H-1B Visa Customer Manager Jobs
Customer Manager jobs with H-1B visa sponsorship sit at the intersection of business strategy and client relationship expertise. Sponsoring employers typically structure these roles around degree-level duties in business administration, marketing, or a related field to meet the specialty occupation standard. The H-1B grants up to three years of status, extendable to a six-year maximum.
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Get Access To All JobsWHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics, are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Customer Care Manager serves as the client’s primary business contact and is responsible for client satisfaction. Customer Care Manager will have proven experience and understanding of the logistics management processes.
In this position, you will be responsible for the preparation, oversight, and negotiation of technical and complex quotes for our automated logistics systems and their underlying controls of $3 million USD or higher, including project enhancements, upgrades, change requests, and services according to customer’s requests.
Essential Functions and Responsibilities:
- Strategically plan the budget and business needs for the service accounts
- Forecast quarterly and fiscal year for all accounts
- Conduct regular account reviews with customers
- Identify opportunities for account growth, including up-selling or cross-selling service offerings
- Handle escalations and complex service issues with professionalism and urgency
- Responsible for the Service Operations team while also overseeing all maintenance contracts and hotline concerns
- Serve as the account liaison, responsible for all client communications, conflict resolutions, and compliance on deliverables
- Responsible for project management of enhancements and upgrades along with overseeing invoicing and maintenance projects
- Build a strong partnership with internal Sales department and other internal partners
- Operate as the lead point of contact for any and all matters specific to our customers, building and maintaining strong, long-lasting customer relationships
- Ensure timely and successful delivery of our solutions tailored to the customer’s needs and objectives, developing strategic initiatives and diligently following up with clients
- Manage projects and enhancements
- Forecast and track customers’ upgrade needs
- Forecast upgrade and enhancements budget and keep it up to date throughout the fiscal year
- Act as the escalation point where needed in addition to service operations
- Work closely with the Austrian headquarters and other subsidiaries
WHAT YOU HAVE
- Bachelor’s degree in Business or Technical studies preferred
- 3+ years of account management or customer service experience
- Previous experience in account management, material handling, sales and working with international teams
- Experience in delivering client-focused solutions based on customer’s needs
- Bilingual (English/German) preferred but not required
- Proven ability to manage multiple projects at a time demonstrating high attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience with SAP, ERP, CRM tools and creating code preferred
Working Conditions and Environment
- Domestic and international travel required at least 30%
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office and customer site etiquette is required at all times.
- Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.
WHAT YOU WILL GET
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics, are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Customer Care Manager serves as the client’s primary business contact and is responsible for client satisfaction. Customer Care Manager will have proven experience and understanding of the logistics management processes.
In this position, you will be responsible for the preparation, oversight, and negotiation of technical and complex quotes for our automated logistics systems and their underlying controls of $3 million USD or higher, including project enhancements, upgrades, change requests, and services according to customer’s requests.
Essential Functions and Responsibilities:
- Strategically plan the budget and business needs for the service accounts
- Forecast quarterly and fiscal year for all accounts
- Conduct regular account reviews with customers
- Identify opportunities for account growth, including up-selling or cross-selling service offerings
- Handle escalations and complex service issues with professionalism and urgency
- Responsible for the Service Operations team while also overseeing all maintenance contracts and hotline concerns
- Serve as the account liaison, responsible for all client communications, conflict resolutions, and compliance on deliverables
- Responsible for project management of enhancements and upgrades along with overseeing invoicing and maintenance projects
- Build a strong partnership with internal Sales department and other internal partners
- Operate as the lead point of contact for any and all matters specific to our customers, building and maintaining strong, long-lasting customer relationships
- Ensure timely and successful delivery of our solutions tailored to the customer’s needs and objectives, developing strategic initiatives and diligently following up with clients
- Manage projects and enhancements
- Forecast and track customers’ upgrade needs
- Forecast upgrade and enhancements budget and keep it up to date throughout the fiscal year
- Act as the escalation point where needed in addition to service operations
- Work closely with the Austrian headquarters and other subsidiaries
WHAT YOU HAVE
- Bachelor’s degree in Business or Technical studies preferred
- 3+ years of account management or customer service experience
- Previous experience in account management, material handling, sales and working with international teams
- Experience in delivering client-focused solutions based on customer’s needs
- Bilingual (English/German) preferred but not required
- Proven ability to manage multiple projects at a time demonstrating high attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience with SAP, ERP, CRM tools and creating code preferred
Working Conditions and Environment
- Domestic and international travel required at least 30%
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office and customer site etiquette is required at all times.
- Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.
WHAT YOU WILL GET
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
See all 884+ H-1B Visa Customer Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Manager
Frame your credentials around specialty occupation
Pull the O*NET profile for Customer Manager roles and cross-reference your degree against the specific business or management field it lists. USCIS evaluates whether your degree directly relates to the position's duties, so a generic business degree needs supporting coursework documentation.
Target employers with LCA certification history
Search Migrate Mate's verified employer database to find companies that have already filed certified Labor Condition Applications for Customer Manager or closely related management titles. Prior LCA activity signals an established sponsorship process, which shortens your timeline after an offer.
Verify prevailing wage tier before salary negotiations
Run the OFLC Wage Search for your specific metro area and the Customer Manager SOC code before discussing compensation. Your employer's LCA must certify a wage at or above the applicable prevailing wage level, so knowing the floor protects you from offers that can't survive DOL review.
Confirm each worksite gets its own LCA
If your Customer Manager role involves regular client sites, regional offices, or hybrid arrangements across locations, each worksite requires a separately certified LCA. Raise this with your employer's HR or immigration counsel before your start date to avoid a compliance gap.
Get the offer letter before the cap deadline
H-1B petitions are subject to an annual cap and the selection rules have changed recently. Your employer can only file a petition after receiving a registration selection notice, so securing a written offer early gives both sides time to coordinate with an immigration attorney before USCIS filing windows open.
Document client-facing duties that require degree-level judgment
When your employer prepares the I-129 petition, the support letter must connect your Customer Manager duties specifically to your degree field. Work with HR to describe account strategy, contract analysis, or cross-functional coordination rather than general relationship maintenance or administrative tasks.
H-1B Visa Customer Manager: Frequently Asked Questions
Does a Customer Manager role qualify as an H-1B specialty occupation?
It depends on how the employer structures the position. Customer Manager roles built around account strategy, client contract management, or business development analysis typically qualify when a bachelor's degree in business administration, marketing, or a related field is a genuine requirement. Roles where any bachelor's degree or no specific degree is acceptable will not meet the specialty occupation standard. Sponsoring employers document the degree requirement explicitly in the job description and the I-129 support letter.
How do I find employers who actively sponsor H-1B visas for Customer Manager positions?
Migrate Mate lists employers with verified Labor Condition Application filing history, so you can see which companies have already gone through the DOL certification process for Customer Manager or related management titles. Focusing your applications on these employers avoids the delay of educating HR teams about sponsorship for the first time and increases the chance of a smooth filing process.
What happens to my H-1B status if I move to a new worksite or client location?
Each new worksite requires a separately certified LCA filed with DOL before you begin working there. Customer Manager roles that involve regular travel to client offices or rotations between company locations are common sources of compliance issues. Your employer must file an amended I-129 petition with USCIS for a new permanent worksite. Short-term placements have different rules, so coordinate with your employer's immigration counsel before any worksite change.
Can I switch employers while on an H-1B as a Customer Manager?
Yes. Under H-1B portability, you can start working for a new employer as soon as they file a new H-1B petition on your behalf, without waiting for USCIS approval, provided your current H-1B was lawfully approved and the new petition is filed before your current authorized period ends. The new employer must certify a fresh LCA for your specific worksite and meet the prevailing wage requirement for the Customer Manager role in that location.
How long does the H-1B sponsorship process take for a Customer Manager job?
The LCA certification with DOL typically completes within seven business days. After that, your employer files the I-129 petition with USCIS. Standard processing currently runs several months; premium processing, available for an additional fee, can get a decision within days. Because H-1B petitions are subject to an annual cap with selection rules that have changed recently, the full timeline from offer to approved status also depends on when the registration and filing windows open each year.