulatory environment demand the kind of strategic oversight USCIS associates with specialty occupation status. You can browse verified sponsoring employers directly on Migrate Mate, which surfaces companies with certified LCA filing history for this and related titles.
How long does H-1B status last for a Director of Customer Service?
H-1B status is initially granted for up to three years and can be extended to a six-year maximum. Beyond six years, continued H-1B extensions are available only if you have an approved I-140 immigrant petition or have reached certain milestones in the PERM labor certification process. Directors who anticipate a long U.S. tenure should discuss green card sponsorship timelines with their employer early.
What prevailing wage level applies to a Director of Customer Service H-1B petition?
Directors of Customer Service are typically classified at wage Level III or Level IV under DOL guidelines, reflecting the supervisory scope and strategic accountability of the role. Your employer must certify the LCA at or above the prevailing wage for the specific SOC code and worksite location. Use the OFLC Wage Search to verify the applicable rate before finalizing your compensation negotiation, since an underpaid offer can block LCA certification.
What documentation strengthens an H-1B petition for a director-level customer service role?
USCIS looks for evidence that the position requires a specific bachelor's degree, not just general business experience. Strong petitions include a detailed job description with degree requirements, an employer support letter explaining why the analytical and strategic duties necessitate degree-level expertise, your academic transcripts, and any professional credentials tied to customer experience management. The Bureau of Labor Statistics occupational data and O*NET task descriptions can also support the specialty occupation argument when incorporated into the petition.