H-1B Visa Customer Advisor Jobs
Customer Advisor jobs with H-1B visa sponsorship are available at banks, insurance firms, and enterprise software companies that build degree-level advisory roles around financial analysis, compliance, or technical consulting. Employers must file a certified LCA and an I-129 petition before your start date, and your initial H-1B status runs up to three years.
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Get Access To All JobsINTRODUCTION
This role will be hybrid 3 days a week on-site. It is intended to support the Charlotte Office.
PRIMARY ROLES & RESPONSIBILITIES:
-
Case Management: Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues. Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal.
-
Live Employee Chat & Phone Inquiries: Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner.
-
Process Improvement: Identify opportunities for process improvement and contribute to the development of solutions that enhance the employee experience, reduce cycle times, and improve efficiency. Collaborate with cross-functional teams to implement changes and measure their impact.
-
Quality and Standards: Adhere to established quality standards and guidelines for customer engagement, ensuring that all interactions with employees meet or exceed expectations. This is a production environment, and as such, you will be held accountable to daily KPI (Key Performance Indicators) metrics, including:
- First-response and resolution rates
- Case resolution quality and accuracy
- Adherence to ServiceNow quality standards and guidelines
-
Customer satisfaction ratings
Utilize ServiceNow metrics and reporting to monitor and improve performance and make data-driven decisions to drive continuous improvement. -
Collaboration and Escalation: Work collaboratively with higher-level service center personnel to resolve complex customer issues. Escalate or transfer cases to other provider groups as needed, ensuring seamless transitions and resolution.
-
Knowledge Management and Compliance: Stay up to date with changes in HR policies, procedures, and systems, and ensure that knowledge base articles and self-serve information for employees are accurate, current, and compliant with organizational requirements. This includes:
- Reviewing and updating knowledge base articles to reflect changes in policies and procedures
- Ensuring that self-serve information for employees is accurate and easily accessible
- Collaborating with HR teams to identify and address knowledge gaps and training needs
BASIC QUALIFICATIONS:
- 2+ years of experience in an HR Shared Service or a related field, prior experience in a production type environment
- Excellent written communication skills, strong analytical and problem-solving skills
- Ability to interact effectively with management, employees, and other customers
- Strong follow-through and closure orientation
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Technical savviness, with experience in MS Office environments, ServiceNow (or similar platform), Applicant Tracking Systems, and HR Information Systems
- Ability to identify trends and opportunities for improvement
- Familiarity with metrics and reporting tools
- High School Diploma
PREFERRED QUALIFICATIONS:
- Bachelor's degree in a related field (strongly preferred)
COMPENSATION
- Pay: $22.00 - $23.00 per hour
WORK LOCATION
- In person
INTRODUCTION
This role will be hybrid 3 days a week on-site. It is intended to support the Charlotte Office.
PRIMARY ROLES & RESPONSIBILITIES:
-
Case Management: Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues. Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal.
-
Live Employee Chat & Phone Inquiries: Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner.
-
Process Improvement: Identify opportunities for process improvement and contribute to the development of solutions that enhance the employee experience, reduce cycle times, and improve efficiency. Collaborate with cross-functional teams to implement changes and measure their impact.
-
Quality and Standards: Adhere to established quality standards and guidelines for customer engagement, ensuring that all interactions with employees meet or exceed expectations. This is a production environment, and as such, you will be held accountable to daily KPI (Key Performance Indicators) metrics, including:
- First-response and resolution rates
- Case resolution quality and accuracy
- Adherence to ServiceNow quality standards and guidelines
-
Customer satisfaction ratings
Utilize ServiceNow metrics and reporting to monitor and improve performance and make data-driven decisions to drive continuous improvement. -
Collaboration and Escalation: Work collaboratively with higher-level service center personnel to resolve complex customer issues. Escalate or transfer cases to other provider groups as needed, ensuring seamless transitions and resolution.
-
Knowledge Management and Compliance: Stay up to date with changes in HR policies, procedures, and systems, and ensure that knowledge base articles and self-serve information for employees are accurate, current, and compliant with organizational requirements. This includes:
- Reviewing and updating knowledge base articles to reflect changes in policies and procedures
- Ensuring that self-serve information for employees is accurate and easily accessible
- Collaborating with HR teams to identify and address knowledge gaps and training needs
BASIC QUALIFICATIONS:
- 2+ years of experience in an HR Shared Service or a related field, prior experience in a production type environment
- Excellent written communication skills, strong analytical and problem-solving skills
- Ability to interact effectively with management, employees, and other customers
- Strong follow-through and closure orientation
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Technical savviness, with experience in MS Office environments, ServiceNow (or similar platform), Applicant Tracking Systems, and HR Information Systems
- Ability to identify trends and opportunities for improvement
- Familiarity with metrics and reporting tools
- High School Diploma
PREFERRED QUALIFICATIONS:
- Bachelor's degree in a related field (strongly preferred)
COMPENSATION
- Pay: $22.00 - $23.00 per hour
WORK LOCATION
- In person
See all 69+ H-1B Visa Customer Advisor Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Advisor
Frame your credentials around advisory specialization
H-1B eligibility for Customer Advisor roles hinges on demonstrating a specialty occupation. Pull your official transcripts and map your degree field directly to the advisory duties listed in the job description before you apply.
Target employers with LCA-verified advisory filings
Search Migrate Mate to find employers who have already certified LCAs for Customer Advisor or related titles. Prior filings signal an established sponsorship process and reduce the risk of a first-time employer backing out mid-offer.
Check prevailing wage tiers before salary negotiations
Your employer must pay at least the DOL prevailing wage for your job title and worksite. Use the OFLC Wage Search to look up the Level I through Level IV wage tiers for your metro area before you discuss compensation.
Confirm each worksite gets its own certified LCA
If your Customer Advisor role requires you to work at multiple client sites or branch locations, each location needs a separately certified LCA. Raise this with HR before the I-129 is filed to avoid a compliance gap.
Review the O*NET profile for your advisory title
O*NET lists the typical education and skill requirements for Customer Advisor occupations. Use it to match your degree and experience to the duties the employer will cite in the specialty occupation argument on your I-129 petition.
H-1B Visa Customer Advisor: Frequently Asked Questions
Does a Customer Advisor role qualify as a specialty occupation for H-1B purposes?
Not automatically. A generic Customer Advisor position does not meet the specialty occupation standard on its own. To qualify, the employer must structure the role around duties that require at least a bachelor's degree in a specific field, such as financial services, compliance, or technical consulting. Titles at banks, insurance firms, and enterprise software companies are more likely to meet this bar than retail or general service roles.
What documents should I prepare before asking an employer to sponsor my H-1B?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a copy of your current immigration status documents. Having a clear written summary of how your degree field connects to the advisory duties in the job description makes it easier for the employer's immigration counsel to build the specialty occupation argument for USCIS.
How do I find Customer Advisor employers who are open to H-1B sponsorship?
Browse Migrate Mate to identify employers with verified LCA filing history for Customer Advisor and related titles. Employers who have sponsored the role before already understand the LCA and I-129 process, which significantly reduces delays caused by internal legal teams encountering H-1B sponsorship for the first time.
How long does H-1B status last for a Customer Advisor position?
USCIS grants initial H-1B status for up to three years, which is tied to the certified LCA and the I-129 approval. You can extend it for an additional three years, reaching a six-year maximum under standard rules. Extensions beyond six years are possible only under specific green card filing conditions governed by immigration law.
What happens to my H-1B if my Customer Advisor role moves to a new office location?
Each worksite requires its own certified LCA from DOL before you begin working there. If your employer reassigns you to a new branch or client site not covered by the original LCA, they must file a new LCA for that location first. Working at an unlisted site before certification is a compliance violation that can affect your status.