H-1B Visa Customer Success Coordinator Jobs
Customer Success Coordinator jobs at H-1B visa sponsoring employers center on client retention, onboarding, and account management, duties that typically require a bachelor's degree in business, communications, or a related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering your status for up to three years.
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Get Access To All JobsDATE: Nov 6, 2026
LOCATION:
Scottsdale, AZ, US, 85257
Orlando, FL, US, 32824-7109
COMPANY: WillScot
REQ ID: 57226
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
An Enterprise Account Customer Success Coordinator will act as a liaison, communicating with customers, providing information, and resolving any emerging issues with accuracy and efficiency. They’re patient, empathetic, genuinely excited to help customers and passionately collaborative. Problem-solving and negotiating comes naturally to Enterprise Account Customer Success Coordinators. They are confident at troubleshooting and willing to investigate if they don’t have enough information to resolve customer requests. The Enterprise Account Customer Success Coordinator is the “quarterback” for the customer, ensuring delivery of our Customer Experience (CxP) expectations. The Enterprise Account Customer Success Coordinator is part of the customer success team, which has the primary responsibility for inbound and outbound transactional customer contact, beginning at the handoff from sales at new order and following through to post delivery. The Enterprise Account Customer Success Coordinator will also manage customer service requests, complete invoice reviews, enter off-rent requests and work with specialist groups as necessary to resolve customer issues.
WHAT YOU'LL BE DOING:
Customer Support:
- Serve as the primary point of contact for customer transactions from initiation of order through time of return. National Account Customer Success Specialists will be responsible to manage specific customer accounts. (1 customer account includes the Primary Account along with the Secondary Accounts). Process transactional orders to ensure accuracy.
- Obtaining and processing signed lease agreements/sale agreements/contracts, purchase orders, subcontract forms, equipment schedules, and/or Bare Rental Agreements from customers through relevant systems promoting use of DocuSign electronic signature program.
- Collecting accurate insurance certificate or ensure customers are enrolled in WillScot’s Loss Damage Waiver and/or General Liability Insurance program.
- Obtaining pending orders as required through Big Machines and upsell Value added products and services when possible.
- Verifying Action Plan (from Primary Account) for relevant customer information such as invoicing email addresses and ability to pay via ACH to adhere to WS preferred method of invoice and payments; update transmittal rules and file required documentation in electronic folders.
- Requesting manual invoices and processing credit card payments or checks to meet credit requirements.
- Communicate delivery date options and place a pre-delivery confirmation call 7 days beforehand to ensure acceptable site conditions.
- Confirm delivery and initiate billing or order; provide post-delivery follow up.
- Handle billing case management of any invoice/lease extension concerns/disputes.
- Initiate unit pickup, communicate pickup date, determine early termination liabilities, bill damages and complete off rent process and update WS Systems.
- Proactive contact to customers with fees or disputes on third invoice, approx. 65 days after delivery of unit.
Provide quality customer service to include:
- Manage service requests in CRM including triage to resolve issues over the phone, creating service tasks, communicating with customer when service has been scheduled, and post completion to ensure the issue was resolved satisfactorily and billed if required.
- Provide general customer success support, including but not limited to receive and resolve incoming calls for National Account customers, proactively call customers nearing lease end to discuss lease renewal options, coordinate onsite takeovers and relocations, process change requests, follow-up on credit denials, answer invoice questions, process payments, obtain and process expired PO’s, and escalate to specialists as needed.
Customer Focus:
- Strive for first call resolution to customer questions/requests.
- Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues. Form and maintain good relationships with external and internal customers at all levels of the organization.
- Reach Key Performance Indicator (KPI) goals to monitor Enterprise CSS.
EDUCATION AND QUALIFICATIONS:
Required Education and Experience:
High School diploma or equivalent required, college degree preferred.
Minimum three years relevant experience preferred; WillScot experience preferred.
Salesforce and SAP experience preferred.
Must be a Tier 3 Customer Service Specialist.
Required Skills and Abilities:
- Proven customer support or customer service experience with the ability to work independently in a fast paced environment and collaborate with team to support customer success.
- Strong phone contact handling skills, active listening, excellent oral/written communication, negotiation and presentation skills with the ability to multi-task, prioritize and manage time effectively. Manage large volume of in/outbound calls, generate sales leads and upsell opportunities.
- Strong self starter and team player who brings a positive attitude to work and is enthusiastic about day-to-day activities and is able to form/maintain good relationships with external and internal customers. Build sustainable relationships and trust with customers through open, proactive communication. Provide accurate, valid and complete information by using the right methods/tools.
- High attention to detail.
- Ability to meet or exceed SWI Assessment goals and expectations.
- Proficient with MS Office Suite, familiarity with CRM systems (Salesforce & SAP), GetPaid, Feith and On Base.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Passionate about understanding customer’s needs and working with customers in a consultative manner to meet and exceed their needs and expectations. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and Enterprise Accounts CSS DOA; follow up to ensure resolution. Keep accurate records.
Physical Requirements:
Ability to sit, stand, walk, etc., for office environment; ability to be on phones majority of business day.
WORK ENVIRONMENT:
This is an in office role; not hybrid.
This posting is for a(n) New Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
NEAREST MAJOR MARKET: Phoenix
JOB SEGMENT: Outside Sales, CRM, SAP, ERP, Customer Service, Sales, Technology
DATE: Nov 6, 2026
LOCATION:
Scottsdale, AZ, US, 85257
Orlando, FL, US, 32824-7109
COMPANY: WillScot
REQ ID: 57226
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
An Enterprise Account Customer Success Coordinator will act as a liaison, communicating with customers, providing information, and resolving any emerging issues with accuracy and efficiency. They’re patient, empathetic, genuinely excited to help customers and passionately collaborative. Problem-solving and negotiating comes naturally to Enterprise Account Customer Success Coordinators. They are confident at troubleshooting and willing to investigate if they don’t have enough information to resolve customer requests. The Enterprise Account Customer Success Coordinator is the “quarterback” for the customer, ensuring delivery of our Customer Experience (CxP) expectations. The Enterprise Account Customer Success Coordinator is part of the customer success team, which has the primary responsibility for inbound and outbound transactional customer contact, beginning at the handoff from sales at new order and following through to post delivery. The Enterprise Account Customer Success Coordinator will also manage customer service requests, complete invoice reviews, enter off-rent requests and work with specialist groups as necessary to resolve customer issues.
WHAT YOU'LL BE DOING:
Customer Support:
- Serve as the primary point of contact for customer transactions from initiation of order through time of return. National Account Customer Success Specialists will be responsible to manage specific customer accounts. (1 customer account includes the Primary Account along with the Secondary Accounts). Process transactional orders to ensure accuracy.
- Obtaining and processing signed lease agreements/sale agreements/contracts, purchase orders, subcontract forms, equipment schedules, and/or Bare Rental Agreements from customers through relevant systems promoting use of DocuSign electronic signature program.
- Collecting accurate insurance certificate or ensure customers are enrolled in WillScot’s Loss Damage Waiver and/or General Liability Insurance program.
- Obtaining pending orders as required through Big Machines and upsell Value added products and services when possible.
- Verifying Action Plan (from Primary Account) for relevant customer information such as invoicing email addresses and ability to pay via ACH to adhere to WS preferred method of invoice and payments; update transmittal rules and file required documentation in electronic folders.
- Requesting manual invoices and processing credit card payments or checks to meet credit requirements.
- Communicate delivery date options and place a pre-delivery confirmation call 7 days beforehand to ensure acceptable site conditions.
- Confirm delivery and initiate billing or order; provide post-delivery follow up.
- Handle billing case management of any invoice/lease extension concerns/disputes.
- Initiate unit pickup, communicate pickup date, determine early termination liabilities, bill damages and complete off rent process and update WS Systems.
- Proactive contact to customers with fees or disputes on third invoice, approx. 65 days after delivery of unit.
Provide quality customer service to include:
- Manage service requests in CRM including triage to resolve issues over the phone, creating service tasks, communicating with customer when service has been scheduled, and post completion to ensure the issue was resolved satisfactorily and billed if required.
- Provide general customer success support, including but not limited to receive and resolve incoming calls for National Account customers, proactively call customers nearing lease end to discuss lease renewal options, coordinate onsite takeovers and relocations, process change requests, follow-up on credit denials, answer invoice questions, process payments, obtain and process expired PO’s, and escalate to specialists as needed.
Customer Focus:
- Strive for first call resolution to customer questions/requests.
- Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues. Form and maintain good relationships with external and internal customers at all levels of the organization.
- Reach Key Performance Indicator (KPI) goals to monitor Enterprise CSS.
EDUCATION AND QUALIFICATIONS:
Required Education and Experience:
High School diploma or equivalent required, college degree preferred.
Minimum three years relevant experience preferred; WillScot experience preferred.
Salesforce and SAP experience preferred.
Must be a Tier 3 Customer Service Specialist.
Required Skills and Abilities:
- Proven customer support or customer service experience with the ability to work independently in a fast paced environment and collaborate with team to support customer success.
- Strong phone contact handling skills, active listening, excellent oral/written communication, negotiation and presentation skills with the ability to multi-task, prioritize and manage time effectively. Manage large volume of in/outbound calls, generate sales leads and upsell opportunities.
- Strong self starter and team player who brings a positive attitude to work and is enthusiastic about day-to-day activities and is able to form/maintain good relationships with external and internal customers. Build sustainable relationships and trust with customers through open, proactive communication. Provide accurate, valid and complete information by using the right methods/tools.
- High attention to detail.
- Ability to meet or exceed SWI Assessment goals and expectations.
- Proficient with MS Office Suite, familiarity with CRM systems (Salesforce & SAP), GetPaid, Feith and On Base.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Passionate about understanding customer’s needs and working with customers in a consultative manner to meet and exceed their needs and expectations. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and Enterprise Accounts CSS DOA; follow up to ensure resolution. Keep accurate records.
Physical Requirements:
Ability to sit, stand, walk, etc., for office environment; ability to be on phones majority of business day.
WORK ENVIRONMENT:
This is an in office role; not hybrid.
This posting is for a(n) New Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
NEAREST MAJOR MARKET: Phoenix
JOB SEGMENT: Outside Sales, CRM, SAP, ERP, Customer Service, Sales, Technology
See all H-1B Visa Customer Success Coordinator Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Coordinator Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Coordinator
Frame your degree for specialty occupation
Pull up your O*NET profile for Customer Success Coordinator and document how your bachelor's degree in business, communications, or a related field directly maps to the role's core duties. USCIS reviewers want a clear, specific degree-to-job connection, not a general fit.
Search employers by verified H-1B history
Target companies that have certified H-1B LCAs for customer success or account management roles before. Use Migrate Mate to browse employers with verified H-1B sponsorship history filtered to your role, so you're applying where the process is already established.
Check prevailing wage before salary negotiations
Your employer must pay at least the DOL prevailing wage for your SOC code and work location. Run the OFLC Wage Search using your job title and metro area before you negotiate, so you know the floor the LCA must certify and can flag any offer that falls short.
Confirm your worksite is on the certified LCA
If you work from a client site, a co-working space, or a different office than your employer's headquarters, each location needs its own certified LCA. Clarify this with your employer's HR or immigration counsel before your start date to avoid a compliance gap.
Time your application around your OPT or current status end date
H-1B petitions can be filed up to six months before your intended start date. If you're on OPT, map your cap-gap window carefully, USCIS selection rules have changed recently, so verify the current timeline with your employer's immigration attorney before assuming past cycles apply.
Get your employment verification documents ready early
Gather your degree transcripts, any credential evaluations for a foreign degree, and reference letters that confirm your customer success responsibilities before your employer begins the LCA process. Missing documents are the most common cause of petition delays for this role type.
H-1B Visa Customer Success Coordinator: Frequently Asked Questions
Does a Customer Success Coordinator role qualify as an H-1B specialty occupation?
It depends on how the employer structures the position. When the role requires a bachelor's degree in a specific field, such as business administration, marketing, or communications, and the duties involve complex account strategy, data analysis, or technical onboarding, it can qualify. Employers who sponsor H-1B holders typically build the job description around these degree-level responsibilities to satisfy USCIS specialty occupation standards.
How do I find employers who sponsor H-1B visas for customer success roles?
Search Migrate Mate to browse companies with verified H-1B LCA sponsorship history for customer success and account management positions. Targeting employers with an established H-1B process for this role type reduces the risk of a sponsoring employer who is unfamiliar with the requirements, which can slow or complicate your petition.
What documents does my employer need to file an H-1B petition for this role?
Your employer needs a certified Labor Condition Application from DOL, your educational credentials, and an I-129 petition for USCIS. For Customer Success Coordinator roles, the employer typically needs to document the specialty occupation basis clearly, so providing transcripts and a credential evaluation for any foreign degree early in the process helps avoid delays.
Can my employer transfer my H-1B if I move to a new customer account or office location?
A change of worksite requires a new or amended LCA certified by DOL before you begin work at the new location. This applies even if the employer and your job title stay the same. Short-term placements at client sites may qualify for a short-term placement exception, but your employer's immigration counsel should confirm eligibility before you move.
How long does H-1B status last for a Customer Success Coordinator role?
H-1B status is initially granted for up to three years and can be extended for another three years, reaching a six-year maximum. Extensions beyond six years are possible only if you have a qualifying green card application pending at a certain stage. USCIS has specific rules governing those extensions, so plan your long-term status with your employer's immigration attorney.