H-1B Visa Call Center Supervisor Jobs
H-1B visa jobs for Call Center Supervisor roles exist at employers who structure the position around degree-level duties in communications, business administration, or operations management. Sponsoring employers file a certified Labor Condition Application with DOL and an I-129 petition with USCIS, covering your status for up to three years.
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Lead with purpose and empower exceptional customer experiences
As a Supervisor in Resmed’s remote Call Center team, you’ll be at the heart of delivering compassionate and efficient service to the patients and customers who rely on us daily. Your leadership will directly shape how our customer support teams perform and grow—ensuring that every interaction reflects our commitment to care. You’ll guide and coach a team of Patient Success Representatives, blending operational excellence with a human touch to solve problems and improve outcomes. The work you do will not only elevate team performance but also enhance the wellbeing of the patients and providers we serve.
In this role, you’ll cultivate a culture of accountability, collaboration, and continuous development, helping your team thrive while driving performance goals and service quality. By mentoring and equipping your people to succeed, you’ll make a lasting impact on Resmed’s ability to deliver seamless, empathetic healthcare experiences at scale.
ROLE AND RESPONSIBILITIES
What You’ll Do
- Lead and manage the performance of a customer service team of up to 40 representatives
- Oversee talent development, performance management, and career growth for your team
- Mentor team members through active coaching and support using call metrics and KPIs
- Serve as the first escalation point for high-touch patient inquiries with urgency and clarity
- Analyze data and performance trends to identify opportunities for improvement
- Collaborate with leadership and peers to align strategies and achieve service goals
BASIC QUALIFICATIONS
What You Bring
- High School Diploma or GED required; Associate or Bachelor’s degree preferred
- 5 years of customer service experience within a call center environment
- 4 years of people management experience, preferably with teams of 20+ members
- Strong leadership and organizational skills with the ability to prioritize and multitask
- Excellent communication and relationship-building abilities
- Proven experience driving results and motivating large teams in customer support settings
PREFERRED QUALIFICATIONS
What Sets You Apart
- Customer-Centric Leadership - You inspire your team to always keep the patient at the center of every decision.
- Collaborative Energy - You thrive in partnership, coaching others while fostering cross-functional teamwork.
- Data-Driven Focus - You use performance metrics to guide improvements and celebrate achievements.
- Adaptability - You navigate change confidently and coach your team to do the same.
- Empowering Approach - You build trust and help others see their own potential through your guidance.
WHY JOIN RESMED
At Resmed, you’ll be part of a global organization committed to transforming lives through innovative digital health technologies. Every day, our people make a real difference to millions of patients around the world by improving access to sleep and respiratory care in the home. You’ll join a team that values compassion, quality, and forward-thinking, with opportunities to learn, grow, and influence how better health starts at home.
BENEFITS AND COMPENSATION
At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.
Benefits (employees regularly scheduled to work 30+ hours per week) include:
- Medical, dental, vision, life, AD&D, and disability insurance
- HSA, FSA, commuter benefits, and sleep care management
- 401(k), ESPP, EAP, and tuition assistance
- Time off – Flexible Time Off (FTO)
- 14 paid company holidays
- Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave
Compensation: Compensation is based on geographic location, qualifications, experience, skills, and internal equity. For positions outside the U.S., compensation is aligned to local market conditions. Resmed generally does not hire at or near the top of the pay range.
Pay Range: $77,000.00 - $100,000.00 USD Annual
Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
INTRODUCTION
Lead with purpose and empower exceptional customer experiences
As a Supervisor in Resmed’s remote Call Center team, you’ll be at the heart of delivering compassionate and efficient service to the patients and customers who rely on us daily. Your leadership will directly shape how our customer support teams perform and grow—ensuring that every interaction reflects our commitment to care. You’ll guide and coach a team of Patient Success Representatives, blending operational excellence with a human touch to solve problems and improve outcomes. The work you do will not only elevate team performance but also enhance the wellbeing of the patients and providers we serve.
In this role, you’ll cultivate a culture of accountability, collaboration, and continuous development, helping your team thrive while driving performance goals and service quality. By mentoring and equipping your people to succeed, you’ll make a lasting impact on Resmed’s ability to deliver seamless, empathetic healthcare experiences at scale.
ROLE AND RESPONSIBILITIES
What You’ll Do
- Lead and manage the performance of a customer service team of up to 40 representatives
- Oversee talent development, performance management, and career growth for your team
- Mentor team members through active coaching and support using call metrics and KPIs
- Serve as the first escalation point for high-touch patient inquiries with urgency and clarity
- Analyze data and performance trends to identify opportunities for improvement
- Collaborate with leadership and peers to align strategies and achieve service goals
BASIC QUALIFICATIONS
What You Bring
- High School Diploma or GED required; Associate or Bachelor’s degree preferred
- 5 years of customer service experience within a call center environment
- 4 years of people management experience, preferably with teams of 20+ members
- Strong leadership and organizational skills with the ability to prioritize and multitask
- Excellent communication and relationship-building abilities
- Proven experience driving results and motivating large teams in customer support settings
PREFERRED QUALIFICATIONS
What Sets You Apart
- Customer-Centric Leadership - You inspire your team to always keep the patient at the center of every decision.
- Collaborative Energy - You thrive in partnership, coaching others while fostering cross-functional teamwork.
- Data-Driven Focus - You use performance metrics to guide improvements and celebrate achievements.
- Adaptability - You navigate change confidently and coach your team to do the same.
- Empowering Approach - You build trust and help others see their own potential through your guidance.
WHY JOIN RESMED
At Resmed, you’ll be part of a global organization committed to transforming lives through innovative digital health technologies. Every day, our people make a real difference to millions of patients around the world by improving access to sleep and respiratory care in the home. You’ll join a team that values compassion, quality, and forward-thinking, with opportunities to learn, grow, and influence how better health starts at home.
BENEFITS AND COMPENSATION
At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.
Benefits (employees regularly scheduled to work 30+ hours per week) include:
- Medical, dental, vision, life, AD&D, and disability insurance
- HSA, FSA, commuter benefits, and sleep care management
- 401(k), ESPP, EAP, and tuition assistance
- Time off – Flexible Time Off (FTO)
- 14 paid company holidays
- Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave
Compensation: Compensation is based on geographic location, qualifications, experience, skills, and internal equity. For positions outside the U.S., compensation is aligned to local market conditions. Resmed generally does not hire at or near the top of the pay range.
Pay Range: $77,000.00 - $100,000.00 USD Annual
Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
See all H-1B Visa Call Center Supervisor Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Call Center Supervisor
Align your degree to supervisory duties
Pull the O*NET profile for Call Center Supervisors and map your bachelor's degree field to the analytical, workforce-management, or operations functions listed. Document that alignment in your resume before applying to roles where the employer is building a specialty occupation case.
Search LCA-verified employers on Migrate Mate
Filter your job search to employers with confirmed H-1B visa Labor Condition Application filings in call center or customer operations. Migrate Mate surfaces this DOL filing history by role, so you can target companies already set up to sponsor your position.
Check prevailing wage tiers before negotiating
Use the OFLC Wage Search to look up the Level I through Level IV prevailing wage for your target metro area. Your offered salary must meet or exceed the certified wage, so knowing the tier before negotiations prevents an LCA mismatch that delays filing.
Confirm each worksite has a separate LCA
If your role oversees agents across multiple call center locations, each worksite needs its own certified LCA posted at that location. Raise this with your employer's HR or legal team early, before USCIS receives the I-129, to avoid an RFE on worksite coverage.
Target mid-size BPO and outsourcing firms
Business process outsourcing companies regularly sponsor H-1B supervisors because their client contracts require credentialed operations managers. These employers often have established relationships with immigration counsel and faster internal approval timelines than first-time sponsors.
Use your 60-day grace period strategically
If you lose a sponsoring employer, USCIS allows a 60-day grace period to secure a new offer and file a transfer petition. Prioritize employers who can move quickly through internal approval, since the new I-129 must be filed before your grace period expires.
H-1B Visa Call Center Supervisor: Frequently Asked Questions
Does a Call Center Supervisor role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a directly related field such as business administration, communications, or operations management. Generic supervisory duties without degree-level analytical or technical functions will not satisfy USCIS specialty occupation standards, so the job description must clearly reflect degree-required responsibilities.
How do I find employers who already sponsor H-1B visas for supervisory call center roles?
Search Migrate Mate for employers with verified Labor Condition Application filing history in customer operations or contact center management. Focusing on companies that have already certified LCAs for similar roles confirms they understand the specialty occupation argument and have immigration counsel in place, which significantly reduces your sponsorship risk.
What happens to my H-1B status if the call center closes or my employer is acquired?
Your H-1B is tied to the sponsoring employer, not the job itself. If the employer closes or your role is eliminated, you have a 60-day grace period under USCIS rules to find a new sponsoring employer and file an H-1B transfer petition. If the company is acquired and your job continues under the new entity, the new employer typically must file an amended petition.
Can my employer place me at a client call center site under my existing H-1B?
Only if that client site is listed on a certified LCA. Each worksite where you spend time supervising must have its own DOL-certified Labor Condition Application posted at the location. If your role involves overseeing operations at a site that was not included in your original LCA, your employer must file an amended or new LCA before you work there.
How long can I stay in the U.S. on H-1B status as a Call Center Supervisor?
USCIS initially grants H-1B status for up to three years, and your employer can file an extension for another three years, reaching a six-year maximum in most cases. Beyond six years, further extensions are possible only if you have an approved immigrant petition or a pending PERM labor certification that meets specific timing thresholds under AC21 portability rules.