H-1B Visa Customer Care Associate Jobs
Customer Care Associate jobs at H-1B visa sponsoring employers are built around degree-level duties in customer experience, service operations, or business administration. Sponsoring companies file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting H-1B visa status for up to three years, extendable to six.
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Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Medicaid Call Center - Customer Care Associate (Remote)
Start date: Jan 4, 2027
Location: Remote position; must reside in Kansas; Training will be approx 7 weeks and done remotely via video. Must have camera on during training
Hours of Operation: 8 am – 7 pm CST
Possible shifts – will be determined based on business needs following completion of training. Individuals should be able to work any shift below:
- Shifts – 8:00am – 4:30pm
- 8:30am – 5:00pm
- 9:00am – 5:30pm
- 10:30am – 7:00pm
Hourly Rate: $16.25/hr.
- Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.
Job Description:
As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems.
Essential duties may include, but are not limited to:
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously, accurately, and concisely
- Provides high-quality customer service and focuses on the accuracy of information provided
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
Minimum Qualifications/Experience
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- MS Office, Outlook, and Internet usage experience
- Internet Speed: upload 10 mbps, download 50 mbps
Preferred Skills or Knowledge:
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Active listening skills
- Customer Orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Should be able to type 28-30 wpm accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned
- Strong computer skills with the ability to maneuver in complex software systems
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Medicaid Call Center - Customer Care Associate (Remote)
Start date: Jan 4, 2027
Location: Remote position; must reside in Kansas; Training will be approx 7 weeks and done remotely via video. Must have camera on during training
Hours of Operation: 8 am – 7 pm CST
Possible shifts – will be determined based on business needs following completion of training. Individuals should be able to work any shift below:
- Shifts – 8:00am – 4:30pm
- 8:30am – 5:00pm
- 9:00am – 5:30pm
- 10:30am – 7:00pm
Hourly Rate: $16.25/hr.
- Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.
Job Description:
As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems.
Essential duties may include, but are not limited to:
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously, accurately, and concisely
- Provides high-quality customer service and focuses on the accuracy of information provided
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
Minimum Qualifications/Experience
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- MS Office, Outlook, and Internet usage experience
- Internet Speed: upload 10 mbps, download 50 mbps
Preferred Skills or Knowledge:
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Active listening skills
- Customer Orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Should be able to type 28-30 wpm accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned
- Strong computer skills with the ability to maneuver in complex software systems
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
See all H-1B Visa Customer Care Associate Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Care Associate
Frame your degree as directly relevant
When applying, explicitly map your bachelor's degree field to the customer experience or business operations duties in the job description. Employers structuring this role for H-1B sponsorship need that degree-to-duty connection documented clearly in the LCA and I-129 petition.
Search employers with LCA filing history
Use Migrate Mate to browse Customer Care Associate roles at employers with verified H-1B LCA sponsorship history, so you're targeting companies that have already navigated the filing process for this specific job category.
Ask HR how worksites are handled
If the role involves hybrid work across multiple office locations, confirm that your employer will file a separate certified LCA for each worksite before you start. DOL requires site-specific LCA coverage, and gaps can create compliance problems mid-status.
Check prevailing wage before negotiating
Run the SOC code for your role through the OFLC Wage Search before salary discussions. Your employer must pay at or above the certified prevailing wage, so knowing the DOL wage level for your city protects you from offers that can't survive LCA certification.
Track your six-year cap usage carefully
H-1B status runs up to three years per approval, with a maximum of six years total under the standard cap. If you've held H-1B status at a previous employer, disclose that time accurately so your attorney files the correct remaining period on the I-129.
Review the O*NET profile for your job title
O*NET lists the standard tasks and education requirements for Customer Care Associate roles by SOC code. Cross-check the duties your employer lists in the job description against O*NET to confirm the position is framed at degree level before the LCA is filed.
H-1B Visa Customer Care Associate: Frequently Asked Questions
Does a Customer Care Associate role qualify as an H-1B specialty occupation?
Not automatically. H-1B specialty occupation requires that the position normally demands at least a bachelor's degree in a directly related field. Customer Care Associate roles qualify when employers structure the position around degree-level functions such as service operations management, CRM analytics, or business process oversight, and document that requirement in the LCA and I-129. Roles framed around general customer service tasks without a degree requirement do not meet the USCIS specialty occupation standard.
What documents should I prepare before asking an employer to sponsor my H-1B?
Gather your academic credentials, official transcripts, and any professional certifications relevant to customer experience or business administration. If your degree was earned outside the United States, obtain a credential evaluation from a NACES-member service. Employers and their attorneys will need these to confirm your qualifications satisfy the specialty occupation requirement before filing the LCA with DOL.
How do I find Customer Care Associate jobs where the employer already sponsors H-1B visas?
Search on Migrate Mate, which lists employers with verified H-1B LCA filing history by role and location. Targeting companies that have previously certified LCAs for Customer Care Associate or similar business operations titles reduces the risk of pursuing employers who are unfamiliar with the sponsorship process or unwilling to build a compliant job description.
Can my H-1B transfer to a new employer if I change Customer Care Associate jobs?
Yes. Under H-1B portability rules, you can begin working for a new sponsoring employer as soon as the new I-129 petition is filed with USCIS, provided your current status is valid and you haven't violated your authorized period of stay. Your new employer must file a fresh LCA certified for the new worksite and wage level before or concurrent with the I-129 transfer petition.
What is the LCA requirement for a Customer Care Associate working across multiple office locations?
DOL requires a separate certified LCA for each worksite where you'll work for more than a few days. If your employer expects you to rotate between offices or support a regional team from different locations, confirm before accepting the offer that the company will file and post the required LCA notices at each site. A single LCA covering only headquarters is insufficient for multi-site roles.