H-1B Visa Customer Care Specialist Jobs
H-1B visa jobs for Customer Care Specialists exist at employers who structure the role around degree-level duties in business, communications, or a related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering up to three years of status with an extension to six.
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Get Access To All JobsPRIMARY LOCATION
Rapid City, SD USA
DEPARTMENT
Home Plus RC Home Care Services
SCHEDULED WEEKLY HOURS
40
STARTING PAY RATE RANGE
$16.74 - $20.92
(Determined by the knowledge, skills, and experience of the applicant.)
JOB SUMMARY
The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
- Supportive work culture
- Medical, Vision and Dental Coverage
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling
JOB DESCRIPTION
ESSENTIAL FUNCTIONS
- Provides courteous, compassionate and respectful treatment of internal and external customers
- Greets all callers in a pleasant manner, effectively handling their needs.
- Complete and process documentation in an accurate and timely manner.
- Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
- Assist in the smooth flow of information and maintain ongoing communication between customers and business.
- All other duties as assigned.
ADDITIONAL REQUIREMENTS
Required:
Education - High School Diploma/GED Equivalent in General Studies
Preferred:
Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience
Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
JOB CATEGORY
Patient Services
JOB FAMILY
Patient Support
SHIFT
Requires the ability to work assigned schedules and hours as determined by the department
EMPLOYEE TYPE
Regular
40 Monument Health Home Plus
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
PRIMARY LOCATION
Rapid City, SD USA
DEPARTMENT
Home Plus RC Home Care Services
SCHEDULED WEEKLY HOURS
40
STARTING PAY RATE RANGE
$16.74 - $20.92
(Determined by the knowledge, skills, and experience of the applicant.)
JOB SUMMARY
The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
- Supportive work culture
- Medical, Vision and Dental Coverage
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling
JOB DESCRIPTION
ESSENTIAL FUNCTIONS
- Provides courteous, compassionate and respectful treatment of internal and external customers
- Greets all callers in a pleasant manner, effectively handling their needs.
- Complete and process documentation in an accurate and timely manner.
- Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
- Assist in the smooth flow of information and maintain ongoing communication between customers and business.
- All other duties as assigned.
ADDITIONAL REQUIREMENTS
Required:
Education - High School Diploma/GED Equivalent in General Studies
Preferred:
Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience
Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
JOB CATEGORY
Patient Services
JOB FAMILY
Patient Support
SHIFT
Requires the ability to work assigned schedules and hours as determined by the department
EMPLOYEE TYPE
Regular
40 Monument Health Home Plus
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
See all H-1B Visa Customer Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Care Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Care Specialist
Frame your degree as a specialty occupation credential
Customer Care Specialist roles don't automatically qualify as specialty occupations. Gather documentation showing your position requires a bachelor's degree in a specific field like communications, business, or psychology, and that you hold that degree. Generic customer service duties won't satisfy USCIS.
Look up prevailing wages before negotiating
Your employer must certify your salary meets the DOL prevailing wage for your job title and worksite location. Run your role through the OFLC Wage Search before accepting an offer so you know the wage floor and can negotiate from an informed position.
Find sponsors through verified LCA filing history
Target employers who have already filed Labor Condition Applications for customer care or client services roles. Migrate Mate surfaces employers with verified H-1B visa LCA filing history by role and location, so you're applying to companies with a real sponsorship track record.
Confirm each worksite gets its own certified LCA
If your role involves working across multiple client sites or company locations, each worksite requires a separately certified LCA. Flag this with your employer early so they don't file a single LCA that leaves some work locations uncovered before your start date.
Use O*NET to align your resume with specialty occupation criteria
Pull the Customer Care Specialist occupation profile from O*NET and cross-reference the listed knowledge domains and tasks against your resume. USCIS adjudicators expect your duties to reflect degree-level complexity, so align your language to the analytical and communicative competencies O*NET identifies.
Account for cap-subject timing in your offer timeline
H-1B cap selection rules have changed recently, so confirm the current registration window with USCIS before accepting an offer with a start date that depends on cap approval. Build at least several months of buffer into any employment agreement that hinges on a new H-1B grant.
H-1B Visa Customer Care Specialist: Frequently Asked Questions
Does a Customer Care Specialist role qualify as an H-1B specialty occupation?
Not automatically. A Customer Care Specialist role qualifies as a specialty occupation only when the employer can demonstrate the position normally requires at least a bachelor's degree in a specific related field, such as business administration, communications, or psychology. Employers who structure the role around degree-level analytical, escalation management, or strategic account duties are the ones who successfully sponsor H-1B petitions for this title.
What does an employer need to file before I can start work on H-1B status?
Your employer must first obtain a certified Labor Condition Application from DOL for each worksite where you'll work. Once the LCA is certified, they file an I-129 petition with USCIS. If you're subject to the annual cap, your work can't begin until USCIS approves the petition and your authorized start date arrives. USCIS processes both regular and premium I-129 petitions for H-1B status.
How long does H-1B status last for a Customer Care Specialist?
USCIS grants H-1B status for up to three years on initial approval. Your employer can then file an extension petition to bring your total authorized period up to six years. Beyond six years, continued H-1B status typically requires that a permanent residence process, such as PERM labor certification or an approved I-140, is already underway.
How do I find Customer Care Specialist employers who already sponsor H-1B visas?
Search Migrate Mate to browse Customer Care Specialist roles at employers with verified H-1B LCA filing history. Focusing on companies that have already gone through the LCA and I-129 process for similar roles means you're targeting employers with established sponsorship infrastructure, which shortens the internal approval process once you receive an offer.
What happens to my H-1B status if the employer restructures my role or I move to a new location?
A material change to your job duties or a move to a worksite not covered by your certified LCA requires your employer to file an amended or new LCA and, in many cases, an amended I-129 petition with USCIS before the change takes effect. Confirm with your employer that any location or duties change triggers an amended filing rather than assuming your existing approval carries over.