H-1B Visa Customer Service Specialist Jobs
H-1B visa jobs for Customer Service Specialists exist, but sponsorship depends on how the employer structures the role. Positions built around degree-level work in business, communications, or operations are more likely to qualify as specialty occupations. Sponsoring employers file a certified LCA with DOL and an I-129 petition with USCIS before you can start.
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This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Primary responsibility for coordination of all shipping related services and activities, include:
- Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
- Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
- May pick-up and deliver customer packages throughout the hotel facility
- Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Utilize pallet jacks and other large package handling equipment (where applicable)
- Follow all Equipment Safety and Package Security guidelines
- Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
- Set priorities of customer requests
- Maintain high levels of customer service
- Use sound judgement to resolve customer service issues or refunds
- Employ investigative research for mis-labeled packages
- Troubleshoot routine equipment problems
- May provide leadership on assigned shifts and direct work of other team members
- Perform multiple tasks at the same time
- Follows instructions of supervisors and assists other team members in performing center functions
- Collate, sort and organize communications and other forms of information provided by customers and the venue
- Assist in the training of center team members
- Operate the point of sale terminal (POS) ensuring package handling fees are collected
- Perform daily close-out procedures on POS
- May assist team members in goal setting and skill development
- Performs administrative duties, including bidding, ordering supplies and inventory control
- May operate photocopy, binding and other business center equipment
- Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
- May pick-up and deliver customer orders
- Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
- Prepares bank deposit slips
- Perform all other duties as needed or requested
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or equivalent education required
- Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
- Proven strong organization and planning skills
- Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
- High integrity individuals who present professional image through effective written and verbal communication skills
- Excellent team building and collaborative skills; ability to develop strong customer relationships
- Strong problem solving skills
- Ability to accurately translate and record information into electronic tracking system with 100% accuracy
- Proficiency with computer systems and ability to learn new software applications quickly.
- Ability to pass an OSHA certification for any equipment in center calling for such certification
- Ability to move 75 pounds unassisted
- Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
- Physical stamina to walk up to 10 miles per shift
ESSENTIAL FUNCTIONS OF THE POSITION:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 75 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, partners, and other team members
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
PREFERRED QUALIFICATIONS:
Pay Transparency:
Pay:
Additional Details:
For details on our comprehensive benefits, click here.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here.
Position Summary:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Primary responsibility for coordination of all shipping related services and activities, include:
- Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
- Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
- May pick-up and deliver customer packages throughout the hotel facility
- Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Utilize pallet jacks and other large package handling equipment (where applicable)
- Follow all Equipment Safety and Package Security guidelines
- Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
- Set priorities of customer requests
- Maintain high levels of customer service
- Use sound judgement to resolve customer service issues or refunds
- Employ investigative research for mis-labeled packages
- Troubleshoot routine equipment problems
- May provide leadership on assigned shifts and direct work of other team members
- Perform multiple tasks at the same time
- Follows instructions of supervisors and assists other team members in performing center functions
- Collate, sort and organize communications and other forms of information provided by customers and the venue
- Assist in the training of center team members
- Operate the point of sale terminal (POS) ensuring package handling fees are collected
- Perform daily close-out procedures on POS
- May assist team members in goal setting and skill development
- Performs administrative duties, including bidding, ordering supplies and inventory control
- May operate photocopy, binding and other business center equipment
- Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
- May pick-up and deliver customer orders
- Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
- Prepares bank deposit slips
- Perform all other duties as needed or requested
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or equivalent education required
- Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
- Proven strong organization and planning skills
- Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
- High integrity individuals who present professional image through effective written and verbal communication skills
- Excellent team building and collaborative skills; ability to develop strong customer relationships
- Strong problem solving skills
- Ability to accurately translate and record information into electronic tracking system with 100% accuracy
- Proficiency with computer systems and ability to learn new software applications quickly.
- Ability to pass an OSHA certification for any equipment in center calling for such certification
- Ability to move 75 pounds unassisted
- Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
- Physical stamina to walk up to 10 miles per shift
ESSENTIAL FUNCTIONS OF THE POSITION:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 75 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, partners, and other team members
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
PREFERRED QUALIFICATIONS:
Pay Transparency:
Pay:
Additional Details:
For details on our comprehensive benefits, click here.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here.
See all 97+ H-1B Visa Customer Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Service Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Service Specialist
Frame your degree as role-specific
Your H-1B visa petition stands on specialty occupation grounds, so document exactly how your bachelor's degree in business, communications, or a related field directly applies to the customer service duties in the job description. Generic degrees weaken the case.
Search employers with active LCA filings
Target companies that have already certified LCAs for customer service or client operations roles. Migrate Mate shows verified H-1B sponsorship history by employer and role type, so you can focus applications on companies with a real filing track record.
Check prevailing wage before salary talks
Your employer must pay at least the DOL prevailing wage for your role and worksite. Run the OFLC Wage Search using the correct SOC code before you negotiate, so your expected salary aligns with what the LCA will certify.
Confirm each worksite gets its own LCA
If your customer service role involves multiple office locations or hybrid arrangements across different metros, each worksite needs a separately certified LCA. Raise this with your employer's HR or legal team before the offer stage to avoid petition delays.
Review the O*NET profile for your SOC code
The O*NET occupation profile for your SOC code defines the degree requirements and core tasks USCIS reviews. Use it to align your job description language with the documented specialty occupation criteria before your employer drafts the I-129 support letter.
Account for cap timing in your start date
H-1B cap selection rules have changed recently, so confirm the current registration window directly with USCIS before setting a target start date. Cap-subject petitions approved after October 1 can't start before that date, which affects when you can begin work.
H-1B Visa Customer Service Specialist: Frequently Asked Questions
Does a Customer Service Specialist role qualify as an H-1B specialty occupation?
Not automatically. A Customer Service Specialist role qualifies only when the employer can demonstrate it normally requires at least a bachelor's degree in a specific field like business administration, communications, or operations management. Generic service or call-center roles without degree-level duties typically don't meet the specialty occupation standard. The employer's job description and internal degree requirements are the deciding factor.
How do I find employers who sponsor H-1B visas for customer service roles?
Start with Migrate Mate, which lists employers with verified H-1B LCA sponsorship history searchable by role type. Focus on companies in sectors like financial services, healthcare operations, SaaS, and enterprise software, where customer service roles are more commonly structured around degree-level account management or client success responsibilities that support an H-1B petition.
What happens to my H-1B status if my customer service job is eliminated?
You have a 60-day grace period after losing your H-1B job to find a new sponsoring employer, change to another visa status, or depart the country. During that window you can't work, but you can interview and negotiate. If a new employer files an H-1B transfer petition before the 60 days expire, you're authorized to continue once it's received by USCIS.
Can my employer transfer my H-1B to a different office location?
Yes, but each new worksite requires a separately certified LCA before you begin working there. Your employer must file an amended I-129 petition with USCIS for a new location that is outside the area of intended employment listed on the original LCA. Short-term placements under certain DOL rules have different requirements, so confirm the specifics with your employer's immigration counsel.
How long can I stay in the U.S. on an H-1B as a Customer Service Specialist?
H-1B status is initially granted for up to three years and can be extended to a maximum of six years. Beyond six years, extensions are only available if you have a qualifying green card application pending at a certain stage. Each extension requires your employer to file a new I-129 petition and a fresh certified LCA reflecting your current worksite and wage.