H-1B Visa Call Center Representative Jobs
H-1B visa jobs for Call Center Representative roles exist at employers who structure the position around degree-level duties in communications, business administration, or a related field. Sponsoring companies file a Labor Condition Application with DOL and an I-129 petition with USCIS, committing to prevailing wage standards for each worksite location.
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Get Access To All JobsMission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities
- Answer Incoming calls.
- Perform outbound calls to patients, referring providers or other medical providers.
- Schedule patient appointments and procedures in a timely and accurate manner.
- Provide patients with information on necessary preparation or materials and documents needed for the appointment.
- Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket.
- Collect and update patient demographics, insurance and authorizations, referring and/or primary care physician information and other pertinent information.
- Request and obtain health records from outside providers to support continuity of care.
- Demonstrate service excellence in answering all calls.
- Ability to spell correctly and use proper grammar.
- Maintain and monitor fax server.
- Monitor and manage Referral Work Queue.
- Demonstrate excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues).
- Strive to meet UMHS call center key performance indicators.
- Efficiently perform general office duties, including faxing, imaging documents, etc.
- Other duties as assigned.
Required Qualifications
- High School diploma or equivalent.
- 2-3 years of experience in a customer service environment.
- Must adhere to a high standard of personal and professional conduct.
- Demonstrate excellent written and oral communication skills.
- Must demonstrate the ability to interact with a diverse population.
- Must be an active team player with the ability to work independently.
- Possess strong organization and prioritization skills.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
- Demonstrates the ability to multi-task in a fast-paced environment.
- Proficient in Microsoft Word and Excel.
Desired Qualifications
- Associate's degree in the healthcare industry.
- 3-5 years' experience in a Customer Service environment.
- Experience working in a complex health care setting, scheduling patient appointments.
- Basic knowledge of medical terminology.
- Familiarity with MiChart.
- Knowledge of University policies and procedures.
- Excellent attendance record and punctuality.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day.
- 2:1 Match on retirement savings.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
- Days: Monday - Saturday
- Hours: Varied shifts between 7:30am-7:30pm
- Candidates must have the ability to work a minimum of 20 hours per week during high-demand coverage periods.
- Availability on Mondays and Tuesdays is highly desired; however, schedules will be assigned based on operational needs and may vary.
- The above is subject to change based on operational needs.
Work Locations
Michigan Medicine's North Campus in Ann Arbor, MI. This position may be eligible to work from office and home (hybrid) once training is complete and performance metrics are met and able to be maintained.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285365
Working Title
Call Center Representative
Job Title
Call Center Rep Inter
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Amb Care Admin
Posting Begin/End Date
11/05/2026 - 11/12/2026
Salary
$46,800.00 - $67,891.20
Career Interest
Service Employees Intl Union (SEIU)
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities
- Answer Incoming calls.
- Perform outbound calls to patients, referring providers or other medical providers.
- Schedule patient appointments and procedures in a timely and accurate manner.
- Provide patients with information on necessary preparation or materials and documents needed for the appointment.
- Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket.
- Collect and update patient demographics, insurance and authorizations, referring and/or primary care physician information and other pertinent information.
- Request and obtain health records from outside providers to support continuity of care.
- Demonstrate service excellence in answering all calls.
- Ability to spell correctly and use proper grammar.
- Maintain and monitor fax server.
- Monitor and manage Referral Work Queue.
- Demonstrate excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues).
- Strive to meet UMHS call center key performance indicators.
- Efficiently perform general office duties, including faxing, imaging documents, etc.
- Other duties as assigned.
Required Qualifications
- High School diploma or equivalent.
- 2-3 years of experience in a customer service environment.
- Must adhere to a high standard of personal and professional conduct.
- Demonstrate excellent written and oral communication skills.
- Must demonstrate the ability to interact with a diverse population.
- Must be an active team player with the ability to work independently.
- Possess strong organization and prioritization skills.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
- Demonstrates the ability to multi-task in a fast-paced environment.
- Proficient in Microsoft Word and Excel.
Desired Qualifications
- Associate's degree in the healthcare industry.
- 3-5 years' experience in a Customer Service environment.
- Experience working in a complex health care setting, scheduling patient appointments.
- Basic knowledge of medical terminology.
- Familiarity with MiChart.
- Knowledge of University policies and procedures.
- Excellent attendance record and punctuality.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day.
- 2:1 Match on retirement savings.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
- Days: Monday - Saturday
- Hours: Varied shifts between 7:30am-7:30pm
- Candidates must have the ability to work a minimum of 20 hours per week during high-demand coverage periods.
- Availability on Mondays and Tuesdays is highly desired; however, schedules will be assigned based on operational needs and may vary.
- The above is subject to change based on operational needs.
Work Locations
Michigan Medicine's North Campus in Ann Arbor, MI. This position may be eligible to work from office and home (hybrid) once training is complete and performance metrics are met and able to be maintained.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285365
Working Title
Call Center Representative
Job Title
Call Center Rep Inter
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Part-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Amb Care Admin
Posting Begin/End Date
11/05/2026 - 11/12/2026
Salary
$46,800.00 - $67,891.20
Career Interest
Service Employees Intl Union (SEIU)
See all 52+ H-1B Visa Call Center Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Call Center Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Call Center Representative
Frame your degree around job duties
Call Center Representative roles don't automatically qualify as a specialty occupation. Build your resume to show how your bachelor's degree in communications, business, or a related field directly maps to the analytical or technical duties in the job description.
Verify prevailing wage before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for your specific SOC code and work location before you receive an offer. Employers must certify wages meet that threshold on the LCA, so knowing the number protects you in negotiations.
Target employers with multi-state call center operations
Companies running call centers across multiple states are practiced at filing separate LCAs for each worksite. That operational experience means faster, cleaner petitions. Prioritize employers whose job postings explicitly mention H-1B visa sponsorship and list a specific office location.
Search Migrate Mate for verified sponsoring employers
Filter your job search to employers with confirmed H-1B LCA filing history in your target city. Migrate Mate shows which companies have sponsored roles at your occupation level, so you spend less time on applications that will stall at the sponsorship conversation.
Confirm your offer letter specifies the worksite address
Each certified LCA must name the exact worksite address. If your role involves a hybrid or remote arrangement, clarify with HR before signing. A worksite change after the LCA is certified requires a new filing, which affects your start date and status timing.
Account for cap selection timing in your job search
H-1B cap selection rules have changed recently, so plan your offer and filing timeline carefully with your employer's HR or immigration counsel. Status can be granted for up to three years, with extensions available up to a six-year maximum under cap-subject petitions.
H-1B Visa Call Center Representative: Frequently Asked Questions
Does a Call Center Representative role qualify as an H-1B specialty occupation?
Not automatically. A Call Center Representative role qualifies as a specialty occupation only when the employer structures it to require a bachelor's degree or higher in a specific related field, such as communications, business administration, or information systems. Generic customer service duties without a degree requirement won't meet the USCIS specialty occupation standard. Look for postings that list a degree as required, not preferred.
Which employers actually sponsor H-1B visas for call center roles?
Employers most likely to sponsor are large technology firms, financial services companies, and healthcare organizations that run internal contact centers handling complex, degree-level client interactions. These companies already have established immigration programs and HR teams experienced with LCA filings. Migrate Mate shows employers with verified H-1B LCA filing history, so you can target companies that have sponsored similar roles before.
What happens to my H-1B status if my call center job moves to a different location?
Each worksite requires its own certified LCA filed with DOL. If your employer reassigns you to a different office, branch, or city, they must file a new LCA for that location before you begin working there. A short-term placement of up to 30 days at a non-listed site may be permissible under USCIS rules, but ongoing relocation requires updated filings and potentially an amended I-129 petition.
Can I switch from an F-1 OPT to an H-1B while working in a call center role?
Yes, if your employer files your H-1B petition before your OPT expires and your role meets the specialty occupation standard. The cap-gap rule may extend your work authorization through September 30 of the relevant year while your petition is pending. Your employer needs to submit the I-129 on time, and your job duties must still satisfy the degree-requirement threshold USCIS applies.
What documents should I prepare before asking an employer to sponsor my H-1B?
Have your academic transcripts, degree certificates, and a credential evaluation ready if your degree was issued outside the United States. Also prepare a detailed description of your job duties that ties each responsibility to your field of study. Employers and their immigration counsel will use this to build the specialty occupation argument in the LCA and I-129 petition, so having it ready speeds the process considerably.