H-1B Visa Customer Advocate Jobs
Customer Advocate jobs at H-1B visa sponsoring employers are built around degree-level duties in fields like communications, business administration, or psychology. Sponsoring employers file a Labor Condition Application and I-129 petition on your behalf, granting up to three years of status with extensions to six.
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Get Access To All JobsINTRODUCTION
JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.
- Manage all tactical execution for promotional orders and design requests.
- Represent JUNK as the on-site brand ambassador at promotional shows and events.
- Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.
- Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.
- Manage all execution for hat and apparel patch ordering process for all business units.
- Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.
- Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.
- Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.
- Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.
- Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect.
SKILLS & COMPETENCIES
- Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.
- Aware of trends and merchandising in relevant industries.
- Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
- Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
- Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
- Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus.
EDUCATION & QUALIFICATIONS
Some college High School Diploma/GED Preferred.
Experience 3-5 years Customer Service or administrative support or equivalent.
Supervisory – No direct reports.
Physical Requirements
- The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
- Color vision (ability to identify and distinguish colors).
- Able to hear and effectively communicate with peers.
- Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
- Required to have close visual acuity to perform computer tasks and operate other office machinery.
- Ability to move 10-20lbs occasionally throughout day.
- Able to hear a telephone ring.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
INTRODUCTION
JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.
- Manage all tactical execution for promotional orders and design requests.
- Represent JUNK as the on-site brand ambassador at promotional shows and events.
- Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.
- Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.
- Manage all execution for hat and apparel patch ordering process for all business units.
- Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.
- Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.
- Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.
- Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.
- Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect.
SKILLS & COMPETENCIES
- Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.
- Aware of trends and merchandising in relevant industries.
- Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
- Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
- Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
- Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus.
EDUCATION & QUALIFICATIONS
Some college High School Diploma/GED Preferred.
Experience 3-5 years Customer Service or administrative support or equivalent.
Supervisory – No direct reports.
Physical Requirements
- The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
- Color vision (ability to identify and distinguish colors).
- Able to hear and effectively communicate with peers.
- Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
- Required to have close visual acuity to perform computer tasks and operate other office machinery.
- Ability to move 10-20lbs occasionally throughout day.
- Able to hear a telephone ring.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Advocate
Frame your degree for specialty occupation
Customer Advocate roles only qualify as a specialty occupation when tied to degree-level duties. Pull your O*NET profile for this occupation and map your coursework directly to the job description before you apply, so the connection is explicit in your resume.
Verify LCA compliance at each worksite
If your role involves multiple office locations or client sites, each worksite needs its own certified LCA. Confirm with your employer before accepting an offer whether their filing covers every location where you'll regularly work.
Search employers with active H-1B LCA history
Target companies that have already filed LCAs for Customer Advocate or similar customer-success titles. Use Migrate Mate to browse verified H-1B sponsoring employers by role, so you spend time only on companies with a real filing track record.
Check prevailing wage before salary negotiations
Your employer must pay at least the DOL prevailing wage for your occupation and location. Run the OFLC Wage Search using your job title and worksite ZIP code before you negotiate, so your expected offer clears the threshold USCIS will scrutinize.
Secure a degree equivalency evaluation early
If your bachelor's degree is from outside the U.S., get a credential evaluation from a NACES-member service before you start applying. Some employers will not begin the I-129 process without an equivalency letter already in hand.
Clarify the cap-gap window if on OPT
If you're on OPT when your H-1B petition is filed, your work authorization extends automatically through September 30 under the cap-gap rule, provided your OPT end date falls before that. Confirm your employer understands this so they don't pause your start date unnecessarily.
H-1B Visa Customer Advocate: Frequently Asked Questions
Does a Customer Advocate role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that genuinely require a bachelor's degree in a specific field, such as communications, business administration, or psychology. Titles like Customer Advocate that mix degree-level analysis with general support tasks need a carefully written job description tying every core duty to that degree requirement before USCIS will accept the petition.
What documents should I prepare before asking an employer to sponsor my H-1B?
Gather your academic transcripts, diploma, and a credential evaluation if your degree is foreign. Pull your O*NET profile for the occupation and annotate how your coursework maps to the listed knowledge and skills. Having these ready signals to the employer that the specialty-occupation argument is straightforward and reduces their legal costs at the I-129 stage.
How do I find employers who have actually sponsored H-1B visas for Customer Advocate jobs?
Browse Migrate Mate to search verified H-1B sponsoring employers filtered to customer-success and advocacy titles. Looking at companies with LCA filing history in this occupation saves you from applying to employers who have never navigated the process or who structure the role below specialty-occupation requirements.
How long does H-1B status last for a Customer Advocate position?
USCIS grants H-1B status in increments of up to three years, with extensions available up to a six-year maximum. Beyond six years, continued H-1B status requires a qualifying green card petition at a specific stage under INA Section 104(c) or AC21. Extensions are tied to the sponsoring employer, so a job change requires a new I-129 petition.
Can my employer transfer my H-1B if I move to a different office location?
Yes, but each new worksite requires its own certified LCA before you begin working there. If your Customer Advocate role involves regular work at client sites or multiple company offices not covered by the original LCA, your employer must file an amended I-129 petition with USCIS reflecting the additional worksites before the work begins.