H-1B Visa Technical Support Analyst Jobs
Technical Support Analyst roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Many employers in enterprise IT, SaaS, and managed services file H-1B petitions for this role. The annual cap of 85,000 visas applies, making employer selection and timing critical.
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Get Access To All JobsOverview of Position
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.
Starting Pay: $18/hr.
This role follows a Hybrid Model, which will require going into the
Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339
What makes us different?
- Your medical benefits begin on your first day
- We provide excellent compensation and retirement programs
- We deliver exceptional paid time off
- We provide tuition reimbursement available after 6 months
What will be my duties and responsibilities in this job?
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
- Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
- Provide excellent customer service and ownership of technical support issues.
- Work well in a high energy, dynamic, and collaborative environment.
- Provide appropriate responses and expectations in a timely and efficient manner.
- Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
- Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.
What are the requirements needed for this position?
- 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
- Strong experience and working knowledge in one or more of the following technical specialty areas:
- PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
- Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle/e-readers, Fire Tablets.
- Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
- High school diploma or GED (post-secondary education preferred).
- Must be able to type 30-40 WPM.
What other skills/experience would be helpful to have?
- Bachelor’s degree preferred, Associates degree a plus.
- 1 year of experience in technical support role.
- Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
- Experience working within a support organization providing phone/chat/email based support to customers.
- Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
- Excellent verbal and written communication and interpersonal skills.
- Experience in writing technical documentation for inclusion in a Knowledge Base.
- Experience with providing training and coaching, either to customers or to internal colleagues.
- Able to collaborate, interact, cooperate and motivate across job functions and teams.
- Bilingual (Spanish and English) both written and verbal.
This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
Overview of Position
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.
Starting Pay: $18/hr.
This role follows a Hybrid Model, which will require going into the
Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339
What makes us different?
- Your medical benefits begin on your first day
- We provide excellent compensation and retirement programs
- We deliver exceptional paid time off
- We provide tuition reimbursement available after 6 months
What will be my duties and responsibilities in this job?
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
- Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
- Provide excellent customer service and ownership of technical support issues.
- Work well in a high energy, dynamic, and collaborative environment.
- Provide appropriate responses and expectations in a timely and efficient manner.
- Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
- Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.
What are the requirements needed for this position?
- 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
- Strong experience and working knowledge in one or more of the following technical specialty areas:
- PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
- Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle/e-readers, Fire Tablets.
- Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
- High school diploma or GED (post-secondary education preferred).
- Must be able to type 30-40 WPM.
What other skills/experience would be helpful to have?
- Bachelor’s degree preferred, Associates degree a plus.
- 1 year of experience in technical support role.
- Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
- Experience working within a support organization providing phone/chat/email based support to customers.
- Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
- Excellent verbal and written communication and interpersonal skills.
- Experience in writing technical documentation for inclusion in a Knowledge Base.
- Experience with providing training and coaching, either to customers or to internal colleagues.
- Able to collaborate, interact, cooperate and motivate across job functions and teams.
- Bilingual (Spanish and English) both written and verbal.
This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
See all 294+ H-1B Visa Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Analyst
Confirm your degree supports specialty occupation
USCIS requires your degree to directly relate to the Technical Support Analyst role. A general business degree may not satisfy specialty occupation criteria. An IT, computer science, or information systems degree strengthens your petition significantly.
Use OFLC Wage Search before applying
Look up the prevailing wage for Technical Support Analyst roles in your target metro area before you negotiate an offer. Your employer's LCA must certify a wage at or above the DOL prevailing wage level, so knowing the floor protects you.
Target employers with active E-Verify enrollment
STEM OPT extensions require E-Verify enrollment, and many H-1B sponsors already participate. Filter your job search on Migrate Mate to find Technical Support Analyst roles at employers with confirmed H-1B filing history.
Request cap-exempt employers if lottery selection fails
Universities, nonprofits affiliated with higher education, and government research institutions are cap-exempt. A Technical Support Analyst role at an eligible institution lets you file outside the annual lottery window entirely.
Get your job description to specify degree requirements
Before your employer files the LCA and I-129, verify the job posting and internal description explicitly state a bachelor's degree in a relevant technical field is required, not just preferred. USCIS scrutinizes this distinction for support roles.
Check the O*NET profile for your SOC code
Technical Support Analyst maps to a specific SOC code in O*NET. Your employer's attorney will use this to establish specialty occupation. Confirming the correct code early prevents misclassification that can trigger a Request for Evidence.
H-1B Visa Technical Support Analyst: Frequently Asked Questions
Does a Technical Support Analyst role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires the position to normally need at least a bachelor's degree in a specific field like computer science or information systems. If your employer's job description lists a general degree or frames the role as primarily customer-facing without technical depth, USCIS may issue a Request for Evidence. Roles involving systems administration, enterprise software troubleshooting, or network diagnostics are stronger candidates.
Which employers are most likely to sponsor H-1B visas for Technical Support Analyst roles?
Enterprise software companies, managed service providers, cloud infrastructure firms, and large financial institutions with internal IT departments regularly sponsor H-1B visas for this role. Smaller SaaS startups sometimes sponsor as well, particularly for Tier 2 or Tier 3 support positions requiring deep product or systems knowledge. You can browse verified sponsoring employers on Migrate Mate, filtered specifically for Technical Support Analyst roles.
Can I transfer my H-1B to a new employer if my Technical Support Analyst role changes significantly?
H-1B portability under AC21 lets you transfer to a new employer after 180 days of approved status, as long as the new role is in the same or a substantially similar occupational classification. A shift from break-fix support to a senior systems analyst role may still qualify, but your new employer's attorney should review the SOC code and job duties before filing the transfer petition.
What does my employer need to file before I can start on H-1B status?
Your employer must first file a Labor Condition Application with DOL certifying the offered wage meets prevailing wage standards for your location and job title. Once the LCA is certified, they file Form I-129 with USCIS. The LCA must be posted at your primary worksite. If you're working remotely from a different location than what the LCA covers, a new or amended LCA may be required.
How does the H-1B lottery affect my timeline as a Technical Support Analyst candidate?
USCIS opens H-1B registration in March each year for the fiscal year starting October 1. If your employer registers you and you're selected, they can file the I-129 petition between April and June. Standard processing runs several months, so your earliest possible start date is typically October 1. Cap-exempt employers, such as universities or affiliated nonprofits, can file anytime and are not subject to this timeline.