H-1B Visa Member Service Representative Jobs
H-1B visa jobs for Member Service Representatives exist at credit unions, banks, and financial institutions that build these roles around degree-level financial analysis, compliance, or advisory duties. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting status for up to three years.
Find H-1B Visa Member Service Representative JobsOverview
Showing 2 of 12+ Member Service Representative jobs
See all Member Service Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Member Service Representative roles.
Get Access To All JobsINTRODUCTION
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Provide mortgage information to members regarding products, services, policies and rates Basic/Routine
- Respond to inquiries about mortgage applications, processing status, problems and concerns
- Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
- Implement and update automatic member payment options for mortgage and equity loans
- Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied
- Protect and verify identity of caller; review account information for alerts and account irregularities
- Take action and respond to situations/patterns of activity indicating potential fraud or abuse
- Understand and comply with federal and other regulations relating to financial products and services
- Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied
- Counsel current prospective members about Navy Federal's products and services Under supervision
- Execute first call resolution; may require research, follow-up, return calls
- Identify opportunities to cross service products and increase product penetration
- Perform account transactions Moderately complex/Varied
- Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval)
- Effectively perform all duties required for MSRs - CCO Moderately complex/Varied
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Effective skill in producing desired results and achieving goals and objectives
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing basic mathematical calculations and working accurately with numbers
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective verbal and written communication skills
- Effective skill interacting tactfully and effectively in difficult situations
- Effective organizational, planning and time management skills
- Effective skill in resolving member/customer problems
PREFERRED QUALIFICATIONS
- Experience in the mortgage lending industry
- Experience in high volume call center situations
- Working knowledge of accounting, credit and/or lending principles and techniques
- Working knowledge of NFCU Contact Center procedures, policies and practices
- Familiarity with savings and checking products, accounts and services
- Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts
- Familiarity with NFCU mortgage products, services, programs, policies and procedures
- Experience in a sales, cross selling or up-selling environment
ADDITIONAL INFORMATION
Hours:
- Multiple shifts available starting at 11:00AM EST and later
LOCATION:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
About us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
INTRODUCTION
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Provide mortgage information to members regarding products, services, policies and rates Basic/Routine
- Respond to inquiries about mortgage applications, processing status, problems and concerns
- Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
- Implement and update automatic member payment options for mortgage and equity loans
- Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied
- Protect and verify identity of caller; review account information for alerts and account irregularities
- Take action and respond to situations/patterns of activity indicating potential fraud or abuse
- Understand and comply with federal and other regulations relating to financial products and services
- Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied
- Counsel current prospective members about Navy Federal's products and services Under supervision
- Execute first call resolution; may require research, follow-up, return calls
- Identify opportunities to cross service products and increase product penetration
- Perform account transactions Moderately complex/Varied
- Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval)
- Effectively perform all duties required for MSRs - CCO Moderately complex/Varied
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Effective skill in producing desired results and achieving goals and objectives
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing basic mathematical calculations and working accurately with numbers
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective verbal and written communication skills
- Effective skill interacting tactfully and effectively in difficult situations
- Effective organizational, planning and time management skills
- Effective skill in resolving member/customer problems
PREFERRED QUALIFICATIONS
- Experience in the mortgage lending industry
- Experience in high volume call center situations
- Working knowledge of accounting, credit and/or lending principles and techniques
- Working knowledge of NFCU Contact Center procedures, policies and practices
- Familiarity with savings and checking products, accounts and services
- Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts
- Familiarity with NFCU mortgage products, services, programs, policies and procedures
- Experience in a sales, cross selling or up-selling environment
ADDITIONAL INFORMATION
Hours:
- Multiple shifts available starting at 11:00AM EST and later
LOCATION:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
About us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
See all H-1B Visa Member Service Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Member Service Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Member Service Representative
Frame your degree around financial advisory duties
Member Service Representative roles don't automatically qualify as a specialty occupation. Highlight coursework in finance, business administration, or economics that maps directly to loan counseling, account analysis, or compliance work your target employer emphasizes in the job description.
Search LCA filings by institution type
Credit unions and community banks file LCAs under different SOC codes than large retail banks. Cross-reference DOL disclosure data using the OFLC Wage Search to identify which institution types have certified positions matching your target role and location.
Use Migrate Mate to find verified H-1B sponsors
Target employers with a documented H-1B visa filing history for financial services roles. Migrate Mate surfaces employers with verified LCA sponsorship records, so you're applying to institutions that have already navigated the process for roles like yours.
Confirm each worksite has its own certified LCA
If your offer covers multiple branch locations or a hybrid arrangement with a different primary worksite, each location needs its own certified LCA before you begin working there. Confirm this with your employer's HR or immigration counsel before your start date.
Request a cap-exempt employer if the annual cap applies
If you're not currently on H-1B status, the annual cap and recently changed selection rules affect your timeline. Institutions that qualify as cap-exempt under USCIS rules, such as certain nonprofit affiliates of universities, can file outside the cap period entirely.
Benchmark prevailing wage before negotiating your offer
Your employer must certify your wage meets DOL prevailing wage levels for your SOC code and work location. Use the OFLC Wage Search to look up the Level I through Level IV wage tiers for your county before salary discussions, so you understand the floor your offer must clear.
H-1B Visa Member Service Representative: Frequently Asked Questions
Does a Member Service Representative role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a specific field, such as financial analysis, compliance review, or lending advisory work. Institutions that frame the position as general customer service without degree-level requirements will not meet the specialty occupation standard USCIS applies.
Which employers sponsor H-1B visas for Member Service Representative positions?
Credit unions, regional banks, and financial services firms with structured compliance or advisory divisions are most likely to sponsor. These institutions typically tie the role to degree-level financial or business functions that support an H-1B petition. Browse Migrate Mate to find employers with verified H-1B LCA filing history for financial services roles in your target location.
What documentation supports a specialty occupation claim for this role?
Your employer should document that the specific duties, not just the job title, require a bachelor's degree in finance, business, economics, or a related field. Supporting materials include internal job descriptions, industry norms showing degree requirements for comparable roles, and your own academic credentials that align directly with those functions.
How long does H-1B status last for a Member Service Representative job?
USCIS grants H-1B status for up to three years on the initial petition, with one extension available for a total of six years. After six years, continued H-1B status requires either an approved I-140 immigrant petition or meeting specific portability rules under AC21. Your employer's immigration counsel manages the extension timeline.
Can I transfer my H-1B to a different financial institution without losing status?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a new I-129 petition on your behalf, without waiting for approval, as long as your previous H-1B was lawfully approved and you've maintained valid status. The new employer must certify a fresh LCA for your new worksite and wage level before filing.