H-1B Visa Customer Care Manager Jobs
Customer Care Manager jobs with H-1B visa sponsorship sit at the intersection of operations leadership and service strategy. Sponsoring employers build these roles around degree-level responsibilities, file a certified LCA with DOL, and petition USCIS for a 3-year initial status period tied to your worksite.
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Get Access To All JobsWHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics, are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Customer Care Manager serves as the client’s primary business contact and is responsible for client satisfaction. Customer Care Manager will have proven experience and understanding of the logistics management processes.
In this position, you will be responsible for the preparation, oversight, and negotiation of technical and complex quotes for our automated logistics systems and their underlying controls of $3 million USD or higher, including project enhancements, upgrades, change requests, and services according to customer’s requests.
Essential Functions and Responsibilities:
- Strategically plan the budget and business needs for the service accounts
- Forecast quarterly and fiscal year for all accounts
- Conduct regular account reviews with customers
- Identify opportunities for account growth, including up-selling or cross-selling service offerings
- Handle escalations and complex service issues with professionalism and urgency
- Responsible for the Service Operations team while also overseeing all maintenance contracts and hotline concerns
- Serve as the account liaison, responsible for all client communications, conflict resolutions, and compliance on deliverables
- Responsible for project management of enhancements and upgrades along with overseeing invoicing and maintenance projects
- Build a strong partnership with internal Sales department and other internal partners
- Operate as the lead point of contact for any and all matters specific to our customers, building and maintaining strong, long-lasting customer relationships
- Ensure timely and successful delivery of our solutions tailored to the customer’s needs and objectives, developing strategic initiatives and diligently following up with clients
- Manage projects and enhancements
- Forecast and track customers’ upgrade needs
- Forecast upgrade and enhancements budget and keep it up to date throughout the fiscal year
- Act as the escalation point where needed in addition to service operations
- Work closely with the Austrian headquarters and other subsidiaries
WHAT YOU HAVE
- Bachelor’s degree in Business or Technical studies preferred
- 3+ years of account management or customer service experience
- Previous experience in account management, material handling, sales and working with international teams
- Experience in delivering client-focused solutions based on customer’s needs
- Bilingual (English/German) preferred but not required
- Proven ability to manage multiple projects at a time demonstrating high attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience with SAP, ERP, CRM tools and creating code preferred
Working Conditions and Environment
- Domestic and international travel required at least 30%
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office and customer site etiquette is required at all times.
- Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.
WHAT YOU WILL GET
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics, are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Customer Care Manager serves as the client’s primary business contact and is responsible for client satisfaction. Customer Care Manager will have proven experience and understanding of the logistics management processes.
In this position, you will be responsible for the preparation, oversight, and negotiation of technical and complex quotes for our automated logistics systems and their underlying controls of $3 million USD or higher, including project enhancements, upgrades, change requests, and services according to customer’s requests.
Essential Functions and Responsibilities:
- Strategically plan the budget and business needs for the service accounts
- Forecast quarterly and fiscal year for all accounts
- Conduct regular account reviews with customers
- Identify opportunities for account growth, including up-selling or cross-selling service offerings
- Handle escalations and complex service issues with professionalism and urgency
- Responsible for the Service Operations team while also overseeing all maintenance contracts and hotline concerns
- Serve as the account liaison, responsible for all client communications, conflict resolutions, and compliance on deliverables
- Responsible for project management of enhancements and upgrades along with overseeing invoicing and maintenance projects
- Build a strong partnership with internal Sales department and other internal partners
- Operate as the lead point of contact for any and all matters specific to our customers, building and maintaining strong, long-lasting customer relationships
- Ensure timely and successful delivery of our solutions tailored to the customer’s needs and objectives, developing strategic initiatives and diligently following up with clients
- Manage projects and enhancements
- Forecast and track customers’ upgrade needs
- Forecast upgrade and enhancements budget and keep it up to date throughout the fiscal year
- Act as the escalation point where needed in addition to service operations
- Work closely with the Austrian headquarters and other subsidiaries
WHAT YOU HAVE
- Bachelor’s degree in Business or Technical studies preferred
- 3+ years of account management or customer service experience
- Previous experience in account management, material handling, sales and working with international teams
- Experience in delivering client-focused solutions based on customer’s needs
- Bilingual (English/German) preferred but not required
- Proven ability to manage multiple projects at a time demonstrating high attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience with SAP, ERP, CRM tools and creating code preferred
Working Conditions and Environment
- Domestic and international travel required at least 30%
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office and customer site etiquette is required at all times.
- Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.
WHAT YOU WILL GET
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
See all 64+ H-1B Visa Customer Care Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Care Manager
Frame your degree for specialty occupation
Pull the O*NET profile for Customer Care Manager and map your bachelor's degree in business, communications, or a related field to the listed knowledge domains. Employers use this alignment to justify specialty occupation status in the I-129 petition.
Search LCA data to target active sponsors
Use Migrate Mate to find employers with verified H-1B LCA filing history for customer care and operations management roles. This cuts research time and surfaces companies already familiar with the sponsorship process for your occupation.
Verify worksite coverage before accepting an offer
Each office location where you'll work needs its own certified LCA. If your role involves multiple sites or a hybrid arrangement, confirm with the employer that their labor attorney has filed separate LCAs for every worksite you'll regularly use.
Document metrics that support degree-level duties
Gather performance reviews, org charts, and project scopes that show strategic decision-making, budget authority, or cross-functional leadership. USCIS scrutinizes customer care roles closely, and evidence of degree-dependent duties strengthens the specialty occupation argument.
Ask about cap timing during offer negotiations
H-1B selection rules have changed recently. If you're not currently in H-1B status, ask the employer directly whether they'll file in the next registration window and how they handle the gap period if you're not selected.
Request premium processing if your start date is firm
USCIS offers premium processing for I-129 petitions, which guarantees a decision within a defined business-day window. If your offer has a fixed onboarding date, ask the employer to elect premium processing to avoid start-date conflicts.
H-1B Visa Customer Care Manager: Frequently Asked Questions
Does a Customer Care Manager role qualify as a specialty occupation for H-1B purposes?
Not automatically. Customer care management doesn't have a universal degree requirement the way engineering or accounting does. However, employers can build a qualifying case when the role requires a bachelor's degree in business administration, communications, or a directly related field for the specific duties involved. USCIS evaluates the position description, not just the job title, so the offer letter and LCA must reflect degree-level responsibilities.
How do I find employers who actively sponsor H-1B visas for customer care leadership roles?
Search Migrate Mate to browse Customer Care Manager positions at employers with verified H-1B LCA filing history. DOL disclosure data shows which companies have certified labor condition applications for similar roles, letting you focus on employers already comfortable with the sponsorship process rather than educating a company from scratch.
What happens to my H-1B status if I'm promoted or change teams after my petition is approved?
A material change in job duties, title, or worksite requires an amended I-129 petition before the change takes effect. A promotion that shifts your responsibilities significantly, even within the same employer, can trigger an amendment obligation. Your employer's immigration attorney should evaluate any role change against the approved petition to determine whether an amendment is needed.
What prevailing wage level applies to Customer Care Manager positions on an H-1B?
The DOL assigns prevailing wages using O*NET SOC codes and geographic area. Customer Care Manager roles typically map to a management-level SOC code, and the wage level depends on your specific duties and experience relative to that occupation's wage tiers. Use the OFLC Wage Search to look up the prevailing wage for your job location before evaluating any offer.
Can my employer transfer my H-1B to a new worksite if the company opens a new office?
Yes, but each new worksite requires a separate certified LCA filed with DOL before you begin working there. Portability rules allow you to start work at the new location once the LCA is filed and certified, but your employer can't simply extend your existing LCA to cover unlisted locations. Confirm this step with your employer's immigration counsel before any worksite change.